So my battle.net app would show the message that the stupid agent went to sleep and wouldn’t log me in - i searched the web profusely and did many things that I thought would resolve the issue.
I reinstalled the app and this only made it worse, it now wouldn’t get past the “installing new updates” or whatever it says…
Anyway I watched this video and it resolved everything - How to Repair Battle.net Agent Stuck (WORKING 2021) - YouTube