Partial refund for lost time, items, characters?

[Gulgir-2215]

For your lost character you might want to reply to the following topic:

Offline character is gone

It would be greatly appreciated if you are your team would fix this game and make it playable, but that will be very unlikely

and follow the suggested steps:

@filthierich

We’d like to look into this further! To dig into this more we wanted to ask if you can help us look into a player log. To do so, please follow the instructions below:

• Open D2R Launcher
• Click the gear > Show in Explorer> Click through your D2R Folder
• Copy and paste Blz-log txt file into a https://pastebin.com/ link for us to review