Poor Gaming Experience

[SirBower-1268]

Poor gaming experience, rip off

[MissCheetah-1661]

When you ask for support or even wish to complain, you need to provide details.

Which Classic Blizzard game are you having issues with? (Diablo 2, Warcraft 2, etc.). What issue are you having that you did not get help with? Where did you ask for assistance?

[Caterpepi]

To add, the technical support forums are not the place for feedback. We are here to assist with technical issues that can be resolved through troubleshooting.

Please keep in mind that this is the Classic games forums for games such as Diablo II. Please read our welcome thread if you’re not sure which games are discussed on these forums.

Welcome to the Legacy Games Tech Support Forums. Please Read

Welcome to the Technical Support forum for our Classic games! This forum exists to provide our customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds f…

[Darookan-1480]

@Caterpepi

To add, the technical support forums are not the place for feedback. We are here to assist with technical issues that can be resolved through troubleshooting.

Please keep in mind that this is the Classic games forums for games such as Diablo II. Please read our welcome thread if you’re not sure which games are discussed on these forums.
Welcome to the Legacy Games Tech Support Forums. Please Read

Dear “Customer Support” representative,

To answer your question, please note that the following thread has no updates from your team in FOUR MONTHS!

https://us.forums.blizzard.com/en/blizzard/t/main-thread-diablo-2-problems-creating-games-joining-games-long-queue-times/8731/634

If you want to drop support or discontinuie the game, you could be more considerate and just let the fan base aware.

I still remember, rather sadly, when Blizzard was proud about their “high standards”.

Regards,

Darookan.

[Soul-1914]

How about the total lack of support on D2? What is the deal with the servers? Why does it take 45 min to create a game on Bnet? I thought yall were working on this.

[Caterpepi]

As technical support, we do our best to communicate issues where we can provide more information to you all, but please keep in mind, we are not the engineers or developers and do not directly work on the servers or the game itself. We only assist with technical issues.

Our Diablo II team is aware, we have gathered and provided information to our team, but we know this problem has gone on for a long time - longer than just a few months. It is frustrating, and we do hear you, but we’ve explained the server situation over on the main thread and across a few other threads. Our team is working on a permanent resolution.

[Main Thread] Diablo 2 - Problems creating games, joining games, long queue times

We’re aware of the issues with the long queues starting back up again after the server issues the other day. Our teams looking into this incident now. This is a frustrating issue, since its been going on for quite some time. We say this often, but we do mean this every time, your patience and passion for the game is greatly appreciated. There are some short term resolutions, but these short term resolutions can be quite tedious for our team to be done as often as the long queue times recurs. We…

If you have feedback, please refer to the Diablo II General Discussion. This is where the forums are mainly managed and monitored by the team members who can gather your feedback to the folks who can make a change. Doing so on the technical support forums, won’t help in these situations.