Welcome to the Technical Support forum for Blizzard Desktop Application. This forum exists to provide support for the Blizzard Application, with a place to discuss technical issues with each other and Blizzard Tech Support staff members.
While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, because of the nature of forums.
If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues.
Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Otherwise, the thread may be locked/removed.
- Account or Billing issues should be directed to our Customer Support team. These issues will not be addressed on the forums for privacy and security concerns.
- Bug reports should be directed to the bug report forums .
- Game discussions , criticism, or commentary should be posted in the appropriate gameplay forums.
If you wish to contact our Support team directly, you may do so through the following channels with a ticket submission.
When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists.
- Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored.
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Please post a subject with a clear summary of your issue. Starting posts with “I need help!” or “Can’t play no matter what” only serves to make your issue harder to resolve.
Unless addressing an issue not already covered in the in-game alert or the server status forum, please do not create posts relating to server stability or down time. - Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated , and does not advance our goal of providing assistance to the widest audience of customers in this forum.
- Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted.
- Please remember that Blizzard provides these forums as a venue for our customers to discuss our games. Posts can be deleted and users may be banned from this site, without prior warning or explanation, at the sole discretion of the forum moderators.
- To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket.
We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the Forum Code of Conduct be observed at all times when contributing to discussions.