The system booted me and when I tried to reconnect it wiped my characters.
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I have made the same Sorc 4 times. I have completed a1-2 several times but can’t seem to keep a character into act 3. I refuse to keep playing until this is fixed. I lost a pair of set items with the character.
Hopefully your char comes back. However if they are gone gone then little to no chance of them being recovered from the sounds of it. This is what blizzard told me.