PS5 Shared Stash Deleted

bump still happening

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I got the same issue on PS4. Barbar Act 2 Offline. All my legendary stuff has gone and a lot of jewels and potions.

same bug. Im freaking p*ssed. In act 2, put 2 10k items I planned to keep til act 3 to see how much they are really worth, just gone. also potions and runes. :confused: I kinda feel like giving up and just downloading the original on my computer and playing that. On ps5 currently. One character. offline. assassin.

are they going to fix this? how was this not caught in debugging? did they even debug this game before launch???

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It happened to me and I had only ever created 1 character.

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Im in act 5 and it is still happening
I think after my first play through im done with this game
This is the response I got from support
Lorrothir
Hey there,

Tech Specialist Lorrothir at your service. Thank you for reaching out to us. I know it’s not easy to have items go missing while trying to share them between characters. I’ll do my best to help go over the situation.

So far this is the first report I’ve seen of the issue. I went ahead and created a tracking internally so that if any other similar reports come up they can be handled appropriately, and so that if there does turn out to be some sort of game bug then our developers have the info they need to investigate and resolve the issue.

Please bare in mind that any resolution from Dev would be an update to the game and it would most likely not restore any lost items. Hopefully the problem was just a one-off but if it continues to happen please dont’ hesitate to reopen the request.

I hope this info helps! If there’s anything else you might need just let us know! Thanks for playing and enjoy the games!

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this is bullsh*t. Howd you actually get in touch with them? I cant find any way to actually contact them directly.

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Same here ps5 1player offline. Save and exit all that chit. Wtf man

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you need to log a ticket I logged mine under mobile because they do not have a console section

I lost my items 3 times, that’s so annoying… Did they even plan fix or patch in nearest future? It makes no sense of playing in this state.

Same issue here, PS5 user, only one offline char. Please fix this soon!

Any update on this? No reason to play and wondering how many people it’s happening to.

No, the stash disappearing is a different bug. What you are thinking of is characters disappearing. But the shared stash being wiped happens no matter what. I have only ONE character, it is an offline Paladin and I can’t put anything in the shared stash because it disappears. I have never made any other character either online or offline yet.

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Same problem, recurring, tested it in multiple shared stash tabs. PS5 - only 1 offline character, Amazon level 18 Act 2.

Happened to me multiple times in offline single player. I really hope this data loss issue gets prioritized in the next patch.

Here’s what support sent me on the offline stash issue (it’s pathetic):

Hey there, thank you for contacting Blizzard! I’m Game Master Idrysarine and I’ll be helping you out today. :slight_smile:

First, thank you for your patience at this time. As you can imagine, we’ve had a lot of people reaching out to us for this newly released game, and we’ve been doing what we can to get back to people as soon as possible.

Our Diablo II Resurrected team are closely monitoring a number of issues, some of which you can find on the forum post over here: Diablo II: Resurrected - 9.24 Update

In the case of bugs, the best place to report these (especially for console!) is the Bug Report forums here: Bug Report - Diablo 2 Resurrected Forums

Customer Support does not have any access to console accounts, as these are specific to the platform you play on. However, the more details you can provide to our dev team on what you’ve experiencd, the sooner they can get this addressed. This is one issue they’ve been making changes to address, so if you still have no stash access, let them know here ASAP.

We really do appreciate your patience and I hope this gets fixed very soon for you. Thanks for reaching out to us, and I wish you a fun and safe weekend ahead!

All the best,
–Game Master Idrysarine

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And here’s what I sent back:

Was hoping for more than a canned response on this.

  1. Console customers cannot post in the bug reports forum you posted. We are told we must own the game, which we do.

  2. As for the console bug report forum, if you’d looked you would see that this has been reported by many and has not even been acknowledged by Blizzard.

  3. All details have been reported, including an additional dup bug in personal offline stash.

  4. your monitoring post doesn’t address the issue at hand on console at all.

Please get someone to review the reports, at least acknowledge the issue, commit to resolving it, and stop treating your console customers as second class citizens. Doing the above will go a long way toward earning some good will from your paying console customer base.

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Still happening. This is effing ridiculous. Are they seriously just not going to fix this?

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Seriously Screwed, this is not tolerable
I’m just accepting having one stash tab like the original but bugs like this and this one specifically need to be addressed. This is the only bug tho that I have seen so far (The rest of the game is flawless) luckily seriously Blizzard Why!?

Just found out that Blizzard do not fully support the console version of this game and the developers do not read the console forums so good luck with hoping things will get sorted.
At least now I know I will not buy DIABLO IV.