High ping only playing Diablo 3

Technical Support
1

I downloaded the WinMTR and I obtained this results:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 1074 | 1074 | 0 | 0 | 1 | 0 |

| 192.168.144.1 - 7 | 853 | 798 | 1 | 2 | 10 | 2 |

| 229.red-81-41-229.staticip.rima-tde. net - 100 | 216 | 2 | 0 | 2 | 2 | 2 |

| 70.red-81-41-230.staticip.rima-tde. net - 0 | 1074 | 1074 | 10 | 11 | 45 | 13 |

| 1.red-80-58-96.staticip.rima-tde. net - 4 | 943 | 910 | 9 | 11 | 39 | 26 |

| 61.red-80-58-96.staticip.rima-tde. net - 0 | 1074 | 1074 | 9 | 11 | 68 | 11 |

|ae0-400-grtmadno2.net.telefonicaglobalsolutions. com - 0 | 1074 | 1074 | 9 | 12 | 50 | 10 |

| 5.53.6.64 - 0 | 1074 | 1074 | 11 | 13 | 47 | 13 |

| 176.52.248.178 - 0 | 1074 | 1074 | 11 | 12 | 35 | 12 |

| 176.52.248.194 - 38 | 432 | 272 | 11 | 13 | 39 | 12 |

| 94.142.107.95 - 0 | 1074 | 1074 | 10 | 11 | 42 | 12 |

| prs-bb3-link.telia. net - 0 | 1074 | 1074 | 35 | 35 | 38 | 35 |

| prs-b8-link.telia. net - 0 | 1074 | 1074 | 27 | 28 | 80 | 28 |

| blizzard-ic-348624-prs-b8.c.telia. net - 0 | 1074 | 1074 | 39 | 43 | 392 | 61 |

| ae1-br02-eqpa4.as57976. net - 3 | 955 | 927 | 44 | 68 | 3306 | 45 |

| et-0-0-3-br02-eqam1.as57976. net - 5 | 897 | 857 | 44 | 96 | 4922 | 278 |

| 137.221.78.83 - 0 | 1074 | 1074 | 42 | 45 | 108 | 43 |

| 185.60.112.157 - 0 | 1074 | 1074 | 44 | 45 | 56 | 48 |

|____________|||||||

Is there any issue from servers?

I also have an ASUS ROG laptop and in one post I saw that some software was producing the lag.

I also tried the typical restarting router but on other games my ping is stable at arround 40-45ms so is a Diablo problem only.

Thanks

2

Hey dragonkai,

The MTR test actually shows you getting average 45ms so I think we need to look for QOS (quality of service) software which can prioritize or de-prioritize different application’s connection allowances.

These laptops typically come with the ROG GameFirst software. Some versions of that software have a QOS feature. Could you check for this software and temporarily uninstall it to see if it changes the in-game behavior?

Let us know how it goes.