Hi developer team,
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Sorry to hear about your loss. This is what blizzard told me about missing chars/items. Though still a chance your chars might be fine after the server update… fingers crossed!
So as many of you know, you can suddenly and without any kind of warning lose either all your items, your characters, or random stuff.
I myself lost all of my equipped items and thus set me off on this adventure.
We can’t get a refund of the game because we’ve already played it. (Though I won’t be playing it for now.)
Here is the reply I finally got after a few back/forths with them.
"
Greeting Champion,
Thank you for contacting us, Game Master ***** at your service desu!
We’re sorry to h…