This morning when I logged into the game, I noticed that my main toon went from Level 54 all the way down to level 13. My shared stash was still there and another toon I created was right where he was supposed to be. The GM I talked to effectively told me, “Whoops. Our bad, nothing we can do about it. Sorry.” He also said I should post here in the bug-report forum. So I figured WTH, I just had all my progress flushed away, may as well post on the forums since it can’t make things any worse.
Since I have the same problem: How the heck did you talk to a GM?
Went to the support site and tried filling out a support ticket. After a few minutes of struggling to categorize the issue, I saw that there was an option for a live chat with a GM that had almost no wait time.
Yeah, having the same issue (of course that my highest level character got rolled back, but everyone else is “fine”); and their support system is the least helpful humanly imaginable.
It’s exasperating.
Sorry for your losses… I also lost a ton of items cause of some bug. Asked blizz and they told me what is gone is gone. Here is what they said.