1: If you’re playing offline and experiencing this issue suddenly with all of your offline characters, it’s likely due to a corrupted file relating to the shared stash.
Be sure to back the file up somewhere before deleting it, just in case that isn’t the issue. If this is the issue, unfortunately the items in the shared stash would be lost.
2: If you’re only experiencing the issue with one offline character and other offline characters work fine, then the files for that character are corrupted. The only way to fix the issue is if you have a recent backup of the character files.