I played yesterday with no issues. Today I finished a game session and when I tried to Exit the game it froze up. After a few seconds I got the “not responding” error message. (See image below).
I’m playing on a PC, Win10 Pro 64-bit.
Edit: CPU = Intel I7 6700K
Same boat.
Win10 Pro 64-bit (1909 ver), i5-9600k/rtx 2060.
Normal D3 loads OK, PTR version hangs after showing D3:RoS logo.
Tried:
Same issue
iMac
macOS Catalina version 10.15.7
4.2GHz Quad-Core Intel Core i7
32gb ram
4gb Radeon Pro 575 4gb graphics
D3 plays great in non-PTR - hangs at PTR game loading screen
Hi, same problem here windows 10 rx 580 card, as soon as i start any rift, game just stuck on loading screen.
Same here. PTR freezes while loading. Reg game is fine.
I did get into PTR once and got a character to lvl 8 before it froze.
on MacBook Pro
PTR not working on Mac is a known issue, see blue post here
Anyone else having issues, be sure to list your GPU also.
It appears its issues with AMD GPUs though.
AMD Radeon Pro 5500M 4 GB on the 2019 Macbook Pro here.
Read the post directly above yours
I have the following problem. I can log in to PTR, but when I start, my screen freezes when the map is generated. I can’t do anything to his computer other than restart it.
I5-4690k
AMD RX 570 ITX 4gb 256bit
32gb RAM
Windows 10 PRO 64
I uninstalled and reinstalled the game. Nothing. I can’t play.
He walked for a few minutes at one point. I left the game and then I couldn’t go in to play anymore.
Windows 10 Pro 64, nvidia 1060 gtx.
Specifically, I tried to play the adventure mode and I didn’t succeed. I haven’t tried the campaign mode
I managed to enter the campaign but also in adventure mode, sometimes it leaves me sometimes it doesn’t let me start the game.
When I enter the game and want to go to another ACT (for example to take the CUBE), everything freezes when the map is generated and I have to restart the computer.
I can start up the game and create a game but after that anything I try to do like start a GR/switch ACT it hangs my game.
CTRL+ALT+Del then sign out then back is the only thing I can do.
Last night when I tried the PTR briefly it worked, well at least I could start GRs.
Win 10 pro/R5 1600x/RX 570 4gb/16gb ram.
This PTR is a hot mess inside a dumpster fire inside a train wreck.
I can’t create or join games due to the game freezing when trying to load in.
Win 10
I7-6700k
NVIDIA GTX 1070
32gb RAM
Second day, still not able to create a game, I hope we can test the PTR before it’s down ?
Would be nice to have some news from the dev team
Same. PTR game launch results in application freeze. PTR copy works, new character creation works. Non-PTR game launches fine. Have to force quit the application. macOS Mojave.
Same here. Last nite and tonite. Can’t get into game…it just freezes. Task mgr says game is not responding. PC Win10 Pro, I7 , nvidia geforce 940mx, 12GB Ram.
Same issue. Mac hardware but Win10 bootcamp
🤷 Same issue:
Non-PTR Realm: works totally fine; everything’s normal.
PTR Realm: Application starts fine, PTR character copy process works fine, game Freezes when attempting to join or create a game 
.
PTR Release Version:
Operating System:
Hardware
Graphics
Debugging
Opon failure, the last line of D3Debug.txt is ALWAYS:
[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 2
tail of D3Debug.txt
2020.10.02 23:20:08.917166442 >>* sSetPlayGameButtonText(): Setting PlayGameButton text to 'Start Game'
2020.10.02 23:20:08.917239816 >>* sRefreshButtons(): play game button updated.
2020.10.02 23:20:08.917320155 >>> Barbarian BnetParty::SetJoinPermissionPreviousToClose token=3 CLEAR new=OTHER(0) old=ASK_TO_JOIN(3) BnetParty::SetJoinPermission
2020.10.02 23:20:08.917368381 >>> Barbarian CreateGame::EnterGameBase::Complete code=0
2020.10.02 23:20:08.918094786 <<* UIBattlenet_Campaign_DisplayTooltip_PlayGameButton(): ePermission == '2'
2020.10.02 23:20:08.929751195 GameDisposeGames()
2020.10.02 23:20:08.929819124 ENDING GAME
2020.10.02 23:20:08.930476367 Disposing UI for World
2020.10.02 23:20:08.931659884 Client Disposed world.
2020.10.02 23:20:09.000255491 >>> Barbarian OnGameLeft
2020.10.02 23:20:09.036531895 Disposing UI root!
2020.10.02 23:20:09.191288655 STARTING NETWORK CLIENT GAME
2020.10.02 23:20:09.191393155 CGameGlobalsInit()
2020.10.02 23:20:09.191765555 CGameGlobals::Init()
2020.10.02 23:20:09.191889456 Disabling loading screen for 31, 0
2020.10.02 23:20:09.192112505 Enabling loading screen for 1, 1
2020.10.02 23:20:09.371634533 SNOPreload::InitializeForGame submit required SNOs in 179399us
2020.10.02 23:20:10.663248063 SNOPreload::InitializeForGame in 1471033us
2020.10.02 23:20:11.275942579 Setting depth texture, fmt = 32
2020.10.02 23:20:11.276751117 PostFXGfxInit() success
2020.10.02 23:20:11.276805568 SubObjectGfxInit() 1
2020.10.02 23:20:11.296154661 Connecting to 37.244.15.111:3724
2020.10.02 23:20:11.422830102 >>> Barbarian BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=CLOSED(1) new=ASK_TO_JOIN(3) reason=CREATING_GAME(0)
2020.10.02 23:20:11.546648279 -----------------------------------------------------------------
2020.10.02 23:20:11.546743087 Server Version Information:
2020.10.02 23:20:11.547049303 -----------------------------------------------------------------
2020.10.02 23:20:11.547097192 Server BuildVersion: 2.6.10.70608
2020.10.02 23:20:11.547136172 Server SNOPackHash: 0x53803857 (client hash = 0x53803857)
2020.10.02 23:20:11.547173342 Server ProtocolHash: 0x7249F49F (client hash = 0x7249F49F)
2020.10.02 23:20:11.547210421 -----------------------------------------------------------------
2020.10.02 23:20:12.923776762 >>> Barbarian GamesListener::_OnGameChannelJoined channelId=type: 1 host { label: 3012492850 epoch: 1601706012 } id: 380
2020.10.02 23:20:13.302794705 >>> Barbarian OnGamePlayerJoined gameAccount={ 318236917,D3,98 }
2020.10.02 23:20:13.646470898 Initializing client world X1_Westmarch_Hub...
2020.10.02 23:20:14.029840761 >>> Barbarian BnetParty::Games_GameSessionNowInProgressEvent::SetMemberAttribute_GameId game_id { mmGuid: 12435022261221934203 gsGuid: 6185654204273529730 gameId: 67799 }
2020.10.02 23:20:16.374923098 [Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 2