We have been tracking these slow download issues and have an idea on what may be causing it. I would like to collect information from people who are experiencing Slow downloads (2MB/s and less) only. This would be for people who would normally get faster downloads for Blizzard specific games.
Please post the following information:
- When downloading Heroes of the Storm or Hearthstone, is the download speed faster? If so how fast?
- Router Brand
- Router Model
- If you have QoS or SIP ALG settings on your router, what is it set to? Does changing these setting affect the download speed?
- If you bypass your router completely does it resolve the problem?
- If a VPN does help, which VPN are you using?
Please post this information in this thread. If you have a similar issue, such as not being able to download at all, please make a post about your problem in a new thread.