Hello, an unpleasant situation happened to me, it’s probably a bug because in the old diablo it never happened, so I was in act I on the level of hell with my paladin, I died in the catacombs several times and decided to leave the game to get my body and equipment back, what was my disappointment when on the ground was my body WITHOUT EQUIPMENT, the situation took place around 00:00-01:00 GMT+2 today, is it possible to reverse the progress on my account, e.g. an hour back to fix it?
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they wont.
Yeah… I had a very similar situation where I lost all of my stuff… Cause of some issue/bug on their end… I spent days contacting support first for a refund then restoration of items… Here is what they told me…
Sorry for your loss… I myself am waiting for ladder S1 and hoping these issues are fixed.