Please restore my character.
My character has just gone missing, last time played was 4 days ago. Necromancer with level in the early 60s.
The one I played the most is missing.
Character ID is “Boss” I need it back, I don’t think I’ll ever play if it doesn’t come back…
Most characters that are missing were accidentally deleted by the player. Unfortunately, there is no way to recover a character on your own or via Customer Support.
Nicole. At this point you’re posting this on everybody who is reporting a character straight up missing from their list, and also assuming it was deleted.
There are likely others like myself who’s characters quite literally don’t exist for no other reason than blizzard failed to store it properly.
How about we wait for blizz to step in to one of the DOZENS of reports to see what they are going to do moving forward.
A friend of mine got his character deleted just after a crash. When he logged in after the crash, the character was already missing, so it’s not possible that he accidentally clicked the delete button.
Just had my ticket marked as resolved - they couldn’t figure out why or how it happened, and still won’t do anything to remedy it. It’s likely anybody else with a similar issue will have a similar response: youre SoL.
Definitely the nail in the blizzard coffin for me.
Because the staff has already commented on this several times and provided the link to the above support document. I’m not making up things or spreading misery for fun. From the ticket responses I’ve seen other people post, the only thing they can tell you is if you manually deleted it, but they still can’t restore it.
Sometimes characters that go missing during a disconnect will reappear. It’s not great, I agree.
I mean I get why that’s your message. But this is one of the MANY reasons Blizzard is tanking. They simply do not care about their player base.
Now I’m having to fight for a refund - they’re refusing because of the time played. The same time played that they are responsible for deleting, and the same time played they are refusing to remedy.
Chargebacks are easy, and at this point I don’t care if it locks my account. This will be the last experience I have with blizz.
i had my sorc that was a lvl 66 that poof when i was joining my friends game, it sent me back to the title menu and she was gone so i had grind another out with my clan
im missing my necro to T.T ,
I made a post in general: https://us.forums.blizzard.com/en/d2r/t/psa-to-anybody-looking-to-play-d2r/19567
Post there to help bump it and get these a**hole devs to acknowledge the issue
Token,
Posting in General Discussion is cool, but be aware that adding this note to threads is a bit spammy, even if you’re just trying to drum up support for the cause. It’s also not okay to mask profanity (yes, even masking is against the rules). It’s easier to get heard if you abide by the community guidelines, so I recommend that approach instead.
For any bug you encounter (character missing, etc.), post the steps to recreate it in #bug-report or #console-bug, depending on the platform. Developers are monitoring there (but do not respond unless they need more info), and there is also a team monitoring for general game feedback in #general-discussion. I have this knowledge because it’s the same across all of their game title forums.
If any of your chars have disappeared, I hope they will reappear as mine did.
nicole,
how can ur char reappear but others not?how long it takes to get ur char back?its frustating if we lost our main char n need to grind from the beggining
So basically your saying were SOL?.. amazing
I am 100% sure I did not delete it.
I wish I knew the answer. I was heading to a quest marker, fighting some mobs, and crashed. My second monitor lost signal, and the GPU driver was completely shut down. Once I restarted GeForce Experience, the monitor started working again, and I was able to log back in. Unfortunately, my Sorc was gone. But then the next day, she appeared again. When I logged in, she was in town, standing on her corpse.
Basically, I’m convinced all Sept driver versions for nVidia are cursed.
Sad after 20 years blizzard hasn’t came up with a way to character restore deleted or vanishing characters… Or add the option to type DELETE before deleting a character… Not surprised though blizz more focused on groping employees…
yeah, my Sorc lvl87 just disapeared a few minutes ago. I imagine there is no hope to see her again… This game is a nightmare
How is it they can’t recover deleted or vanishing characters… Where does the information go? Wouldn’t they be prepare for something like this?
For characters going missing there are 3 scenarios.
In either of these cases there is nothing support can do to go in and manually fix it. In the case that the character is deleted then it’s gone for good. We know this isn’t ideal and even we’ve run into this with our personal accounts. It feels really bad when that 85 char you’ve been running ubers with is just gone. As much as we would like to help recover those lost characters I’m sorry to say there isn’t a way to do so.
Thanks for the official acknowledgement. Right now, I’m afraid to play because I could lose my character anytime.
Personally, for me is no problem to wait a few weeks more to play, so good luck resolving the issue 