Shammallama, thanks for having shared this conversation.
I will spare myself the frustration that you have expierenced and I have decided to NOT make a ticket myself.
Clearly there is no goodwill to solve an error that has been created by the company itself.
As you said it in your conversation: TRULY UNACCEPTABLE.
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I wanted to forward along the results I received. They are absolutely zero help. I do however recommend every single person make a ticket, contact support until this is at least looked at. The GM clearly didn’t give a crap of my situation nor did he want to help mend it.
Hello, one more here chiming in with the exact same problem. Submitted a ticket and just got a reply today with a reference to this: Temporary Play Restrictions in Diablo II (2000) - Blizzard Support, and saying that my restriction will be lifted on the 27th of november. I literally just bought this game for 20 dollars, haven’t done anything wrong and now i’m not able to play until the 27th of november (that is, IF i dont get banned again)
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That is what I couldn’t get across the dim GM involved… I asked why I was IP banned and all they could say is it had something to do with China… and come 11/21 when I get unbanned I will get an instant rebanned? I have multiple friends who just purchased and are unable to play and the GMs basically just either don’t respond or they say oh you were IP banned for no reason… that’s all I can say… they have nothing to offer long time customers about this bogus issue… and 10 forum posts and not a single response from them YET
I just got off the phone with blizzard support after 5 days of fighting this issue, attempting to install the game from the blizzard site to immediately not being able to log in. The reasoning blizzard provided was that there was activity on my IP address associated with China… basically they said we have no idea and we can’t figure it out so we are going to give you the most generic bull crap response we can draw up.
Multiple friends who just purchased the game and have never even attempted to play are also IP banned they must’ve been in cahoots with China as well. I’m baffled by the customer service and they all need fired!
There have been seriouos rumours that China is planning to take over the world… Apparently this is only the beginning…
No kidding… With that kind of service, you can keep the customers in the dark as long as you want… There has been a mistake somewhere and apparently it’s extremely difficult or costly to repair it… meanwhile… keep on fooling your loyal customers…
This is a travesty, no blue replys here yet.
The GM told me that the forums are used for players to communicate not for responses to be made… that was when I asked why no one was ever replied to about this whole issue… they basically are saying BECAUSE WE DONT HAVE TO…
Hey there,
It looks like the penalty was placed several days before the purchase for whatever reason. Here are a few likely causes of the issue:
- Third party CD key was used
- Private server client was used
- VPN/Proxy service was used
More details on these restrictions can be found here.
None of that applys to myself or my brother at all. Ive got the digital receipts for my BLIZZARD PURCHASES… Private client? Nope downloaded it from the classic clients section on YOUR WEBSITE. VPN/Proxy ? Dont use them… It sure as hell wasnt these two reasons
- Scrolling through skill selection too quickly using the mouse wheel
- Repeatedly leaving an area and coming back to change shop or gambling items
We cant even make characters and connect to a game… Your response is the same blatant BS response every blue is giving out and it doesnt make sense because none of it applys to myself and alot of others, you guys are REALLY DROPPING THE BALL.
This is the exact same, frustrating problem I’m having. I’m not using a VPN. I’m not using any kind of shady hacks or cheating. I’m just trying to play the game I paid $21 for. I don’t care if it’s old. Because it’s being advertised as still having online access. I was banned 2 days ago and I still can’t get on. For doing nothing wrong at all. At least return my money. This is ridiculous.
Hello. Well, I’ve had some troubles myself. Is your client updated to 1.14d?
If not, download and install the 1,14d patch and try again.
https://us.battle.net/support/en/article/7836?utm_source=internal-TechForum&utm_medium=posting&utm_campaign=BlizzardCS&utm_content=solution
Choose Diablo II and download the suitable patch (if you have LoD or not, just choose one). Install and try again. Worked for me.
Sorry if you already tried that, didn’t have time to read the whole topic.
Good Luck!
This whole banning system is trash much like the customer service we receive. Claiming someone gets IP banned BEFORE purchasing the game, before PLAYING the game, before LOGGING IN for the FIRST time, yet it is totally the players fault and their ISP… Not some janky a$$ software that bans players that JUST purchased the game or THAT HAVENT PURCHASED IT YET
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Everyone! Here is your solution.
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Activision-Blizzard, everyone. Golfclap
Also, I’m in the same boat as y’all. Instant DC at ‘Checking Versions’. It never ends.
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It looks like this post was made from a Business network. This network type is prohibited due to the frequency which they are abused. The penalty should expire automatically. The best way to prevent it from happening again would be to play from a home network instead.
“It looks like this post was made from a Business network.”
—
As far as this post is concerned, I am homeless.
Thanks, Activision-Blizzard.
Jakeito,
If this wasn’t done from a business/corporate/other public network, it means your IP address is misflagged in IP address lookups. You’d want to talk to your ISP to get that fixed and get a residential IP address instead. This isn’t something we can work around in support - it’s intentionally designed this way to prevent hacker nets from abusing the system and doing things like ruining the game economy/progression.
What I gather from this, as expected from blizzard, is that the only things they ever do are automated horse 
and when it’s time to get off their booty and work to solve the problems they « just can’t » and « the only resolution is to wait ».
Correct me if I’m wrong
Shammallama - i have been reading alot about your D2 struggles, same as mine - was this the ultimate solution you had to getting on ??? [quote=“EvilHakik-1431, post:1, topic:1919, full:true”]
Hello, Just purchased cd keys for myself and my brother in hopes to play, But i just keep getting " Disconnected from battlenet" non stop, i dont get it is there no online servers anymore?
[/quote]