You don’t own your Battlenet account so it allows them to do what they want. We don’t own our games either. We basically get a license to access them as long as we don’t break any rules.
This is how most modern software works. VERY consumer unfriendly. I hate it.
Yup, I’m well aware of the Sword of Truth and all it entails hehe 
Really wish Blizzard could realise we all feel the same way about them 
Do a chargeback tbh. Let them ban your account and be done with the company. It’s obvious they don’t care about their customers.
This has been the case for over 2 decades. I’m actually really not fond of it either, but especially with companies like Blizzard that take it way too far.
They literally extort the community into submission under threat of losing their account.
It’s so wrong, but I guess the excuse is the usual, “everyone does it.”
They don’t. You asked for a refund for D2R. You were told no, that you played the game for too long. Pretty common stance for most companies. Steam has a 2 hour limit for example and after that you can’t refund it.
You did not send in a single ticket though, you sent in lots of tickets on the same issue that they already answered.
If you keep asking over and over and over and over and over, then yes, they will tell you to stop asking the same question. You were told no, you are not eligible for a refund. Asking 20 times does not change that.
If you have a different issue, they will be happy to help you.
This is the your first opinion that I totally agree. I don’t agree with that, because I think what we pay/buy is ours, but it’s the truth.
technically I didn’t spam tickets though. I made EVERY attempt to have a conversation, within the same ticket, until I ran out of responses and had to make new ones.
The main point is, I kept responding trying to have a conversation because every 24 hours I’d get a response that had NOTHING to do with what I had said, because every time it was a different agent and they DID NOT READ THE HISTORY or even the current TICKET.
The thing about rules isn’t specific to asking for refund. If you use the “F” word, you are toxic and can get banned.
If you ask too many times or the wrong way, BAN.
There are SO MANY rules for conduct in the interactions policy, it’s ridiculous, and a company with integrity and good business ethics WOULDN’T NEED ALL THOSE RULES for the PLAYERS.
As far as I understand it’s considered as fraud.
Kindergarten has more rules than putting in a ticket. Although, now that I think about it, some are pretty similar.
Ticket rules (that I just made up based on what little I know of them):
If you have a different issue, put in a different ticket for it. Don’t mix issues in tickets or you confuse people. You don’t technically HAVE to do this, but it is really helpful.
Apparently they do need a couple simple rules because people can’t be polite and can’t take “no” for an answer.
To be honest releasing a unfinished game while 10’s of thousands of people + are unable to play the full experience due to crashes, ques and “unable to communicate” errors in place of a soft wall to control unstable servers “While charging them $40 dollars” for a game that they are allowed to lease, is fraud. But … I rest my case
This… this right here is exactly why I hate companies who are SJW and controlling. We aren’t kindergartners who need to be scolded and told to except the outcome and be good little boys and girls and accept the unprofessional practices of corporate level companies.
This is why cash smashing them in the wallet is what makes it happen.
If you played WoW from Warlords to current then you know how it goes with any Blizzard related item. Release now, fix later.
Beta isn’t beta, it’s used as a tool to promote the game in order to boost sales.
The game in it’s current state, that isn’t the official release of the game. That’s just beta.
Correct. That is how a customer is supposed to deal with it when they don’t like a product. You stop buying from that company.
I don’t think it is some sort of social justice crap though to expect people not to abuse support staff and to realize that an answer has been given. Nobody said you have to like an answer, but stop beating up the CS folks. Take it up with your wallet or a lawyer at that point.
Basic human decency says not to go around cussing people out, threatening people, etc. This is not new and not some sort of “progressive” thing. It is standard manners and social behavior. We all learned that long ago, and I am old.
Seems more like pre-alpha but yeah.
Yeah, I’d say about so really. Specially during the first few days of launch.
Well, I wonder how a BBB complaint would go over regarding the “fruad” of selling individuals on a completed, ready to roll out game, to where it is now. It’s gotta get investigated and Blizz would be forced to at least respond (though I am sure it’ll still be a crap response). Luckily im not invested into my bnet acocunt like some people are, Steam has most of my money for PC gaming.
The good news from what I am seeing is that Blizz is hopefully going to feel it with D4…though I have my suspicion many people will just swallow the pill.
The gaming industry needs a lemon law, much like cars have.
See, I would take NO for an answer if THEY READ MY #$^&ing TICKET.
If they showed even the slightest hint of acknowledgement for WHY I want a refund, I would accept the NO.
But see, it is OBVIOUS from what they say in their responses that they DON’T KNOW THE WHY.
Isn’t knowing the player’s issue the FIRST step in deciding if a refund is appropriate? At ANY company other than Blizzard, it is.
They wouldn’t ban your account if you disputed the charge with your CC. The worst that will happen as that the game would be locked and you cannot play the game till you pay for it again, but if you chose to dispute a charge, it can leave a negative mark on the account that could result in not being able to make purchase on the account. Disputing charges with the CC is designed to dispute unauthorized charges like fraudulent charges. You disputing that charge is telling your bank that the charge is fraudulent which the bank tells Blizzard it is unauthorized and fraudulent and when they see this multiple disputes like that instead of going directly to them to refund it, Blizzard has that right to lock and prevent the account from making anymore purchases to prevent that from happening anymore on that account.
No sweetie, not buying again is NOT the only way to deal. Consumer laws EVERYWHERE say that if the product is broken, you refund that product, if it doesn’t work AS ADVERTISED.
This product doesn’t come even remotely close to working as Blizzard themselves advertised.
PERIOD.
Then when I request my money back, for the product that doesn’t work as advertised, they have some petty rule about their decisions being final? Who the $^&# died and made Blizzard CS the authority on consumer law, with FINAL SAY on a refund request?
Yet there are times that people who continue to act childish need to be reminded which is why they do it.