Can't copy Characters

I made the level one monk then tried to copy and it says it’s having trouble retrieving the license error 358000 . what should i do

Also can’t copy. Error code: 395000. “There is a problem loading the game license.” Using Mac, OSX 10.13.6

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I get 395000 error and game licence not found error… i am on bought legit game etc… so no PTR copy atm

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Stickied thread in the PTR forum…

From General Discussion…

Thank you for posting your a where of the problem I was just about to post I’m having the same trouble!

Getting the same error as well.

I think the PTR just went down anyways so I assume a few bugs are being fixed.

Just tried again PTR Copy worked this time!