You know what is childish?
Having an entire department that is supposed to support customers, that just stamp their feet and say NO, FINAL DECISION when you try to discuss a refund on a product that is legally due a refund.
It’s also childish to then say if you ask again, I’ll take all my toys I let you play with away from you forever.
BLIZZARD is being childish my friend, not me.
Crimp,
See that makes sense, I guess my credit union is different where I can use them to investigate a charge that may not be fraudulent in nature, but the organization that I purchased from isn’t delivering as promised (kinda like if I used my car to pay a mechanic and he/she never completed the work). I would think this course of action would work because not only am I not technically saying it was a fraudulent charge, only that the delivered product was nowhere what was promised and as referenced by the OP, the company is refusing to rectify the situation.
Their Terms of Use that you agree to when you create the account. It states that when you created the account that you agree to them and it says that all sales are considered final once an digital product is purchased.
Most consumer laws do not apply to what is going on with the game as the game does work outside of the queues and it does play as it is advertised.
Sometimes they do have to say no to people. That is just how business work sometimes. The whole thing “The customer is always right” is not always the case. If you feel that they legally need to refund you, you are welcome to hire a lawyer and take them to court and fight that case, but I can promise you, it will be a waste of your and your lawyers time.
LOL, the agreement I “agreed” with, back in the early 2000’s (over 20 years ago)?
HAHAHA, yeah, that seems fair.
The agreement that would NEVER hold up in court.
The agreement Blizzard wants to think is law, because the company’s ego has risen so far out of control, they actually think they are some form of government.
LAUGHABLE.
I get that, but you also gotta look at it on the side of Blizzard as well. They aren’t going to enjoy seeing people buy the product and then use the product and then come back forcing a refund while their Terms of Use does state that all sales are final and so bypassing that by forcing a refund, you are kind of breaching that agreement you made with Blizzard and so they may have to take that step to prevent charges if someone choses to ignore and breach that agreement.
NEVER said I was going to court mate, I was rebutting your statement about childishness.
Don’t try to cheat by changing the argument when you lack any further back up to that argument.
I only said they were the ones being childish.
Yes, court would be futile, it is Blizzard’s ONLY real defense here, the fact that it would cost more to file the paperwork than anyone would get back.
THAT is why no one is suing, NOT because Blizzard is in the right.
Then maybe you should request to delete your account if you don’t agree with their terms and yes, I am sure that regardless of how long ago you agreed to it, it would hold up in court because they do have legal team that updates it to keep up with the current times.
More than likely, if someone really went to court with Blizzard over something like this. They would settle and be like “here is your money back” because why waste that time and money in going court over 40 bucks.
Yup, and see now you have hit on my point of extortion.
D2R is NOT the only game on my account.
I cancel said account and I lose access to EVERYTHING.
Thanks for proving my point though, Blizzard unfairly backs customers into a corner of submission, and then holds your account hostage if you don’t back down.
Yup, seems fair.
Right because that would mean you wish to remove all your information off the account which results in losing the account and all the games within it which requires a Battle.net account to gain access to that content.
I wouldn’t say they unfairly back you into the corner. When you create the account, you have that right to say no, but if you don’t agree to their terms, then you don’t get to use their products. That makes perfect sense to me.
No, the one that you agreed to when you made this current Battlenet account and that you click “agree” to every time they update it or you can’t play the Blizzard Bnet games.
I don’t think they are refusing. They were pretty open and detailed about what the issues with the Global Database are, why the servers were going belly up totally, and what they are doing right now for stability. They are working on the Database fixes code wise. In the mean time we have a terrible queue and game creation limits. Those suck. But legally their butts are covered in that they are certainly trying to fix it and can prove that they are taking said measures to stabilize and improve the online situation.
The agreement clearly states that it does not over rule any laws. Blizzard, like every other private company that provides a service, has terms you agree to. Same with your Gym, cell phone contract, etc. They don’t want to be the Government. They just want to have the say in how they run their own business, within the existing laws. The customer is not always right.
If you disagree you can either not do business with them or hire a lawyer.
It’s also so if let’s say there is a legal dispute, Blizzard does have documentation of the agreement that the person made that they understand and acknowledge what is in the Terms of Sale, Terms of Use, the EULA, and etc. It’s more a cover their butt kind of thing in case someone thinks they may try to pull a fast one in court over something being done in their games.
Wow, double teamed by the 2 biggest shills on the forum, I’m truly honored and touched.
So good Blizzard has you guys here to explain to everyone how their stupid EULA (that don’t stand up in any court, and no one cares about other than Blizzard) works.
What you 2 geniuses fail to understand is, I UNDERSTAND how EULA’s work. I understand also though, that they don’t mean piss all when it comes to consumer law.
It doesn’t matter what it said when I clicked accept, it doesn’t matter what is says now.
The product does not work as advertised.
That really is the end of the story, regardless of how much you two bozos love Blizzard and their anti-consumer internal policies.
It is just lovely how that occurs again and again in this forum. Some of us see what is going on… and it does not sit well!
I’d say file a complaint with BBB and the like. Cant post links, but I can post what to search. I usually get a response when filing this way.
Consumer Protection is a good one as well.
Blizzard doesn’t give a damn about people anymore. They have a god complex and are apathetic people. It’s not like how it was in the old days where they would regularly talk to people on the official forums and even in the online chat lobbies.
They went from “what can we do for you and how can we make the game better” to “we know whats best for you”
Imagine having polls on issues like the old days? That would make too much sense.
Why can’t you play? If it is because something Blizzard did, that might make sense. But if it is when you can play, that is not something they control. Most games are running 24/7, with some time (not much overall) used for maintenance, upgrades, etc.
U know its your own choice if u want to buy their product or not. Thats not abuse.
Why would they refund? Read the ToS. If u dont agree dont pay.
Why would they care about salty old ppl?xD there is reason for them to put u on some kind of pedestal.
FYI
This thread was necroed after a 2 year hiatus.