Error 395002 Unable to play this morning

Technical Support
41

This happened to me yesterday morning. I had just cleared a GR, went to close greater rift and was disconnected. Tried to reconnect and kept getting this error. When I was able to get back in 15 minutes later, my progress from clearing the GR and the items picked up were not there. Basically the server desynced when disconnected and progress lost.

42

I am able to log in now but I lost all my characters and progress. My paragon 1109 crusader is now a level 10 wizard .

43

A day after Error 395002 I followed all fixes like the repair tool, delete Blizzard Entertainment folder etc. and ā€¦walah I got to login but my heroes/progress are gone . in my hero list is a level 10 wizard from nowhere.

44

Hello Ironmaiden,

Looks as if youā€™re logging in the game with the wrong e-mailā€¦

Does your BattleNet app say ā€œStarter Editionā€ as on the screenshot below:

If so, you will need to log out from your BattleNet client and re-login with the right e-mail/password. If you donā€™t remember what those are, you will need to contact Blizzard Support directly here:
https://us.battle.net/support/en/help/product/services/316/979/solution
and click the Contact Us button at the bottom of the page.

1 Like
45

Error 395002 this morning again. Anyone else? Is this a maintenance? Did I lose my HC char?

46

Works fine for meā€¦ I was able to start a new game just now.

47

Happening to me right now. Canā€™t access.

48

As I post this, it started working again

49

Unable to log on due to ERROR message.

50

@Haagar:

It might be useful if you told us what error message you are getting and provide more details on when you are getting this error.

  • Can you start the BattleNet app ?
  • Do you get the error when you press PLAY ?
  • Do you get the error when you try to start a new game ?
51

Hadnā€™t been on for a long time, was playing wow and the beta. Was worried, when I tried to get on this morning Sept 6th, any info would be appreciated. thank you

52

You really need to be more specific about the nature of the problem.
If it is not Error 395002, you should start your own thread.

53

Yup, I was blocked a few days ago on this 395002. Finally gave up trying to get in and tried 6 hours later and it was fixed. Now, this morning the same damned thing! I wish they would go back to the old style like Battlenet where you can at least play single player when their stuff isnā€™t working right!

54

I was able to play for 3 minutes and then America Server is reporting a pluthera of 395 codes. How long till up again. This just happened the other day. You would think the servers would be stable after HOW mANY yearsā€¦