20 years I’ve been abused by Blizzard and kept on buying their crap.
Now, I have enough of shoddy services and a game that I CANNOT PLAY in the available window of time I have (in my real life) to play it.
I DO NOT WANT A REFUND. I WANT TO PLAY THE GAME, AND I CANNOT.
I have offered MANY alternate compromises and solutions, but unfortunately for me, EVERY ticket, after waiting 24+ hours for a response, was answered by a person that DID NOT READ MY TICKET(S), or the ticket history.
So EVERY response was just a blanket NO, without ever considering my point of view at all.
The last several, they literally threatened me.
I have had my battle.net account banned for 72 hours,
and now they threatened to permanently ban my battle.net account if I so much as ask about a refund again. Did I fall back in time to the roaring 20’s? Is Blizzard now run by Al Capone? Is this a mafia racket, protection extortion included?
Now I cannot even argue a point with CS under threat of being blocked from all content I have bought for over 20 years?
I have made SIX requests to be put in contact with someone above the CS department in order to make a complaint about their conduct. The FIFTH request to make a formal complaint is when they threatened to permanently ban my battle.net account. The SIXTH request I made yesterday, and I have received no reply at all (but then the others were ignored as well).
Blizzard, you really know how to make a 20+ year loyal customer hate you. A really good start in the direction of repairing your utterly crap public image, would be to fire all the useless POS in the CS department.
I wish I could threaten more than just one customer never buying anything from you again, because it is VERY CLEAR, Blizzard couldn’t care any less about one single customer.
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Go to your CC company or whoever you used to pay for this and file a charge dispute regarding THIS specific game. I wouldn’t mention anything regarding a compromised account, just that this product, that you purchased, is unusable and a fraction of what the developer promised.
THEY ARENT GOING TO CARE. And IF they get the game working correctly, it could be…months. You may not want a refund, but it sounds like you need one and to take a step back, blizz isnt worth the anxiety or anger they certainly must be putting on you.
Blizz is full of glass cannons, they will unload and unload then fall apart once they get called out (just like many generations in 2021)…just take your money and move on. It is the only thing people like this understand.
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They will ignore it too, sorry! There’s day of guys asking and complaint with no anwser here.
That is the greatest power they hold though.
If I charge back the payment, even just for D2R, I then get my battle.net account banned, and I lose everything I have bought in the past 20 years.
I mean… what do you think CS can do?
The first problem is that you are trying to get in touch with someone above CS which is basically no one that talks directly to the players. If you talk directly with the Dev, what do you expect them to really do for you exactly that they can’t do for others?
Also, the reason they they gave you the notification of actions is most likely because they already told you the answer they can provide. If you choose to ignore their answers when the answer is still the same, you are violating the GM Harassment policy they have.
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BUT, the fact is, I can tell by their responses, they haven’t read my tickets.
I wait 24+ hours, get a response from someone different every time, and it is blatantly obvious they didn’t read the ticket, and they don’t even know WHY I am requesting a refund.
I think I am at least owed a reasonable person understanding why I want a refund before they blindly tell me no. I have yet to get this kind of “support” from customer support.
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Well you just stated in your first post that you didn’t want a refund. Did you ask for a refund? If so, did they say they can’t? If so, what was their reason? Most of the people who been asking for a refund on the forums that stated why they were denied was because of how much time was played. So chances are, that is the reason for why they denied your refund request.
I am sure they understand why you want a refund if you asked for it and they said they couldn’t provide it or else they would have just said other stuff not related to providing a refund or not.
You may be sure, but you are wrong.
They have ZERO clue why I want a refund.
You are correct though, initially, the reason for denying a refund was play time. But that is the issue. YES, I played the crap out of this when I could (the first couple of weeks from launch). My issue isn’t that I have NEVER played D2R, my issue is that I can’t play it NOW, and haven’t been able to for almost 3 weeks straight. First it was the 10 days in a row the servers were down, right on top of my available play time. Now their, “fix,” literally keeps me out in the exact same time frame.
I see their point that I used the product already. But they don’t see my point that I can NO LONGER USE IT, AT ALL, and I haven’t been for 3 weeks.
You buy a car, it breaks down 1 month off the lot. You don’t get refused a refund that early because you drove the car for a little bit before it broke down.
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Considering that they read the forums just like you and I are doing, I am sure they know the reason why.
Again, I am sure they do see your point, but the problem is, they can’t control that.
A car and playing a online video game are 2 big different things. A car you can spend like 30+ grand on a car. You spend like 40 bucks for this game. Regardless of how much you spend, I do get where you are coming from here, but the point is, if they said no because of how much time you played, then that is their answer. If you ask again and the answer is still the same, then that means that the answer is not going to change. If you pursue them further after they said no, then that means, you are disregarding their answer to your request regardless if they understand your reason for the refund request and that comes down to GM harassment which is why you were given the warning.
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I doubt its what you want to hear, but walk away. Take a break.
If you do not want a refund and are not willing to make the ultimate stand of charge back and losing it all to show the force of your conviction then all you have left is realizing you got scammed and moving on.
Venting here is fine, and I understand what its like getting canned responses from customer service but seriously what else can you do?
I personally am not even trying to play especially during the weekends. I am playing some Grim Dawn instead with a friend. Return yourself to a happy place, I feel like you are wasting precious time and energy fighting a battle you cannot win.
Just my opinion <3
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It is understandable to be upset over what is going on right now. People want to play the game they paid for and love to play. I am sure the Devs get that and I am sure they did what they did with the queue times for good reason.
People want to vent their frustrations and going to CS is the really the only place that people can really go to and talk to someone at Blizzard and get a response, but when they get the response they don’t want to hear, they get more and more upset because when they see a response from CS saying no to a refund, they can sometimes see it as the Devs are saying no to refunds and that upsets people further.
Never do this unless you want your bnet account banned.
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At the end of the day, really all I want is to be treated fairly by a company I supported for over 20 years.
I have other issues going on with Blizzard too, and I was multitasking through these tickets.
Here is a great example of how well they, “read and understand,” my tickets.
The other issue I mentioned to them, is my WoW experience, it ended due to a bad glitch during the xpac launch in 2018. I told them it might go a long way to mending fences with me, if someone could at least look into my original WoW account (it has never been recovered).
I made that request FOUR times through tickets back and forth. THREE times they asked for details of what happened in 2018, I had already FULLY explained the situation in detail FOUR times.
One of those times, one of the GMs I guess thought they were fixing my issue, so do you know what they did? Despite telling them FOUR times my original account’s name, and telling them the credentials on that account should match the credentials on the alternate account they HAD successfully recovered in the past, they added a new starter account with the name of my original account. Not even close to what I had asked about, creating a brand new alt account with the same name is NOT the same as recovering my old account, and it is completely useless to me. But see, they didn’t read my tickets, not once, and I had very clearly described my original account and wanting it recovered FOUR TIMES.
This is really the source of all my frustration. Blizzard gives us ONE option as far as communication, yet the CS department are so busy, it takes 24+ hours for any response, and then that response is from someone who didn’t have the time to even read your ticket. So you go back and forth every 48 hours, a new person every time, and every time they don’t know what you talked about before. AND THIS IS OUR ONLY OPTION.
So, when things go bad, there is literally no option other than the nuclear, and severing all ties with Blizzard and all the content on your account.
It’s just truly maddening.
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It’s because they don’t want you as a customer.
Trust me, they will be glad when you are gone as that means less staff needed for customer services work.
You aren’t that special lol, so don’t think yelling even louder is going to make a difference.
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Blizzard Customer Service will literally say stuff like “Any further requests on this topic will not be reviewed.” to their longest most loyal customers.
The best place to criticize them is on Reddit, not here where everything you say is deleted or censored, or your account silenced over something very minor. Since they don’t care about customers you’ve got to hit them where it HURTS, their WALLETS, talk to the news, expose them to the shareholders. When you’re here they own you and your "content"
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Absolutely can confirm this. It is really pathetic what goes on, but i’ll leave that , at that.
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lol if only u knew how blizz really felt about u… while working on the WoW south park episode the creators matt and trey were told by blizzard how much losers we are for playing wow… yes trey and matt played wow at the time… heard the quote from them last night… they pitched the idea where the man who had no life was so good at WoW… and blizzard literally says " haha yeah those people who play our game all day really are losers huh" so whos lieing blizzard is it the CREATORS of south park… or did u really say that blizz?
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My question is why. Where do they stand by banning MY account if I file a dispute with my CC since they will not fulfill their end of this transaction. It’s an interesting position to be in.
I hope the OPO takes a step back and as a community blizz starts not receiving our funds.
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check out at 1:15 if u wanna hear blizzard call u a loser
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Played WoW from the beginning, and no longer play it due directly to the poor customer support now. I know exactly how Blizzard feels about me, it is a big part of why I’m so pissed off.
There is ZERO respect for the community (now, there USED TO BE, but that was so long ago now).
The CS department has so many policies on US and how WE deal with them, they literally can find a policy to ban you for just sending in a CS ticket, let alone what you say.
Why does a company need so many rules for THE PLAYERS conduct toward CS?
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