Cant change country

I dont want to provide any govt issued ID but I want to change my country to Germany. I jokingly put in Russia as my country but i want to connect a phone number but the area code is russian instead of german


If you wish to change the country for the Bnet account you will have to provide the proper documentation to prove you live in the country you wish to change it to.

You can change your country / region on your Blizzard account by using our country change feature. If you are unable to use the feature, submit a legible image of your most recent utility bill with your name and new address.

To do that you will have to submit a Ticket to Billing and Account Support.

The alternative is to use the Country Change feature that requires you to authorize it via Authenticator code, SMS Code (you have to have those set up on the account) OR Govt Issued ID.

All of this is done as a Security measure to protect accounts from malicious activity. Blizz requires us to use our real info when we create a Bnet account. While they don’t go looking for false info, if you ever run into a Customer Service problem - like adding a phone number to the account - it can make things much more difficult if the info is not correct.

If you do end up having to attach ID you will want to read VERY carefully about how to submit it (what parts to cover) and what they do with it. It is deleted when the ticket is completed. By law Blizzard has to abide by all the Personally Identifiable Information protection laws at the Federal and California state level. I assume they also have to follow the laws of the EU as well.

would a screen shot of my real phone number with a german area code or what should i provide? A google maps image of my current location? I’d much rather not provide ID. Also what should I provide at the “primary account holder” thing

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The Support article specifies exactly what documents are accepted for a Country Change.

You can use the Self Help tool which requires one of 3 things:

  • SMS Code sent to your phone if you already have SMS set up
  • Authenticator Code sent to your mobile device if you already have that set up
  • Govt Issued ID

OR you can submit a Ticket with a Utility Bill in your name with your current address.

I linked the Support article explaining that and put the Utility Bill part in bold.

Your legal name as the registered Account Holder.

Blizzard does not allow account sharing or account transfers. The exception is a parent or legal guardian may share a Bnet account with one minor child. That is the only case where the “primary” or “secondary” part comes in. Otherwise, the only person on a Bnet account should be the adult it is registered to.

I know this is an old topic, excuse me.

I have the same problem now. If the location is not set correctly, you basically can’t do anything. I know you wrote specifically ‘‘if you already have set that up’’ for some options, but if someone didn’t, like me, he is screwed.

I lived 10 years ago in the Netherlands, but never changed my location to Germany, where I live now.

I want to play Diablo Immortal. Unfortunately it is not available in the Netherlands, which is ridiculous in itself, but that is another story.

Since my location is set to Netherlands, I can’t use the SMS code option you mentioned, because the system expects that I have a Dutch number. So it’s automatically set to +31. Therefore, I can’t change my phone number to a German number. I should be able to use any phone number I want. It honestly blows my mind that I am forced to have a phone number from the country that is written in ‘‘my location’’.

I can’t use the authenticator option either, because I have to verify my phone number and again I can’t use my German number. It expects a Dutch number. So my only option is the ticket service.

Honestly, this is a pretty bad system.


This country/legion thing is really bad system, you want us show you our ID ? Do you know people in Japan can use your ID online to get a loan, and make you suffer in dept, and YOU want we give you our ID, really ? Ridiculous, let me tell you something, we not gonna risk our live because some “game”, just some code and animation, we just want to have fun. I already want to recharge to this game but your customer service is bad, really bad


Correct. You will need to put in a ticket and prove that you are the account holder and prove that you live in Germany. Then Blizz will change your country location for the account.

You can change the country/region on your account by using our country change self-service. If you are unable to do so, submit a legible image of a recent utility bill with your name and new address for manual review.

I believe Blizzard requires a utility bill in your name with your current address before they will change it for you. If there is a question about who the account holder is, then yes, they may require ID as well.

That ID is deleted in accordance with Personally Identifiable Information security laws. Further, Blizzard requires you to cover some of the information on it.

Here is the info on it if you need to submit one.

Hi, can you explain how to use the Govt Issued ID?
I need to change my account from US to Argentina so I can add my phone number, and the self service isn’t working, I keep getting an automated reply saying the there is something wrong with my country and the ticket marked as “resolved”, which is clearly not the case.

There should be an urgent way to change the country! I want to play the Beta for MW2 and yet I can’t because I put in a different country. My only option is to send a ticket which I don’t know how long it will take them to respond because Beta are time sensitive!


Its been 15 hours since I open my ticket to change my country so I can activate my phone number, I guess we will never play the beta :frowning:

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this system really sucks. my ticket not show in my ticket page .


same problem here, i open ticket 22 hour ago

I have the same issue, and the support is not answering and it almost 21 hours passed after i uploaded my passport and they said that i need to provide documents… i provided also population authority and my phone bill but they don’t answer…. Terrible support, I’m frustrated…


Me too! just spent the last money in my bank to play the beta, for some reason not known to myself, the region im in is Germany, ive never changed this to Germany as im in the UK! honest if i would have known blizzard was this bad i wouldn’t have bought the game on PC as i have the beta access on ps5 but wanted to see it on PC! im so frustrated right now!


Anyone able to resolve this problem? Just submitted a ticket to change my country but I’m very worried now based off of this thread. ):


My ticket has been opened for more than a day to change the country but still not resolved. Wanted to warm up to Overwatch in preparation to play Overwatch 2. Considering to buy the package to support OW2 but don’t know how long this is going to take.


my ticket has been opened for 3 days now and no answer…


The automated self service is not working. And I get no response on my open ticket for days as well.

Same reason, want to change region for Overwatch 2 SMS Protect because I have moved to a different country since I bought Overwatch 1


I have the same frigging problem. Need to enable the SMS Protect to access OW2, but can’t add my number because of the forced country code. Honestly, it should not matter which country you bought the game in, you still might have a phone number from a different country. My ticket has been open for 3 days now, and when submitted it said “estimated time for processing 24hrs”. Lol yeah. Okay, I guess I’m not playing OW2 then


On four days waiting for this “self service” region change. Apparently it’s taking up to 7+ days from some reports.