Or their resumes… 
This didn’t age well… All my characters are still “in game” now and I can’t join new games. Can’t delete them or join games with new characters.
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This is exactly right. Funny how most jobs dont give this kind of leniency. Im a mechanic for f-18. Imagine i was expected to have a job finished and instead of completing it i mess it up and then i dont even have an answer and wont respond to my boss at all. Thanks for the 19 hours of silence blizz. For launches yal need to have a day and night shift for the week following a launch. Thats common sense. But no.
They have been pretty quiet today…
I don’t know if they have even looked at the forums as their isn’t a single response to ANYONE
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Yep. Act like they’re busting their butts and we should be impressed when they fix it. You dont get to cut my leg off and then patch me up and expecting a thank you.
Yeah, but here’s the problem. Working on a vehicle and working on a world wide network/server infrastructure are two different beasts.
There are a lot more people than they expected trying to play the game, very likely due to a much larger than expected volume of zero-day orders.
had an alpha and a beta. Even singleplayer is broken. Funny how these companies always get a pass. You get new androids and iphones every year and they seem to launch with very very minimal issues. Im over the excuses.
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Don’t worry, once the problems are solved, everyone will be happily hackity slashing away at demons… The launch issues will be ancient history in no time.
Server/Network capacity scaling is a fairly well-understood problem in this day and age.
Blizz knew exactly how many copies sold. They knew how much bandwidth each game instance requires (even in worst case).
Multiplying number of copies by how much resources the game requires leads you to the point where you can properly provision network and server resources to within an acceptable margin of error.
This was clearly NOT done with D2R.
There are many businesses out there that will provide server resources on a dynamic, on-demand basis. It isn’t hard to surge these kinds of support. Obviously, Blizz did not.
Which leads to the obvious question of “Why not?”
I hope so TDJ. Trying to stay positive but I can see this lasting at least mid next week.
Which is sad actually. We will just “forget” and it’ll always happen again and again. Why? Because they know it doesn’t actually negatively affect them. Do it again. They will always buy it. Sad their work ethic.
Paid actor, there’s no way this is a real person. If you were this incompetent at your job you’d be fired. This is a billion dollar company in the video game industry and they can’t figure out how to get it to work? yea right.
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True they knew the number of preorders. They also knew the number of open beta participants.
You copied the part where I stated “very likely due to a much larger than expected volume of zero-day orders.”… Do you fully understand what that means? Do you understand that they can’t snap their fingers to magically fix that problem?
They are likely setting up new infrastructure as we speak.
Of course I know what that means. I also know that Blizz has business analysts who plan and project sales well in advance. To a certain degree of error, they will scale support infrastructure budgets based on those sales projections. The basic question remains: who screwed up more - the people who were supposed to prepare the O&M team on what resources they might need, or the O&M team who didn’t adequately prepare.
There’s definitely a fault here - the only question is whom, even if there’s probably error on both parties.
I also know that you are only speculating on first day sales being the issue. AFAIK, Blizz has released NO sales figures, and Rod’s tweet yesterday about heavy demand can also be construed as quite self-serving.
Surge services can be provisioned quite quickly. If Blizz had planned properly, they would have had substantial amounts on call. It wouldn’t take 2 days to procure them.
Face it - someone within Blizz screwed up, and royally. No amount of sugar coating and misdirection can hide this.
“We’ve had tons of players online, which is great but has been a challenge for servers surpassing our testing. We know many players are still affected, so we’re actively adding capacity and will keep on this until it’s in a better place. This may involve more restarts as well.” - Rod Fergusson via Twitter.
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Delightfully imprecise, and completely self-serving.
Don’t get me wrong, I’m a huge Rod Fergusson fan, but really, what else would you expect him to say at this point?
BTW - I predicted this launch state long ago - when they didn’t include Necros with 40 summons in the testing.
The issue is not as simple as X copies = Y amount of servers.
There can be network issues, database issues, etc.
Having a ballpark estimate cannot effectively predict the results of having millions of concurrent transactions between client and servers. You can’t really stress test anything until you actually start getting millions of people PLAYING. Different actions in game create different transactions, different server load, different database updates. Figuring out the root cause is also not an easy thing to do with this amount of scale
If you never stop looking for blood, you will find it.
Nice sarcasm. If, by chance, you’re serious, then I only hope you have some good soap to wash the taste of butt crack out of your mouth when you’re done.