Hi, returning player here that use to raid 5-6 years ago. I got back to the game to tank for our reformed guild with a lot of friends that have come back during this crazy year. We were all super excited for tomorrow, however, I logged in today to find my account suspended. I opened several tickets to understand why as the email I received said I breached certain “rules and guidelines on the dungeon finder tool”. I was never able to get any response from a blizzard employee as to which ones, but it seems that my attempt to help players run mythic 0s for gold (which never happened as I never ended up doing it) landed me a 1 week ban.
I had no idea this was against the rules and after going the various clauses, have not found anything that would enforce such a hard punishment. Like I said, I returned to the game recently to play with friends and have seen these kinds of carry for gold services happen throughout the end of BFA, so I am rather confused. I can understand blizzard’s rationale if I were getting real $, but for a first time offender I find the punishment extremely severe as I had no idea this was against any sets of rules. In any case, my guild was counting on me to take tomorrow and I will be unable to do so. Does this suspension seem harsh or is it common practice?
I have been unable to even speak to a non robot blizzard employee who provides non template responses - its very frustrating but now I am just sad to not be able to play with the boys. Have others experienced a complete lack of costumer service from blizzard ? Its quite surprising for a publicly listed company in a highly competitive space to offer absolutely 0 answers other then broad template text that can apply to any and all situations.
I am not looking for sympathy here but simply better understand which rules I broke and maybe warn others about the complete lack of service received while trying to understand why I am suspended.