"Your login session has expired." (BLZBNTBGS80000023)

Desktop App Tech Support
1

When starting the battle.net app, I always have to log in manually, despite having “Keep me logged in” checked. The specific error I get is “Your login session has expired. Please log in again.” Error Code: BLZBNTBGS80000023

It all started when you decommissioned the bnet authenticator app and I had to switch to the battle.net app with the integrated authenticator. When I still had the old authenticator app connected to my account, I was kept logged in for months. Now after unlinking the old app and linking my account to the authenticator from the new battle.net app, the session expires daily.

First thing I did, was to create a thread in the german support forums. This was roughly a year ago. Until today nobody responded with a solution. Nor did any MVP or blizzard representative reply. Only people replied, who also had the same problem and were looking for a solution.

Recently I opened a ticket, so I could get help. I got a generic reply with stuff I already tried and it was immediately closed from blizzard side. Then I opened a second ticket, worded the message differently, provided even more information and asked to not close immediately, but let me respond as well. It did start somewhat promising until the responses kept repeating or suggested thing which had nothing to do with my problem. (TBH, it doesn’t look like I’m talking to real people here. This feels like an AI is stuck in a loop.)

Anyways, here is all the stuff, I got suggested and I already tried, but did not help:

  1. Check Firewall/Antivirus Settings: Make sure that your firewall or antivirus software isn’t blocking Blizzard’s games or services. You may need to add exceptions for Blizzard’s executables or ports. xhttps://support.blizzard.com/article/000023672
  2. Restart Your computer and Router/Modem: Sometimes, a simple restart of your networking equipment can resolve connection issues. xhttps://us.battle.net/support/en/article/31851
  3. Disable Background Applications: Close unnecessary background applications, as they might interfere with Blizzard Programs. Check for any resource-intensive programs running in the background and close them before launching the game. xhttps://support.blizzard.com/article/000023848
  4. Flush your DNS cache and reset your network configuration. You can do this by opening the Command Prompt (on Windows) or Terminal (on macOS) xhttps://us.battle.net/support/en/article/82450
  5. Checked with my ISP, if there is any problem on their side, as one of the ticket responses suggested.
  6. Clear your Browser’s cache and cookies
  7. Clean Battle.net app cache folder (here’s how: xhttps://battle.net/support/article/34721 )
  8. Uncheck “Keep Me Logged In”
  9. Spam “Accept” the “Terms of Service” until it accepts it
  10. Turn off Antivirus temporarily before launching the app
  11. Check this article to help you xhttps://support.blizzard.com/article/000010989
  12. I see that we need to do some troubleshooting. For more information, please take a look at the below link: xhttps://battle.net/support/article/000099037
  13. After taking a closer look into this for you, I would like to let you know that we don’t have any additional troubleshooting to provide, so I would like to recommend visiting our Technical Support forums for further assistance regarding this matter, kindly use the link below: xhttps://us.forums.blizzard.com/en/wow/c/support/technical-support

I have no idea, why I was suggested to post my issue on the WoW forums. But instead I came here, as this seesm to be the more appropriate forum.

Other things I tried, which were not recommended by Blizzard, but in the end didn’t help anyways:

  1. Uncheck “Keep me logged in”, log in manually for a few days and then check “Keep me logged in” again.
  2. Unlink my authenticator. Keep it that way for a few days. Same issue, when unlinked. After a few days I linked it again to be on the safe side.
  3. Turned on “Always require authenticator for login” in my account settings. “Clear Saved Login Info” in the battle.net app settings.

Finally, I’m not using any VPN. My Antivirus is Windows Defender.

This is going on now for way too long. I really would appreciate, if this can be solved!

(Prefixed all links with x, because it won’t let me post it. All links point to blizzard or bnet anyways. If that’s still a problem, I can remove them)

2

Hey DoubleDHZ,

Do you have Sleep enabled on your computer? There’s a common issue where allowing a computer to enter sleep mode will cause errors with the launcher app. Upon waking, the launcher will be logged out and will throw errors, one of which is BLZBNTBGS80000023.

There’s a thread going that you can peruse to see if the reports match up with what you are seeing. You can add yourself to it as well if you want.

3

Hey Leviathan,

nope, no sleep enabled. The computer either just idles or is powered off completely.
Also the Desktop App is closed for the most part. I just start it, when I want to play a game and close it (completely, not just minimizing it to sys tray), when I’m done playing.

4

Okay. I was just curious if that could be ruled in or out.

5

Humm looks like someone removed the installer from the battlenet app as I crashed so thought I’d unintsall and reinstall. However on doing so and trying to install via gamepass the installer is missing. I.E no option to install the game now at all. I could install WOW as that is there but I think because they updated the app for Pre orders of the new DLC they actually removed the install. And its effecting PC players who come in via gamepass more than Steam users. As it will be a seprate client install package for steam.

6

I’m having the same issue. It didn’t start doing this till like a week or so ago. It’s not the end of the world, but rather annoying none the less. I don’t use sleep mode, and I have keep me logged in checked. I also do not use a VPN anymore, which would cause a similar issue that stopped when I ceased using it.

7

I would like to let you know that I am also running into the same issue, I’ve tried all the steps above and has not resolved the issue.

I would like to note this has been an ongoing issue over the years as there are multiple posts on these forums about this issue with only one showing a fix was pushed out.

I understand that these things are not easy to fix, but I would like to make a point in saying that it’s an ongoing issue over multiple years with no fix outside of the one ever mentioned or pushed out, if this could get pushed higher up the chain to have maybe even a dev look into it that would be awesome.

I have a set of log files for the app ready if you would like them!

Thanks for your hard work o7.

8

Same issue here. Anyone got a solution? CS of blizzard is an absolute joke.

1 Like
9

Another 4 weeks have passed, the problem still persists and still no solution.
Is there maybe some other way I can talk to second level support? (Regular CS is completely useless, they keep repeating the same answers over and over again)

10

Whether it’s a bug or expected behavior, it’s not a support issue. So there isn’t a way to talk to anyone in Support about it.

Both scenarios fall under the developers’ purview. The only communication method to the devs is through the forums.

Apparent inaction doesn’t mean that the devs haven’t heard the feedback/reports. Often times, it’s a matter of intent, limitations, priority, etc that determines if change is made or not.