I am still waiting on a response from my previous forum post. Is there any update? WoW account locked - #4 by Caterpepi
Per the previous response, this isn’t something we’re able to assist with on the forums due to privacy concerns. Were you able to put in the ticket following those instructions? You do not need to be logged into an account to put in a ticket.
No, I can’t put in a request. As I have stated multiple times, when I try to do live chat with support. It asks me to double check my identity. I have the options of email code or secret question. I have chosen Email Code, I get the code sent to my email. I copy and paste the code over and I get a Denied “Due to too many attempts, Email Code has been locked. Please try another method for verification.” Then I would chose secret question. I would answer that and then get the same Denied message. It won’t let me pass this screened because the methods of verification are locked. Thus, I cannot speak with the proper support. I DO NOT want to do the “I do not know my Blizzard account email” because Blizzard asks for a government ID. But I do know my account email. So why would I submit my Driver’s license when I know the account email. So I will ask again, can my email code and secret question be unlocked, so I can speak with the proper support people?? I literally just need that done so I can speak with the proper support. Or can some one email me, so I can speak with them directly? Can I get a number to call to speak to someone about this issue? What else can I try, because as of this moment there is no way for me to put in a support ticket.
To me this seems like a very straight forward problem to solve. I do not know why I have been given the run around. I know this is not the right place to be asking for this type of support but I can’t do it anywhere else. Again, can someone push this along to an individual that can help me???
Serrif,
Let’s try this a slightly different way. Again, I can’t guarantee that we’ll be able to help you without the requested ID, but we can always check. Just submit the ticket with a completely different (work appropriate) picture where it asks for an ID. You can explain the situation to an agent and we can see if there is other information on the account which is usable to recover the proper account.
However, whatever that agent tells you will be the way of things. While I trust you probably aren’t a hacker, we cannot budge from our policies for account security reasons. We may require the ID anyway if the service you’re asking for requires it under our policies. If you refuse to provide that verification, that’s definitely your prerogative, but the account may not be recoverable.
Still, never hurts to try, so best of luck either way.
A post was split to a new topic: GregLyons - Account Issue