Horrible Latency in Americas region

Hubblebub-1480 · December 29, 2021, 10:19am

Hi,
Been having bad latency issues since Christmas for my default region (Americas). It has strangely been fine for Europe and Asia Servers. StarCraft 2 is also fine for Americas regions, so its just D3 Americas server that is having latency issues. Have tried the common troubleshooting steps to no avail.

WinMTR/Pathping/Traceroute results below. Hopefully some insights can be gleamed from this:

WinMTR

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| RT-AC68U-4778 - 0 | 611 | 611 | 0 | 0 | 14 | 0 |

| 183.90.57.1 - 0 | 611 | 611 | 1 | 2 | 14 | 2 |

| 183.90.44.109 - 0 | 611 | 611 | 1 | 2 | 13 | 2 |

| 183.90.44.45 - 0 | 611 | 611 | 1 | 6 | 124 | 4 |

| 203.118.3.75 - 0 | 611 | 611 | 1 | 4 | 66 | 2 |

|ix-be-15.ecore1.svw-singapore.as6453.net - 13 | 409 | 357 | 0 | 3 | 27 | 2 |

|if-ae-41-2.tcore2.svw-singapore.as6453.net - 14 | 397 | 342 | 0 | 229 | 247 | 228 |

|if-ae-28-2.tcore1.av3-toyohashi.as6453.net - 0 | 611 | 611 | 229 | 229 | 245 | 230 |

|if-ae-2-2.tcore2.av3-toyohashi.as6453.net - 0 | 611 | 611 | 230 | 231 | 258 | 233 |

|if-ae-28-2.tcore2.lvw-losangeles.as6453.net - 5 | 529 | 507 | 0 | 228 | 248 | 228 |

|if-ae-36-2.tcore3.aeq-ashburn.as6453.net - 0 | 611 | 611 | 229 | 229 | 236 | 229 |

| 216.6.87.227 - 0 | 611 | 611 | 227 | 229 | 256 | 228 |

| No response from host - 100 | 124 | 0 | 0 | 0 | 0 | 0 |

| 54.240.244.169 - 7 | 485 | 452 | 379 | 382 | 407 | 381 |

| 54.240.244.62 - 6 | 500 | 471 | 374 | 387 | 406 | 385 |

| No response from host - 100 | 124 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Traceroute:

Tracing route to ec2-54-94-196-47.sa-east-1.compute.amazonaws.com [54.94.196.47]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC68U-4778 [192.168.1.1]
2 2 ms 2 ms 2 ms 183.90.57.1
3 2 ms 2 ms 2 ms 183.90.44.109
4 8 ms 2 ms 2 ms 183.90.44.45
5 2 ms 2 ms 2 ms 203.118.3.75
6 * 2 ms * ix-be-15.ecore1.svw-singapore.as6453.net [180.87.106.0]
7 228 ms * 228 ms if-ae-41-2.tcore2.svw-singapore.as6453.net [180.87.15.43]
8 229 ms 230 ms 229 ms if-ae-28-2.tcore1.av3-toyohashi.as6453.net [180.87.3.128]
9 231 ms 230 ms 230 ms if-ae-2-2.tcore2.av3-toyohashi.as6453.net [180.87.3.131]
10 229 ms 227 ms 228 ms if-ae-28-2.tcore2.lvw-losangeles.as6453.net [64.86.252.32]
11 229 ms 229 ms 229 ms if-ae-36-2.tcore3.aeq-ashburn.as6453.net [216.6.87.110]
12 228 ms 230 ms 228 ms 216.6.87.227
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 381 ms 381 ms 381 ms 54.240.244.169
29 386 ms 381 ms 386 ms 54.240.244.62
30 * * * Request timed out.

Trace complete.

Pathping results:

Tracing route to ec2-54-94-196-47.sa-east-1.compute.amazonaws.com [54.94.196.47]
over a maximum of 30 hops:
0 DESKTOP-FPLPFQR [192.168.1.68]
1 RT-AC68U-4778 [192.168.1.1]
2 183.90.57.1
3 183.90.44.109
4 183.90.44.45
5 203.118.3.75
6 ix-be-15.ecore1.svw-singapore.as6453.net [180.87.106.0]
7 if-ae-41-2.tcore2.svw-singapore.as6453.net [180.87.15.43]
8 if-ae-28-2.tcore1.av3-toyohashi.as6453.net [180.87.3.128]
9 if-ae-2-2.tcore2.av3-toyohashi.as6453.net [180.87.3.131]
10 * if-ae-28-2.tcore2.lvw-losangeles.as6453.net [64.86.252.32]
11 if-ae-36-2.tcore3.aeq-ashburn.as6453.net [216.6.87.110]
12 216.6.87.227
13 * * *
Computing statistics for 300 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-FPLPFQR [192.168.1.68]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% RT-AC68U-4778 [192.168.1.1]
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% 183.90.57.1
0/ 100 = 0% |
3 2ms 0/ 100 = 0% 0/ 100 = 0% 183.90.44.109
0/ 100 = 0% |
4 4ms 0/ 100 = 0% 0/ 100 = 0% 183.90.44.45
0/ 100 = 0% |
5 5ms 0/ 100 = 0% 0/ 100 = 0% 203.118.3.75
0/ 100 = 0% |
6 2ms 0/ 100 = 0% 0/ 100 = 0% ix-be-15.ecore1.svw-singapore.as6453.net [180.87.106.0]
0/ 100 = 0% |
7 2ms 50/ 100 = 50% 50/ 100 = 50% if-ae-41-2.tcore2.svw-singapore.as6453.net [180.87.15.43]
0/ 100 = 0% |
8 65ms 0/ 100 = 0% 0/ 100 = 0% if-ae-28-2.tcore1.av3-toyohashi.as6453.net [180.87.3.128]
0/ 100 = 0% |
9 65ms 0/ 100 = 0% 0/ 100 = 0% if-ae-2-2.tcore2.av3-toyohashi.as6453.net [180.87.3.131]
0/ 100 = 0% |
10 175ms 27/ 100 = 27% 27/ 100 = 27% if-ae-28-2.tcore2.lvw-losangeles.as6453.net [64.86.252.32]
0/ 100 = 0% |
11 235ms 0/ 100 = 0% 0/ 100 = 0% if-ae-36-2.tcore3.aeq-ashburn.as6453.net [216.6.87.110]
0/ 100 = 0% |
12 234ms 0/ 100 = 0% 0/ 100 = 0% 216.6.87.227

Trace complete.

KcVItamin-1711 · December 29, 2021, 1:45pm

ASIA server 1k+ latency since christmas

t0lkien-1368 · January 1, 2022, 8:11am

Same for me. Constant 3006/1016 errors when trying to create games. Asia and Europe work fine, it’s just the Americas. I’ve forced connection to the Aus servers (worked for a day), flushed DNS, renewed IP, yadda yadda. No other application has any issue. Blizzard webpages are also very slow to load, and trying to redownload the Launcher just times out.

My WinMTR is below and shows pretty severe packet loss on the NA side:

|------------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
####### - 0	521	521	0	0	1	0
###.##.##.# - 0	521	521	2	8	339	4
182.19.151.117 - 0	521	521	2	3	5	3
183.90.44.45 - 0	521	521	2	7	103	79
203.118.3.74 - 0	521	521	2	4	68	11
snge-b2-link.ip.twelve99(DOT)net - 0	520	520	2	2	31	2
las-b23-link.ip.twelve99(DOT)net - 0	520	520	162	163	235	163
blizzard-ic348621-las-b23.ip.twelve99-cust(DOT)net - 0	521	521	163	167	236	163
ae1-br01-eqla1.as57976(DOT)net - 0	518	518	165	311	2199	223
137.221.68.79 - 23	275	212	277	278	313	283
lax-eqla1-ia-bons-02.as57976(DOT)net - 27	255	187	278	279	281	280
24.105.30.129 - 24	270	206	275	276	279	276
______________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Karna-1394 · January 1, 2022, 2:59pm

Same Constant 3006/1016 errors for me as well on NA server. Game is literally unplayable even in private game. No issues with any other online games except D3.

Hope technical team fixes this latency issue on Americas server ASAP.

FES-11436 · January 1, 2022, 6:38pm

4000ms latency in NA server from SG since xmas yo.

unplayable

etherealglow-1369 · January 2, 2022, 6:26am

Server lag has been terrible recently, with the game very hard to play due to severe latency. I’ve more or less given up playing this season.

xtkaiser-1906 · January 3, 2022, 7:44am

Same since Christmas, NA server unplayable from SG. Tried Asia server and worked. Unfortunately, have to re-start S25 again.

t0lkien-1368 · January 3, 2022, 4:56pm

I’m in exactly the same situation. Restarted on Asia, but all of my cosmetic stuff from all the years since D3’s release is on America, so it’s not really fair to be forced to play Asia.

Hubblebub-1480 · January 4, 2022, 1:47pm

Hey the latency issue seems to be ok tonight. Was ok for me earlier when I tried darkening of tristram event as well. Got another friend to login into americas server for D3 from SG and its fine for him as well.

Go check it out

xtkaiser-1906 · January 5, 2022, 7:51am

Looks like Blizzard employees are back. Servers are back to normal like before Christmas. NA is playable again.

joechen-1151 · January 7, 2022, 7:56pm

and it’s back to the same problem again now

Thefarside79-1946 · January 13, 2022, 3:07am

But they just posted that they fixed it and are monitoring…ha…ha…ha

aeligos-1349 · January 18, 2022, 9:10pm

Today I am noticing a lot of latency.
Rubberbanding.
Rubberbanding.
And rubberbanding.

I’ve been fine up until TODAY.

TODAY YOUR servers underwent “maintenance.”

You devs messed something up.

Fix your stuff.

Please.

Thank you.

CCarteRx-3727 · January 19, 2022, 10:25pm

Australian server latency was greater than 120,000… Speechless.

Kaldraydis · January 20, 2022, 5:35pm

Hey there,

It looks like the latency is hitting 228ms and having packet loss before it’s leaving Singapore. It might be best to speak with your internet service provider regarding this and let them know you’re having high latency and data loss when connecting overseas.

Basically, the latency is hitting 200 before going overseas. Then it goes up another 200 when crossing over the ocean which is pretty unavoidable since it’s a massive distance through under water cables. Those two things result in an overall 350-450 latency which is pretty massive and considered abnormal. Normal connection time should be about half that!

I wish we had a more direct solution here but I do hope the info helps. If there’s anything else you might need just let us know.

EvilRetarded-1539 · January 24, 2022, 6:07pm

Any updates on this? I tried some sound-related fixes I found online but none of them work. Some involve turning the sound channels to the lowest setting, changing a file in the game directory to disable sound, and they did nothing.

MasterMojo10-1705 · January 27, 2022, 5:45am

Thanks for support answer. Can you please explain how i have 47 - 49 ping running from Australia to America’s for the last 3 weeks up until yesterday.
I do not know why you say baseline 220 ping?

ElSucio-11507 · January 27, 2022, 4:03pm

Just lost a HC character due to a random lag spike (internet didn’t stop at all, just Diablo 3 lagged). Really frustrating tbh.

aeligos-1349 · January 29, 2022, 3:40pm

Another thing I notice is some beasts remain after I killiate them, in some audio/video loop.
Most of the times, beasts undergo a brilliant explosion upon death, and that’s accompanied by appropriate sound effects.

Casandag2005-1878 · January 29, 2022, 8:15pm

I keep getting booted from server every time I enter the game about every five minutes it is very very annoying in Diablo 3 what can I do please!