Diablo II: Resurrected Specific issues

This has been happening with all the server issues mine are gone also it happened before and when they get the servers straightened out your characters should be back

AT this point it’s not right, we paid for a game to work, other companies like Latuque release their games with the coronavirus situation, this is clearly inadmissible for such a serious company as battle net. We should all get some form of reimbursement, please there are no lawyers players in this game? guys let’s make 'em pay they don’t usually feel bad taking our money.

How do I go about getting a refund on the game?

Character deleted after game crashed. Sorceress (Karen) already have several days in her and would like her back since she’s my only character I’ve built so far.