Character freezing in multiplayer greater rift

[Boubou-1741]

Hi:

There is currently an issue with some systems using Windows 10 Build 19041; see this topic :

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

After upgrading to Windows 10 2004, games freeze for a few seconds and then continue many times in the different scenes. During freeze time, the mouse pointer can move around normally. Checking the D3Debug.txt in the directory, the time of game freezing is matched to the time of the error of FMOD system. Is there any ‘official’ solution for this issue? The system information is following, OS: Windows 10 2004 / 32GB RAM GPU: Nvidia 1660Ti (Driver package 446.14) Sound: Nvidia HD Audio (the …

One way of verifying whether you have the same issue is to check your D3Debug.txt file (default path : C:\Program Files (x86)\Diablo III\x64) for occurrences of FMOD errors; typically, players are finding several lines that will contain “FMOD Error sound not ready in 200ms”.

If this is happening to you too, you should note that Blizzard has acknowledged that issue. The last post by Blizzard is dated 10 Sept :

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

It seems like people are having some hit or miss behavior based on the most recent Windows updates. We’re working on the issue with Microsoft, and we expect that it will be fixed in a future build, but we haven’t gotten absolute confirmation that one fixes it yet. Once we get a bit more consistent behavior, we can give you all further instructions, but for now if you read recent posts you’ll find that some people are getting some luck with a more recent update.

The only reliable way of bypassing this issue is replacing the fmodex64.dll file by another one (see details in the topic linked above); players have used the fmodex64.dll file from Starcraft II, from Heroes of the Storm, and elsewhere. A side-effect of this bypass is that Diablo III will lose its sound… all sounds.