Hi there Blizzard employees.
After a few messages with the customer support here I’ve come to the conclusion that the system used to connect a mobile phone number is very skewed for customers that don’t have a mobile phone number of the country they live in.
In my case I live in Germany about 2 minutes away from the Dutch border. I never do anything in Germany and go to college in the Netherlands, have a Dutch bank account and even have a Dutch ID / Passport.
However due to me filling in a German address I’m not able to put a Dutch mobile phone number, which is the only thing I have.
This results in me not being able to play CoD Warzone due to me having to put a German mobile phone number on my account.
I would suggest these 2 things:
- Make anyone able to fill in a mobile phone number from any country.
- Make it so that Customer Support can fill in a different phone number if there is enough proof someone only has a phone number from a certain country.
I’m deeply annoyed at how a billion dollar company is not able to help out their customers who just want to play a game on their platform.