Did you appeal it? If you said nothing wrong then you can get it overturned just like the OP did.
EDIT - They are not allowed to ignore tickets. Literally not allowed. If you put in an actual appeal ticket it would have gotten answered. If you had an issue putting it in, cancelled it, or tried to use Live Chat and navigated away, then you did not actually get the ticket in. Ticket times are around 24 hours right now, sometimes less, sometimes more.
Computers don’t care about your appeal.
sigh The appeals are not automated. They DO use form letters to reply, but they actually have real people look at the logs. Are you trying to say their computer overturned the OPs Silenced, despite his past history of other infractions? Reality is a GM did it themselves.
As I said before, with the current state of Blizzard and my interactions with their “customer service team” you CANNOT convince me that there are actual people who look at this stuff. It’s all computers.
Then I guess you have made up your mind. It really is not. People do get frustrated though because there are things Blizz does not handle via ticket. Bug reports for instance. For Account access, Billing, and Tech you can even do Live Chat or get a Callback.
What they don’t do, is let people argue about appeals. You put in a ticket, get the logs reviewed, and decision is made. You seem to think a computer overturned the OPs suspension.
You’re smashing your head against a wall. Blizz CS is automated scripting. Nothing more.
You know you sound ridiculous right? People are not talking to robots on Live chat or the Phone callbacks nor did the OP get overturned by a robot.
I mean, if you want to think that though, go for it. You do seem to enjoy being the brick wall.
I love how folks are saying it’s a reading comprehension problem when the first message was in “text speak”.
Maybe I’m just old, but why can’t the guy who wrote the message say something like “Lazy Crusader/Rend Barbarian looking for carry” instead of all that “Lfglollmaoirl” crap.
Just folks literally being lazy and then getting upset when someone doesn’t guess what they meant on first reading.
I’m glad the guy got his action lifted but let this be a lesson that actually writing what you mean instead of using acronyms for every little thing would have eliminated the confusion all together.
Now get off my lawn!
When the so-called GM’s copy/paste stock replies that in fact have nothing to do with the subject of your ticket, then it’s painfully obvious that they didn’t even bother reading your complaint.
Which lends weight to the bot theory, that just picks out the “category” of your ticket and automatically assumes 
Normally it takes me at least 3 times to get an answer from a real person that actually directly addresses what I said, instead of copying/pasting some random trash. And in the end I’m like “why couldn’t the first person just say that, instead of me having to reopen the ticket at least twice because the first 2-3 people fail at basic comprehension?”
Sounds like something someone on the inside would say to try and keep the status quo.
Yes they are. RPA, Machine Learning, AI is being implemented all over the place.
I don’t believe these actually happen. I’ve never come across someone in my over 20 years of playing blizzard games who’s actually gotten one. It’s always third/fourth hand accounts.
Suuuure he didn’t.
Ah…that. When they have really high volume like a game release, they have been known to try it. I can’t remember the name of their bot…but it had a name. It was pretty obvious it used key words to try to send people to the right resources…hoping it worked. Counting on them to try again if it did not.
Not ideal. I have not seen the complaints about that in a long time though and i think they stopped using it. Most issues these days come from trying to navigate the ticket system.
People do not realize what support Blizz does offer, what they don’t offer, and what the right channels are for it. They get outright angry and just want an answer, period! I don’t blame them. That is why the CS forum exists to help people navigate the system, to answer basic policy questions, etc.
I will say, from the CS forums, most of the tickets that get messed up are ones that wrote a book containing a bunch of extra info…and the GM missed what they actually wanted.
Keep it simple. Keep it within what Blizz does support. Use the right channel. Most of the time a good answer comes back.
If it does not, talk to me. I can help you sort it out. I handle most of the CS guidance/advice for Diablo 3 on the forums. I can go ask the CS folks for input directly if needed, although they are not the GMs so don’t handle tickets and won’t step in to resolve things. The actual ticket system still has to be used.
The OP did…and got it overturned on first appeal. So it is not all bad.
At this point I have to think you are trolling. You know better, I hope. If you don’t, you are a lost cause. EDIT - phone callbacks are ONLY for Billing and Tech issues, as well as a few Account Access issues (lost email/password/auth). NOTHING else was ever supported by phone and is part of why they ended the incoming phone line.
Known to try it during high support volumes? It happens every single time, any time of the year. It’s got nothing to do with high volumes. Every time I have to reopen the ticket at least twice, so I can point out to the next person that the previous person didn’t understand a damn thing I said.
And then once again to explain to the third person that the first & second person didn’t understand a damn thing I said.
All of Blizz’s GM’s either flunked kindy so they fail at basic reading exercises, or they’re bots.
So which is it?
Well, I find that when others get decent support, but you don’t, you might want to look at the common denominator.
Without seeing your tickets I have no way to tell you if the issue is you, or the GMs you are talking to.
No I’m actually not, and to accuse me of such is just lazy on your part and endemic of online discourse these days. I truly don’t believe that blizzard has luve cs reps dealing with customers. They may have a half dozen spread out across all of their games, but they are only activated in the most EXTREME cases. Stuff like silences and squleches, forum vacations and bans are 100% automated. That’s not me trolling, that’s not me trying to get a cheap reaction, that’s the way I think blizzard handles their customer service, and until they invite me out to see their call center staffed by living humans I’ll continue to think this way.
His initial chat text was made to the GRIFT 100 PLUS community, not General Chat, i.e. a channel intended for players that want to do GRs 100 and higher. I’m fairly certain that players at that level would understand that “sader” meant “crusader” and “rend” indicates a Barbarian. They’ll also understand that “LFG” is an acronym for “Looking For Group”. So, he was asking to group up, not asking for a carry, in a community which should perfectly understand the shorthand terms used.
Heck, I’ve seen the term “LFG” used for well over 15 years, going as far back as when I used to play Everquest 2. It’s not an uncommon term, especially in games which allow social interaction via grouping.
So, you’ve made a claim, completely without evidence, and you’re going to stand by that claim until and unless someone disproves it? You might want to look at the concept of shifting the burden of proof. If you make a claim, it’s up to you to prove it, not for everyone else to disprove it.
Common or not, Meteorblade, it’s still an acronym and I believe people speaking in acronyms is just plain silly.
When I was in school, we learned to read and write in words and sentences. As far as I know, that hasn’t changed, but somehow since text messages have become a thing, it’s like folks forgot how to write.
It’s even worse than that though. It’s even got into newspaper headlines. Like on my newsfeed on my browser there are all these stories about stuff that happened on New Year’s Eve and instead of typing out those words they put NYE.
Or like “OitNB” was common in headlines and it took me ages to figure out they were talking about a show I don’t watch “Orange is the New Black”.
That’s my frickin’ point. Some of this stuff only makes sense to some people and none at all to others and so in that sense it’s just made up nonsense.
Just sayin’. And I’m not saying that everyone should write in English but I am saying that folks should write like they were taught and as far as I know, still teach, in school.
Everyone would understand everyone then.
The OP used the term in a community channel dedicated to finding groups for GR100 and above. 100% of the people in that community will know what “LFG” means because that’s the express purpose of the community.
Acronyms / text-speech / jargon get used for the simple reason that they’re quicker to convey the same meaning as the full phrases they stand in for. Oh, and suggesting this stuff only started happening due to mobile phones? I guarantee you’ve heard of FUBAR and SNAFU, right? Any idea how many decades these military terms pre-date mobile phones?
Exactly, FUBAR, SNAFU, and such were military terms like USMC or NASA and stuff. But you can’t be arguing that acronyms aren’t just plain overused, can you?
I mean, do you honestly shout “LOL!” instead of laughing at someone’s joke. What I mean, we speak one way and we write another. This was not always the case. At any rate, all I’m saying is if folks wrote more like they talk it limit confusion across the board.
But you’ll just continue arguing that writing in text speak is just as good as using actual words and it isn’t. Which is why they don’t teach it in frickin’ school.
But now it’s even worse than that because folks are actually using emoji’s to talk to people. We stopped using hieroglyphics a thousand years ago. But I guess that old saying, “Everything old is new again” is true though it shouldn’t be.
Ooooorrrr I could just continue going about my day. Blizzard forums are moderated by computers not people.