Diablo 3 crashes while connecting to server

KyleReilly-1308 · July 5, 2023, 11:03pm

Report ID: 23CF73C3-D3FB-42A4-9EA3-9FAD2C04053B

As of July 5th, I can no longer connect to the servers. The application crashes during server connection. I uninstalled and reinstalled multiple times.

part of the stack trace:

2023.07.05 18:59:53.474772644 Main-thread blocking-read outside of loading screen:
Frame: 1 - Blocking read: 32.86 ms (thread: 0)
2023.07.05 18:59:53.572367311 Main-thread blocking-read outside of loading screen:
Frame: 1 - Blocking read: 93.25 ms (thread: 0)
2023.07.05 18:59:54.331939459 ===== Battle.net Platform : Connect =====
2023.07.05 18:59:54.332759510 I 22:59:54.332331 [BGS] |event=cert_bundle_from_user_is_ready|cert_bundle_info=version(1455065214),whitelist_size(48),trusted_certs_size(6),root_ca_hash_size(0) (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:265)
2023.07.05 18:59:54.734707022 I 22:59:54.729158 [BGS] |event=SSLHandshake Done.|protocol=TLS 1.2|cipher=TLS_RSA_WITH_AES_256_CBC_SHA|desc=No error.|OSStatus=0 (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/ssl/ssl_impl/darwin_ssl/darwin_ssl_filter.mm:1447)
2023.07.05 18:59:54.740379916 I 22:59:54.740047 [BGS] |event=load_and_try_cached_cert_bundle (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:1195)
2023.07.05 18:59:54.742044985 I 22:59:54.741079 [BGS] |event=cert_bundle_from_cache_is_loaded|filename=/Users/Shared/Blizzard/Battle.net/Cache/web_cert_bundle (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/ssl/ssl_system.cpp:165)
2023.07.05 18:59:54.742804295 I 22:59:54.742470 [BGS] |event=cert_bundle_from_cache_is_ready|cert_bundle_info=version(1612222344),whitelist_size(25),trusted_certs_size(10),root_ca_hash_size(141) (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:1231)

EXC_BAD_ACCESS (KERN_INVALID_ADDRESS at 0x0000000000000018)

Mac
EXC_BAD_ACCESS

Thread 0x00000103 “Main Thread” [Stack Base: 0x00000000bd9f4000 Used Space: 24600/67104768 bytes]
0 0x00007FF81662649D “libobjc.A.dylib” objc_msgSend + 29
1 0x00007FF8192797E2 “com.apple.security” SecCertificateCopyValues + 31
2 0x00000001028CB3D6 “com.blizzard.diablo3”
3 0x00000001028CBC3D “com.blizzard.diablo3”
4 0x0000000102896CE9 “com.blizzard.diablo3”
5 0x0000000102879ED6 “com.blizzard.diablo3”
6 0x0000000102878D02 “com.blizzard.diablo3”
7 0x00000001028789D7 “com.blizzard.diablo3”
8 0x0000000102878BB7 “com.blizzard.diablo3”
9 0x00000001028994DD “com.blizzard.diablo3”
10 0x00000001027B0A7C “com.blizzard.diablo3”
11 0x00000001027B0994 “com.blizzard.diablo3”
12 0x000000010287F4AE “com.blizzard.diablo3”
13 0x00000001028A3A25 “com.blizzard.diablo3”
14 0x000000010293FACC “com.blizzard.diablo3”
15 0x000000010295E7AE “com.blizzard.diablo3”
16 0x0000000102EAE2A5 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2006085
17 0x0000000102F72509 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2809513
18 0x0000000102F26415 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2497973
19 0x00000001036735BE “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 10153822
20 0x0000000102515E3C “com.blizzard.diablo3”
21 0x0000000102664EAD “com.blizzard.diablo3”
22 0x00007FF817960766 “com.apple.Foundation” __NSFireTimer + 67
23 0x00007FF816AB0358 “com.apple.CoreFoundation” CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
24 0x00007FF816AAFED3 “com.apple.CoreFoundation” __CFRunLoopDoTimer + 807
25 0x00007FF816AAFAF9 “com.apple.CoreFoundation” __CFRunLoopDoTimers + 285
26 0x00007FF816A95E39 “com.apple.CoreFoundation” __CFRunLoopRun + 2206
27 0x00007FF816A94F31 “com.apple.CoreFoundation” CFRunLoopRunSpecific + 560
28 0x00007FF820510DAD “com.apple.HIToolbox” RunCurrentEventLoopInMode + 292
29 0x00007FF820510BBE “com.apple.HIToolbox” ReceiveNextEventCommon + 657
30 0x00007FF820510918 “com.apple.HIToolbox” _BlockUntilNextEventMatchingListInModeWithFilter + 64
31 0x00007FF819B295D0 “com.apple.AppKit” _DPSNextEvent + 858
32 0x00007FF819B2847A “com.apple.AppKit” -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
33 0x00007FF819B1AAE8 “com.apple.AppKit” -[NSApplication run] + 586
34 0x00007FF819AEED02 “com.apple.AppKit” NSApplicationMain + 817
35 0x0000000102666CB3 “com.blizzard.diablo3”
36 0x00007FF81666141F “com.apple.darwin.ignition” start + 1903

EXC_BAD_ACCESS (KERN_INVALID_ADDRESS at 0x0000000000000018)

Thread 0x00000103 “Main Thread” [Stack Base: 0x00000000bd9f4000 Used Space: 24600/67104768 bytes]
0 0x00007FF81662649D “libobjc.A.dylib” objc_msgSend + 29
1 0x00007FF8192797E2 “com.apple.security” SecCertificateCopyValues + 31
2 0x00000001028CB3D6 “com.blizzard.diablo3”
3 0x00000001028CBC3D “com.blizzard.diablo3”
4 0x0000000102896CE9 “com.blizzard.diablo3”
5 0x0000000102879ED6 “com.blizzard.diablo3”
6 0x0000000102878D02 “com.blizzard.diablo3”
7 0x00000001028789D7 “com.blizzard.diablo3”
8 0x0000000102878BB7 “com.blizzard.diablo3”
9 0x00000001028994DD “com.blizzard.diablo3”
10 0x00000001027B0A7C “com.blizzard.diablo3”
11 0x00000001027B0994 “com.blizzard.diablo3”
12 0x000000010287F4AE “com.blizzard.diablo3”
13 0x00000001028A3A25 “com.blizzard.diablo3”
14 0x000000010293FACC “com.blizzard.diablo3”
15 0x000000010295E7AE “com.blizzard.diablo3”
16 0x0000000102EAE2A5 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2006085
17 0x0000000102F72509 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2809513
18 0x0000000102F26415 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2497973
19 0x00000001036735BE “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 10153822
20 0x0000000102515E3C “com.blizzard.diablo3”
21 0x0000000102664EAD “com.blizzard.diablo3”
22 0x00007FF817960766 “com.apple.Foundation” __NSFireTimer + 67
23 0x00007FF816AB0358 “com.apple.CoreFoundation” CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
24 0x00007FF816AAFED3 “com.apple.CoreFoundation” __CFRunLoopDoTimer + 807

Emp-21930 · July 5, 2023, 11:31pm

Same here running on a Macbook M1 2021. I click Play Game, then loading screen of Diablo appears, Establishing connection…and then it hangs resolution changes to something else and just freezes. Been like that for more than 1 hour.

2023.07.06 01:24:51.255524708 Diablo III Release (No Assertions) running under OS X 10.16 (21G115)
2023.07.06 01:24:51.256158166 2.7.5.87562 (135358-1735173)
2023.07.06 01:24:51.256236958 System Model: MacBookPro18,1
2023.07.06 01:24:51.256274291 Cheats: DISABLED
2023.07.06 01:24:51.256423125 CPU Details: Apple M1 Pro
2023.07.06 01:24:51.256527666 CPU Processors: 1
2023.07.06 01:24:51.256561708 CPU Cores: 10
2023.07.06 01:24:51.256623333 CPU Threads: 10
2023.07.06 01:24:51.256662625 16384.00 MB of total physical memory
2023.07.06 01:24:51.256742583 OS Language: en-NL
2023.07.06 01:24:51.256827375 Application Path: /Applications/Diablo III/
2023.07.06 01:24:51.256877000 ----------------------------------------------

2023.07.06 01:24:51.257171041 Command Line: OnlineService.SSO=true -launch -uid diablo3
2023.07.06 01:24:51.269727833 Clock freq = I64d
2023.07.06 01:24:51.269905708 Adjusted initial working directory: /Applications/Diablo III
2023.07.06 01:24:51.270355083 NGDP detected
2023.07.06 01:24:51.972054416 Detecting first installed locale.
2023.07.06 01:24:51.972251833 Detected: enUS
2023.07.06 01:24:52.035755666 Agent is successfully started or running already.
2023.07.06 01:24:52.037465833 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2023.07.06 01:24:52.037613000 Agent is not reporting speed - this is a problem.
2023.07.06 01:24:52.037687875 Detecting installed locales:
2023.07.06 01:24:52.037876375 Found: enUS
2023.07.06 01:24:52.040333958 Agent selected locale: enUS
2023.07.06 01:24:52.040392500 FileSystemGetLocale, AgentSettings: 1
2023.07.06 01:24:52.040462250 FileSystemGetLocale, using agent locale: enUS
2023.07.06 01:24:52.040489791 FileSystemGetLocale, returned locale: enUS
2023.07.06 01:24:52.042320916 SNOFilesInitialize(‘Data_D3’, PC, enUS)
2023.07.06 01:24:52.043624625 Working Directory: /Applications/Diablo III
2023.07.06 01:24:52.054230458 No NGDP Manifest key found for ‘enUS_CoreData.mpq.hash’
2023.07.06 01:24:52.054373083 SNOFileLoadTextFile: ‘Data_D3\Locale\ruRU\declension.txt’
2023.07.06 01:24:52.054406291 No NGDP Manifest key found for ‘Data_D3\Locale\ruRU\declension.txt’
2023.07.06 01:24:52.054543125 SNOFileLoadTextFile: ‘Data_D3\PC\Misc\banned_names.txt’
2023.07.06 01:24:52.054569291 No NGDP Manifest key found for ‘Data_D3\PC\Misc\banned_names.txt’
2023.07.06 01:24:52.054602458 SNOFileLoadTextFile: ‘Data_D3\PC\Misc\enUS_banned_names.txt’
2023.07.06 01:24:52.054627791 No NGDP Manifest key found for ‘Data_D3\PC\Misc\enUS_banned_names.txt’
2023.07.06 01:24:52.054664125 SNOFilesAsyncInitialize()
2023.07.06 01:24:52.058007125 Found 208338 assets in the TOC!
2023.07.06 01:24:52.263341125 Client SNOPackHash: 0x882E8571
2023.07.06 01:24:52.741638458 ********** Main-thread blocking-read outside of loading screen:
Frame: 0 - Blocking read: 9.42 ms (thread: 0)
2023.07.06 01:24:52.763422291 ********** Main-thread blocking-read outside of loading screen:
Frame: 0 - Blocking read: 20.17 ms (thread: 0)
2023.07.06 01:24:54.316372666 SNOPreload::InitializeForApp submit required SNOs in 1320141us
2023.07.06 01:24:59.682998875 SNOPreload::InitializeForApp in 6686760us
2023.07.06 01:24:59.683281208 GamelessGameGlobalsInit()
2023.07.06 01:24:59.683393000 CGameGlobalsInit()
2023.07.06 01:24:59.683530041 CGameGlobals::Init()
2023.07.06 01:24:59.683793791 Disabling loading screen for 31, 0
2023.07.06 01:24:59.695896583 [Telemetry] (HTTP): You set ‘maxConnections’ of HttpRequestHandler to 1. More concurrency is recommended, especially when you want to use the flow control, it is better to set maxConnections at least two.
2023.07.06 01:24:59.697579458 [Telemetry] (TELE): OS Architecture: x86_64
2023.07.06 01:24:59.697610041 [Telemetry] (TELE): OS Platform : mac
2023.07.06 01:24:59.697657666 [Telemetry] (TELE): OS Name : Darwin
2023.07.06 01:24:59.697694333 [Telemetry] (TELE): OS Version : 21.6.0
2023.07.06 01:24:59.697752666 [Telemetry] (TELE): Host Name : router.wind
2023.07.06 01:24:59.704311875 >>> initializing Battle.net Game Service SDK v0.0.0 “98af98198c”/171 (Feb 22 2023 16:59:20) darwin-x86_64-clang-release
2023.07.06 01:24:59.714046291 REGION[D3]: value=EU
2023.07.06 01:24:59.714102166 CONNECTION_STRING[D3]: value=
2023.07.06 01:24:59.714208958 CONNECTION_STRING_EU[BNA]: value=eu.actual.battle.net
2023.07.06 01:24:59.729604875 Protocol Hash = 0x5282A01F
2023.07.06 01:24:59.782109041 Build VersionEx: 2.7.5.87562 (135358-1735173)
2023.07.06 01:24:59.782330916 Initializing graphics subsystem…
2023.07.06 01:24:59.793037416 1920x1200, 120 Hz, 32 bits
2023.07.06 01:24:59.793102875 1920x1200, 60 Hz, 32 bits
2023.07.06 01:24:59.793137833 1920x1200, 59 Hz, 32 bits
2023.07.06 01:24:59.793184666 1920x1200, 50 Hz, 32 bits
2023.07.06 01:24:59.793209875 1920x1200, 48 Hz, 32 bits
2023.07.06 01:24:59.793246333 1920x1200, 47 Hz, 32 bits
2023.07.06 01:24:59.793282375 2336x1460, 120 Hz, 32 bits
2023.07.06 01:24:59.793313625 2336x1460, 60 Hz, 32 bits
2023.07.06 01:24:59.793357166 2336x1460, 59 Hz, 32 bits
2023.07.06 01:24:59.793392750 2336x1460, 50 Hz, 32 bits
2023.07.06 01:24:59.793446958 2336x1460, 48 Hz, 32 bits
2023.07.06 01:24:59.793489791 2336x1460, 47 Hz, 32 bits
2023.07.06 01:24:59.793528416 2336x1510, 120 Hz, 32 bits
2023.07.06 01:24:59.793562041 2336x1510, 60 Hz, 32 bits
2023.07.06 01:24:59.793596208 2336x1510, 59 Hz, 32 bits
2023.07.06 01:24:59.793625083 2336x1510, 50 Hz, 32 bits
2023.07.06 01:24:59.793662041 2336x1510, 48 Hz, 32 bits
2023.07.06 01:24:59.793699500 2336x1510, 47 Hz, 32 bits
2023.07.06 01:24:59.793731541 2560x1600, 120 Hz, 32 bits
2023.07.06 01:24:59.793766708 2560x1600, 60 Hz, 32 bits
2023.07.06 01:24:59.793801083 2560x1600, 59 Hz, 32 bits
2023.07.06 01:24:59.793835250 2560x1600, 50 Hz, 32 bits
2023.07.06 01:24:59.793865291 2560x1600, 48 Hz, 32 bits
2023.07.06 01:24:59.793899916 2560x1600, 47 Hz, 32 bits
2023.07.06 01:24:59.793933333 2624x1640, 120 Hz, 32 bits
2023.07.06 01:24:59.793968958 2624x1640, 60 Hz, 32 bits
2023.07.06 01:24:59.794004833 2624x1640, 59 Hz, 32 bits
2023.07.06 01:24:59.794048708 2624x1640, 50 Hz, 32 bits
2023.07.06 01:24:59.794092125 2624x1640, 48 Hz, 32 bits
2023.07.06 01:24:59.794135708 2624x1640, 47 Hz, 32 bits
2023.07.06 01:24:59.794179125 2624x1696, 120 Hz, 32 bits
2023.07.06 01:24:59.794214791 2624x1696, 60 Hz, 32 bits
2023.07.06 01:24:59.794248375 2624x1696, 59 Hz, 32 bits
2023.07.06 01:24:59.794279625 2624x1696, 50 Hz, 32 bits
2023.07.06 01:24:59.794314833 2624x1696, 48 Hz, 32 bits
2023.07.06 01:24:59.794357666 2624x1696, 47 Hz, 32 bits
2023.07.06 01:24:59.794399541 2992x1870, 120 Hz, 32 bits
2023.07.06 01:24:59.794429750 2992x1870, 60 Hz, 32 bits
2023.07.06 01:24:59.794467541 2992x1870, 59 Hz, 32 bits
2023.07.06 01:24:59.794504833 2992x1870, 50 Hz, 32 bits
2023.07.06 01:24:59.794540625 2992x1870, 48 Hz, 32 bits
2023.07.06 01:24:59.794567208 2992x1870, 47 Hz, 32 bits
2023.07.06 01:24:59.794603333 2992x1934, 120 Hz, 32 bits
2023.07.06 01:24:59.794638791 2992x1934, 60 Hz, 32 bits
2023.07.06 01:24:59.794676666 2992x1934, 59 Hz, 32 bits
2023.07.06 01:24:59.794709625 2992x1934, 50 Hz, 32 bits
2023.07.06 01:24:59.794737916 2992x1934, 48 Hz, 32 bits
2023.07.06 01:24:59.794769500 2992x1934, 47 Hz, 32 bits
2023.07.06 01:24:59.794792750 3456x2160, 120 Hz, 32 bits
2023.07.06 01:24:59.794826083 3456x2160, 60 Hz, 32 bits
2023.07.06 01:24:59.794861791 3456x2160, 59 Hz, 32 bits
2023.07.06 01:24:59.794895125 3456x2160, 50 Hz, 32 bits
2023.07.06 01:24:59.794929666 3456x2160, 48 Hz, 32 bits
2023.07.06 01:24:59.794965333 3456x2160, 47 Hz, 32 bits
2023.07.06 01:24:59.794997833 3456x2234, 120 Hz, 32 bits
2023.07.06 01:24:59.795021833 3456x2234, 60 Hz, 32 bits
2023.07.06 01:24:59.795061291 3456x2234, 59 Hz, 32 bits
2023.07.06 01:24:59.795095500 3456x2234, 50 Hz, 32 bits
2023.07.06 01:24:59.795126375 3456x2234, 48 Hz, 32 bits
2023.07.06 01:24:59.795160291 3456x2234, 47 Hz, 32 bits
2023.07.06 01:24:59.808150166 0x0, 0 Hz, 0 bits is unsupported (or null gfx system)! Falling back to defaults.
2023.07.06 01:25:00.368621875 Video Card: Unknown Unknown
2023.07.06 01:25:00.368719416 Video Driver:
2023.07.06 01:25:00.368808291 Video RAM: 16384 MB
2023.07.06 01:25:00.368851833 PCI Vendor and Device: 1002, 6810
2023.07.06 01:25:00.368889916 HW Class = 4
2023.07.06 01:25:00.369320666 Initializing input subsystem…
2023.07.06 01:25:00.382419958 Initializing sound subsystem…
2023.07.06 01:25:00.383039916 ****** Sound Device Caps ******
2023.07.06 01:25:00.410334625 Found 3 sound drivers:
2023.07.06 01:25:00.410923666 Driver 0: ‘MacBook Pro Speakers’
2023.07.06 01:25:00.410978416 Min Freq: 48000, Max Freq: 48000
2023.07.06 01:25:00.411062750 Speaker Mode: Stereo
2023.07.06 01:25:00.411097583 Driver Capabilities:
2023.07.06 01:25:00.411164250 Device can do multichannel output, ie greater than 2 channels.
2023.07.06 01:25:00.411237250 Device can output to 8bit integer PCM.
2023.07.06 01:25:00.411284291 Device can output to 16bit integer PCM.
2023.07.06 01:25:00.411330916 Device can output to 24bit integer PCM.
2023.07.06 01:25:00.411380000 Device can output to 32bit integer PCM.
2023.07.06 01:25:00.411415416 Device can output to 32bit floating point PCM.
2023.07.06 01:25:00.412839125 Driver 1: ‘Microsoft Teams Audio’
2023.07.06 01:25:00.412879541 Min Freq: 48000, Max Freq: 48000
2023.07.06 01:25:00.412916458 Speaker Mode: Stereo
2023.07.06 01:25:00.412949166 Driver Capabilities:
2023.07.06 01:25:00.412981958 Device can do multichannel output, ie greater than 2 channels.
2023.07.06 01:25:00.413014833 Device can output to 8bit integer PCM.
2023.07.06 01:25:00.413047625 Device can output to 16bit integer PCM.
2023.07.06 01:25:00.413081208 Device can output to 24bit integer PCM.
2023.07.06 01:25:00.413113166 Device can output to 32bit integer PCM.
2023.07.06 01:25:00.413144583 Device can output to 32bit floating point PCM.
2023.07.06 01:25:00.414050375 Driver 2: ‘ZoomAudioDevice’
2023.07.06 01:25:00.414092083 Min Freq: 48000, Max Freq: 48000
2023.07.06 01:25:00.414130250 Speaker Mode: Stereo
2023.07.06 01:25:00.414167833 Driver Capabilities:
2023.07.06 01:25:00.414205083 Device can do multichannel output, ie greater than 2 channels.
2023.07.06 01:25:00.414239125 Device can output to 8bit integer PCM.
2023.07.06 01:25:00.414271625 Device can output to 16bit integer PCM.
2023.07.06 01:25:00.414303083 Device can output to 24bit integer PCM.
2023.07.06 01:25:00.414335500 Device can output to 32bit integer PCM.
2023.07.06 01:25:00.414367375 Device can output to 32bit floating point PCM.
2023.07.06 01:25:00.414402958 Selecting driver 0 (MacBook Pro Speakers)
2023.07.06 01:25:00.414462458 Speaker Mode: Stereo
2023.07.06 01:25:00.414623500 Initializing sound with 32 channels
2023.07.06 01:25:00.476604208 GameDisposeGames()
2023.07.06 01:25:00.477353583 STARTING Menu
2023.07.06 01:25:00.477396958 CGameGlobalsInit()
2023.07.06 01:25:00.477435416 CGameGlobals::Init()
2023.07.06 01:25:00.477470833 Disabling loading screen for 31, 0
2023.07.06 01:25:00.608307958 SNOPreload::InitializeForGame submit required SNOs in 130324us
2023.07.06 01:25:02.202379458 SNOPreload::InitializeForGame in 1724387us
2023.07.06 01:25:02.531364708 ********** Main-thread blocking-read outside of loading screen:
Frame: 1 - Blocking read: 12.11 ms (thread: 0)
2023.07.06 01:25:02.592927875 Setting depth texture, fmt = 32
2023.07.06 01:25:02.594819833 PostFXGfxInit() success
2023.07.06 01:25:02.595038333 SubObjectGfxInit() 1
2023.07.06 01:25:02.619155416 Initializing client world BattleNet_Act1Screen…
2023.07.06 01:25:02.821921250 Disposing UI for World
2023.07.06 01:25:02.828945291 Client Disposed world.
2023.07.06 01:25:02.829091458 Initializing client world BattleNet_MainScreen…
2023.07.06 01:25:02.922435541 >>* sCampaign_GameQueue_OnQueueRemoved(): Enabling Battle.net UI campaign buttons
2023.07.06 01:25:02.922563708 >>* UIBattlenet_Campaign_EnableButtons()
2023.07.06 01:25:02.922610666 >>* UIBattlenet_Campaign_EnableButtons(): no campaign data found.
2023.07.06 01:25:04.552357583 Setting depth texture, fmt = 32
2023.07.06 01:25:04.553745208 PostFXGfxInit() success
2023.07.06 01:25:04.553793250 SubObjectGfxInit() 1
2023.07.06 01:25:04.598114500 ********** Main-thread blocking-read outside of loading screen:
Frame: 1 - Blocking read: 41.57 ms (thread: 0)
2023.07.06 01:25:04.714818125 ********** Main-thread blocking-read outside of loading screen:
Frame: 1 - Blocking read: 112.58 ms (thread: 0)
2023.07.06 01:25:05.659599541 [Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2023.07.06 01:25:05.857615708 ===== Battle.net Platform : Connect =====
2023.07.06 01:25:05.865086791 I 23:25:05.863939 [BGS] |event=cert_bundle_from_user_is_ready|cert_bundle_info=version(1455065214),whitelist_size(48),trusted_certs_size(6),root_ca_hash_size(0) (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:265)
2023.07.06 01:25:06.234451833 I 23:25:06.232246 [BGS] |event=SSLHandshake Done.|protocol=TLS 1.2|cipher=TLS_RSA_WITH_AES_256_CBC_SHA|desc=No error.|OSStatus=0 (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/ssl/ssl_impl/darwin_ssl/darwin_ssl_filter.mm:1447)
2023.07.06 01:25:06.247975750 I 23:25:06.247807 [BGS] |event=load_and_try_cached_cert_bundle (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:1195)
2023.07.06 01:25:06.248920458 I 23:25:06.248767 [BGS] |event=cert_bundle_from_cache_is_loaded|filename=/Users/Shared/Blizzard/Battle.net/Cache/web_cert_bundle (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/ssl/ssl_system.cpp:165)
2023.07.06 01:25:06.249911125 I 23:25:06.249755 [BGS] |event=cert_bundle_from_cache_is_ready|cert_bundle_info=version(1612222344),whitelist_size(25),trusted_certs_size(10),root_ca_hash_size(141) (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:1231)

Rider-11485 · July 5, 2023, 11:40pm

Having the same issue here, followed the steps of checking for updates and then scan and repair but no luck.

Emp-21930 · July 5, 2023, 11:42pm

Uninstalling and redownloading at the moment. Tried everything. Scan and repair, reset in-game settings, deactivating firewall, switched to another router. Keep you posted.

Update after full uninstall and reinstall. Still not working. Freezes in the “Establishing connection to…”

EbanChan-1766 · July 6, 2023, 12:28am

Same here. Whats the fix Blizzard?

KyleReilly-1308 · July 6, 2023, 12:32am

I have an iMac and ran without problems as of yesterday at 9pm EST. Last night MAC issues a patch to address security issues on macOS Ventura 13.4.1 (22F82). I haven’t been able to launch since.

I fired up my old MAC laptop using Monterey 12.6.7, without the security patch and I am able to connect without issue.

I suspect that the recent OS patch has a bug in it.

EbanChan-1766 · July 6, 2023, 12:43am

Thats some good troubleshooting right there. Thank you!

Oni-12379 · July 6, 2023, 12:46am

I’m on Mojave & game crashes computer at “Authenticating etc.” so not OS patch issue for me.

Ampoyet-1436 · July 6, 2023, 1:00am

Same here.

DB6C772B-CF72-4F5E-94C5-36E6023A0E90

NigelDru-1861 · July 6, 2023, 1:10am

Am on Mojave 10.14.6 & have NOT done the update. Played fine last night. Today, it crashes my iMAC while logging -in. I get the rainbow spinning wheel of NON-Whimsydale & have to force quit.

Oh, the humanity! Blizz -you took away D4 from us, but now D3? PLEASE fix! I have spoken ::Kuiil’s voice & postufre:: :>

KyleReilly-1308 · July 6, 2023, 1:10am

You all can check the debug file in your /Applications/Diablo III directory …

you might see the certificate error similar to this…

2023.07.05 20:59:59.810506943 I 00:59:59.809565 [BGS] |event=cert_bundle_from_cache_is_ready|cert_bundle_info=version(1612222344),whitelist_size(25),trusted_certs_size(10),root_ca_hash_size(141) (/opt/blizzard/buildserver/data.noindex/repositories/d3/branches/2_7_5/Contrib/Contrib/bgs_low/src/low/network/network_connection.cpp:1231)

EXC_BAD_ACCESS (KERN_INVALID_ADDRESS at 0x0000000000000018)

Mac
EXC_BAD_ACCESS

Thread 0x00000103 “Main Thread” [Stack Base: 0x00000000ba27e000 Used Space: 24600/67104768 bytes]
0 0x00007FF81662649D “libobjc.A.dylib” objc_msgSend + 29
1 0x00007FF8192797E2 “com.apple.security” SecCertificateCopyValues + 31
2 0x00000001060413D6 “com.blizzard.diablo3”
3 0x0000000106041C3D “com.blizzard.diablo3”
4 0x000000010600CCE9 “com.blizzard.diablo3”
5 0x0000000105FEFED6 “com.blizzard.diablo3”
6 0x0000000105FEED02 “com.blizzard.diablo3”
7 0x0000000105FEE9D7 “com.blizzard.diablo3”
8 0x0000000105FEEBB7 “com.blizzard.diablo3”
9 0x000000010600F4DD “com.blizzard.diablo3”
10 0x0000000105F26A7C “com.blizzard.diablo3”
11 0x0000000105F26994 “com.blizzard.diablo3”
12 0x0000000105FF54AE “com.blizzard.diablo3”
13 0x0000000106019A25 “com.blizzard.diablo3”
14 0x00000001060B5ACC “com.blizzard.diablo3”
15 0x00000001060D47AE “com.blizzard.diablo3”
16 0x00000001066242A5 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2006085
17 0x00000001066E8509 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2809513
18 0x000000010669C415 “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 2497973
19 0x0000000106DE95BE “com.blizzard.diablo3” operator delete[](void*, std::nothrow_t const&) + 10153822
20 0x0000000105C8BE3C “com.blizzard.diablo3”
21 0x0000000105DDAEAD “com.blizzard.diablo3”
22 0x00007FF817960766 “com.apple.Foundation” __NSFireTimer + 67
23 0x00007FF816AB0358 “com.apple.CoreFoundation” CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
24 0x00007FF816AAFED3 “com.apple.CoreFoundation” __CFRunLoopDoTimer + 807
25 0x00007FF816AAFAF9 “com.apple.CoreFoundation” __CFRunLoopDoTimers + 285
26 0x00007FF816A95E39 “com.apple.CoreFoundation” __CFRunLoopRun + 2206
27 0x00007FF816A94F31 “com.apple.CoreFoundation” CFRunLoopRunSpecific + 560
28 0x00007FF820510DAD “com.apple.HIToolbox” RunCurrentEventLoopInMode + 292
29 0x00007FF820510BBE “com.apple.HIToolbox” ReceiveNextEventCommon + 657
30 0x00007FF820510918 “com.apple.HIToolbox” _BlockUntilNextEventMatchingListInModeWithFilter + 64
31 0x00007FF819B295D0 “com.apple.AppKit” _DPSNextEvent + 858

InExorabilis-1160 · July 6, 2023, 1:20am

Same issue here. On a Mac. Working just fine yesterday. Today, Battle.net downloaded a D3 update and it is now crashing while trying to establish connection.

AntMaN-1614 · July 6, 2023, 1:31am

Heroes of the storm is also having issues on Mac very similar to this one. I think Blizzard might have server issues.

Pastaman-1758 · July 6, 2023, 2:36am

Same here. It worked at some point yesterday. Today is just hangs on the server connection and Boop gone.
OSX 12.5.1 Haven’t done an update in a while

DefNawe-1522 · July 6, 2023, 2:41am

Can you back out whatever you changed so that we can play while you figure out what went wrong?

ArtVandelay-1952 · July 6, 2023, 4:22am

Pretty sure it’s a server-side change. My HOTS was last updated in October 2022 and it started crashing on an M1 Mac (like apparently every other Mac using (Apple Silicon and Intel) HOTS player’s games.

Antioch-1216 · July 6, 2023, 7:47am

Same here. Running Mac OS 12.6.3 on a Macbook Pro m1. Worked fine last night. Doesn’t work today. HELP US.

Emp-21930 · July 6, 2023, 8:00am

This doesn’t have to do with the Mac OS. I tried with Mojave, Monterrey and Ventura on 3 different machines. Always the same, it freezes at Establishing connection screen after Start game. So probably we are talking about many many people trying to play D3 on Macs, they cannot. Blizzard please escalate this, roll back whatever. It is happenning since yesterday. An install and uninstall won’t help.

Leodog-21515 · July 6, 2023, 8:58am

Same for me. I assumed it was because my OS was old - 12.6.

Adventurer-125455715 · July 6, 2023, 9:17am

Same here on 12.6.7 M1.