I need to speak to someone and the trouble ticket system doesn’t correct or answer my issue. Is there a number where I can actually talk to someone?
No, there is no dial in number anymore. It was removed almost 8 years ago. The dial in number was for Account Access issues, Billing, and some tech support but people flooded it with everything from game suggestions to ban appeals. Nobody could get through
Now they have a ticket system that categorizes issues. If you have an account/billing/or some tech support issues Live Chat or Phone Callback become options when available (open).
What issue did you have? The system can be a bit tricky to navigate and maybe I can offer some suggestions.
I did a transfer of a toon but forgot to empty the mailbox. I do not want to lose what is there. The toon is sitting there saying it is still processing but it has been two days now. Help please!
The transfer will not process until you log in and empty the mail. If you need game time to do so you can ask CS nicely about it. They sometimes grant 24 hours so that you can clear up mail, heirlooms, or caged pets that might be preventing the transfer.
You have a couple options. Posting on the WoW Customer Support forum is the best one to start with. The Blues there can see your account and give advice.
I am honestly not sure if you can log in once the transfer is paid for or if you need to cancel it, move your mail, then do the transfer again. Ask on CS.
They can tell you what your options are and if you need to submit a ticket, they can walk you through it.
Dear blizzard I play overwatch 2 on PS4 and I have been trying to join my friend so we can play together but it is not working so he tried to join me still didn’t work it shows that the invite is being sent but when we click join it doesn’t do anything please fix it your game is starting to be more of a hassle than anything
I agree having issues with this new authenticator and support does not understand the problem.
I agree there needs to be a hone number since my technical problem is with CONTACTING BLIZZ SUPPORT ONLINE IS BROKE
Window that opemns when you click the link given in game for support gives a blank window and will not allow you to upload or ask questions
I would LOVE a phone number too but honestly Blizzard does not have the manpower. Its not good for them these days. Take a look at what they went through just a few years ago with the attacks and all that and the selling to microsoft? Man they are lucky to have the people they have here now. They can’t invest in the TIME it would eat up having somebody on the phone like me being upset because they cant buy the skin they want when they want.
They would never get anything done and to be honest these are programmers and developers not customer service guys. No offense but they are not built to talk to people on that level all the time, its just too time consuming and too counter productive.
I bet they catch hell with the tickets they have now. So while a phone number would be good, it would be mis used. I think the ticket system is good.
I need to talk to a real person I am having an issue and everything they suggested is not working
I got this from the Better Business Bureau Serving the Pacific Southwest, since I have a complaint with them.
Business Headquarters Location
address:
1 Blizzard,
Irvine, CA 92618-3628
phone number:
(tel: 949-955-1382)