Diablo 4 - no pre-download available

Technical Support
41

Ok so here it is:

https://i.imgur.com/PR4TUpB.png

42

1 Like
43

ok – don’t know then

Perhaps there are some restrictions on some countries ???

1 Like
44

On ps5 i had to go to my library click on D4 game then click on the 3 dots next to the time until official launch. Then view product then click the 3 dots next to unfollow 3 versions appear select D4 open beta and start downloading.

2 Likes
45

I have no download button and this is BS. Blizzard doesn’t address anything.

46

From UK I still dont have the button from the drop down menu to preload…

47

Thank you!!! I was fixing to write Blizzard… you are a savior.

2 Likes
48

A few things to check, besides what Boubou has so helpfully said. Check his screenshots for how to find the drop down menu on the D4 tab.

For PC:

  • Check your purchase history on the Blizzard store and be sure the transaction has completed. If it is queued or failed, then it did not go through.
  • If it did, check the Region on your Bnet launcher. Some people have had to change it to match the Region of their purchase. To do that exit all the way out of the launcher - as in log out. On the login screen for the launcher app, should be the ability to change the Region for the Desktop Launcher. That has helped some folks find the DL.
  • If the launcher is not updating despite the purchase being complete, and being in the right region, reboot your PC. That can help force the launcher to synch.
  • If that also fails, you can try to force a full account data update by changing the password on the Bnet account then rebooting the PC. That should force a full update.

Last, be sure that if you have more than one bnet account, that you are logged in on the account you purchased with. Some people have more than one Battlenet account and mix them up.

49

Transaction status: complete
Region: UK desktop app and the site too
Only 1 account I have
Battle.net up to date with system restart
Only the live button in the drop down menu

I try to change my password now

50

Still not works with password change

51

Silly question, are you sure you are on the D4 tab and not D3 or Immortal? They look similar and Immortal only has Live.

This post has a good picture of the menu.

52

D4 for sure, I even switched the desktop app to beta and standard removed from favourites added back still no beta option from drop down window it just says I have the game.

53

Drat. MVPs are other players so I can’t see your account or anything. I am out of extra tricks that I can think of.

Ok, well there is one more but it wipes the Bnet cache. It is used when a download gets stuck sometimes.

You can try it I suppose.

54

I deleted the cache folder still no option

55

I am out of options to try unfortunately.

You can put in a ticket with Blizzard for Purchase Failure. Seeing as your pre-purchase of D4 should be giving you access to the Beta download. I don’t know what the wait time is on those or what options they have that you have not done already.

This is the ticket link for D4 purchase failure if you wish to use it. Despite the preview shortening it, that is an actual link to the proper menu option.

56

The diablo IV Beta is not available from D4’s page game version drop down menu for me either…

2 Likes
57

Having the same issue here. Pre purchased the game December 16th 22

58

same here, i think accounts from russia and belarus are banned to patricipiate, cuz i activated code like 15 hours ago, and still cant get access to beta

1 Like
59

it was announced earlier that our accounts wont be able to participate. Idk what you’re waiting for

60

Same issue. Beta option not showing up in the game version section. Restarting and/or reinstalling battle.net does nothing to change the outcome, lol

Are we really surprised though? :wink:

1 Like