Problema de Rota

Suporte Suporte Técnico
1

olá amigos, estou com problema na minha latência gostaria de ajuda de vcs para detectar onde está o problema.

>   |------------------------------------------------------------------------------------------|
> 
> |                                      WinMTR statistics                                   |
> 
> |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
> 
> |------------------------------------------------|------|------|------|------|------|------|
> 
> |                            192.168.15.1 -    0 | 1509 | 1509 |    0 |    0 |   10 |    0 |
> 
> |    191.30.8.109.dynamic.adsl.gvt.net.br -  100 |  303 |    2 |    0 |   33 |   37 |   37 |
> 
> |      152-255-140-27.user.vivozap.com.br -  100 |  302 |    1 |    0 |   40 |   40 |   40 |
> 
> |                              5.53.1.164 -  100 |  303 |    2 |    0 |   38 |   41 |   36 |
> 
> |                           94.142.98.157 -   99 |  306 |    6 |    0 |  147 |  171 |  146 |
> 
> |                           176.52.251.53 -   99 |  306 |    5 |    0 |  172 |  186 |  167 |
> 
> |                          176.52.249.138 -  100 |  303 |    2 |    0 |  180 |  188 |  172 |
> 
> |                           81.173.106.23 -  100 |  302 |    1 |    0 |  170 |  170 |  170 |
> 
> |              ae1-br01-eqda6.as57976.net -  100 |  302 |    1 |    0 |  171 |  171 |  171 |
> 
> |         et-0-0-4-br01-eqch2.as57976.net -  100 |  302 |    1 |    0 |  184 |  184 |  184 |
> 
> |              be1-pe02-eqch2.as57976.net -  100 |  302 |    1 |    0 |  177 |  177 |  177 |
> 
> |                           24.105.62.129 -    1 | 1497 | 1494 |  170 |  175 |  503 |  172 |
> 
> |________________________________________________|______|______|______|______|______|______|
2

Olá Ratox!

Espero que fora este problema de conexão com o jogo esteja tudo bem por aí. Agradeço por ter enviado o winMTR. Tive a chance de ler os resultados e gostaria de compartilhar o seguinte:

Infelizmente, aparenta que o teste winMTR foi bloqueado(possivelmente pelo provedor de internet), e devido a isso não é possível ver se/onde há perda de pacotes.

Com isso, gostaria de recomendar passos iniciais que podem ajudar. Os passos recomendados no momento são:

Reiniciando Seus Dispositivos de Rede

Liberar, Renovar IPs e Limpar DNS

E se estiver usando uma conexão sem fio, por favor teste o jogo com o cabo.

Caso o problema persistir mesmo com estes passos, por favor nos avise. Se possível, por favor tente enviar resultados de um pathping. Estou pedindo o pathping neste caso pois o winMTR infelizmente não está fornecendo muitas informações.

Espero que isso ajude e desejo boa sorte!

3

Fiz o patch ping Obtive um resultado creio eu q nada a ver com nada
Rastreando a rota para 137.221.105.2 com no máximo 30 saltos

0 DESKTOP-7D7AL2B.domain.name [192.168.15.253]
1 192.168.15.1
2 * * *
Calculando estat¡sticas para 25 segundos…
Origem aqui Este n¢/V¡nculo
Perdido/Enviado Perdido/Enviado
Salto RTT = Pct = Pct Endere‡o
0 DESKTOP-7D7AL2B.domain.name [192.168.15.253]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.15.1

Rastreamento conclu¡do.

então fiz pelo Looking Glass

TRACEROUTE:
traceroute to 177.17.82.69 (177.17.82.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.353 ms 0.335 ms 0.332 ms
2 24.105.18.3 (24.105.18.3) 1.022 ms 1.027 ms 1.033 ms
3 137.221.105.16 (137.221.105.16) 1.013 ms 1.020 ms 1.019 ms
4 137.221.66.22 (137.221.66.22) 1.003 ms 1.000 ms 0.998 ms
5 137.221.83.68 (137.221.83.68) 4.036 ms 4.049 ms 4.049 ms
6 137.221.65.68 (137.221.65.68) 5.740 ms 5.859 ms 5.833 ms
7 137.221.68.32 (137.221.68.32) 5.592 ms 5.681 ms 5.661 ms
8 xe-9-3-0.edge2.LosAngeles9.Level3 .net (4.53.230.237) 9.278 ms 9.284 ms 9.283 ms
9 ae-1-3.edge1.SanJose2.Level3 .net (4.69.209.157) 14.340 ms 14.346 ms 14.201 ms
10 4.59.0.226 (4.59.0.226) 42.220 ms 41.728 ms 41.705 ms
11 94.142.125.90 (94.142.125.90) 71.088 ms 69.417 ms 67.824 ms
12 5.53.3.148 (5.53.3.148) 167.372 ms 167.789 ms 167.800 ms
13 gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com (216.184.112.55) 173.735 ms 173.893 ms 173.885 ms
14 gvt-te-0-3-0-10.rc02.vta.gvt.net.br (179.184.83.149) 186.731 ms 186.705 ms 186.667 ms
15 * * *

16/06/2019 00:45:17 UTC

TRACEROUTE:
traceroute to 177.17.82.69 (177.17.82.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 8.003 ms 7.926 ms 7.926 ms
2 24.105.18.3 (24.105.18.3) 7.943 ms 7.953 ms 7.984 ms
3 137.221.105.16 (137.221.105.16) 7.935 ms 7.949 ms 7.960 ms
4 137.221.66.22 (137.221.66.22) 7.896 ms 7.900 ms 7.922 ms
5 137.221.83.68 (137.221.83.68) 13.561 ms 13.582 ms 13.587 ms
6 137.221.65.68 (137.221.65.68) 9.180 ms 8.066 ms 8.038 ms
7 137.221.68.32 (137.221.68.32) 7.981 ms 7.991 ms 8.010 ms
8 xe-9-3-0.edge2.LosAngeles9.Level3 .net (4.53.230.237) 6.467 ms 6.491 ms 6.466 ms
9 ae-1-3.edge1.SanJose2.Level3 .net (4.69.209.157) 15.023 ms 15.041 ms 15.255 ms
10 4.59.0.226 (4.59.0.226) 41.622 ms 41.634 ms 40.871 ms
11 94.142.125.90 (94.142.125.90) 68.119 ms 67.488 ms 71.233 ms
12 5.53.3.148 (5.53.3.148) 167.558 ms 167.643 ms 167.968 ms
13 gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com (216.184.112.55) 174.138 ms 176.065 ms 176.068 ms
14 gvt-te-0-3-0-10.rc02.vta.gvt.net.br (179.184.83.149) 186.756 ms 187.056 ms 187.155 ms
15 * * *

16/06/2019 00:45:18 UTC

TRACEROUTE:
traceroute to 177.17.82.69 (177.17.82.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.899 ms 2.251 ms 2.268 ms
2 24.105.18.3 (24.105.18.3) 2.229 ms 2.239 ms 2.259 ms
3 137.221.105.16 (137.221.105.16) 2.211 ms 2.230 ms 2.259 ms
4 137.221.66.22 (137.221.66.22) 2.203 ms 2.225 ms 2.225 ms
5 137.221.83.68 (137.221.83.68) 5.976 ms 5.993 ms 6.005 ms
6 137.221.65.68 (137.221.65.68) 6.361 ms 5.921 ms 5.917 ms
7 137.221.68.32 (137.221.68.32) 5.567 ms 6.195 ms 6.189 ms
8 xe-9-3-0.edge2.LosAngeles9.Level3 .net (4.53.230.237) 5.676 ms 5.644 ms 5.722 ms
9 ae-1-3.edge1.SanJose2.Level3 .net (4.69.209.157) 14.429 ms 14.498 ms 14.507 ms
10 4.59.0.226 (4.59.0.226) 41.834 ms 41.044 ms 41.020 ms
11 94.142.125.90 (94.142.125.90) 70.069 ms 69.118 ms 68.024 ms
12 5.53.3.148 (5.53.3.148) 167.531 ms 167.621 ms 167.626 ms
13 gvt-e-7-1-4-4-grtriotw2 .priv. net.telefonicaglobalsolutions .com (216.184.112.55) 173.856 ms 173.846 ms 173.640 ms
14 gvt-te-0-3-0-10.rc02.vta.gvt.net.br (179.184.83.149) 186.904 ms 186.656 ms 186.659 ms
15 * * *

16/06/2019 00:45:18 UTC

TRACEROUTE:
traceroute to 177.17.82.69 (177.17.82.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 4.894 ms 4.889 ms 4.890 ms
2 24.105.18.3 (24.105.18.3) 4.892 ms 4.913 ms 4.971 ms
3 137.221.105.16 (137.221.105.16) 4.891 ms 4.909 ms 4.945 ms
4 137.221.66.22 (137.221.66.22) 4.908 ms 4.914 ms 4.919 ms
5 137.221.83.68 (137.221.83.68) 4.947 ms 4.952 ms 4.956 ms
6 137.221.65.68 (137.221.65.68) 9.579 ms 6.705 ms 6.676 ms
7 137.221.68.32 (137.221.68.32) 5.944 ms 6.313 ms 6.314 ms
8 xe-9-3-0.edge2.LosAngeles9.Level3 .net (4.53.230.237) 5.617 ms 6.192 ms 6.213 ms
9 ae-1-3.edge1.SanJose2.Level3 .net (4.69.209.157) 14.519 ms 14.550 ms 14.553 ms
10 4.59.0.226 (4.59.0.226) 40.562 ms 41.049 ms 41.047 ms
11 94.142.125.90 (94.142.125.90) 68.284 ms 71.298 ms 71.299 ms
12 5.53.3.148 (5.53.3.148) 167.812 ms 168.024 ms 167.980 ms
13 gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com (216.184.112.55) 176.196 ms 176.221 ms 176.220 ms
14 gvt-te-0-3-0-10.rc02.vta.gvt.net.br (179.184.83.149) 186.945 ms 186.875 ms 187.078 ms
15 191.30.8.108.dynamic.adsl.gvt.net.br (191.30.8.108) 185.303 ms 185.274 ms 185.571 ms

16/06/2019 00:45:20 UTC

MTR:
Start: Sun Jun 16 00:45:17 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.8 1.0 0.6 3.1 0.6
4.|-- 137.221.66.22 0.0% 10 0.7 0.7 0.6 1.0 0.0
5.|-- 137.221.83.68 0.0% 10 6.3 10.5 2.9 31.3 8.8
6.|-- 137.221.65.68 0.0% 10 6.1 8.0 5.8 20.3 4.4
7.|-- 137.221.68.32 0.0% 10 5.6 8.6 5.6 24.8 6.4
8.|-- xe-9-3-0.edge2.LosAngeles9.Level3 .net 0.0% 10 5.5 8.6 5.5 36.1 9.6
9.|-- ae-1-3.edge1.SanJose2.Level3. net 0.0% 10 14.2 14.4 14.2 15.1 0.0
10.|-- 4.59.0.226 0.0% 10 40.4 40.5 40.4 40.7 0.0
11.|-- 94.142.125.90 0.0% 10 69.3 69.5 67.4 71.3 1.4
12.|-- 5.53.3.148 0.0% 10 169.3 168.0 167.4 169.3 0.3
13.|-- gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com 0.0% 10 173.9 174.2 173.0 176.6 1.2
14.|-- gvt-te-0-3-0-10.rc02.vta.gvt.net.br 0.0% 10 187.6 187.0 186.7 187.6 0.0
15.|-- 191.30.8.108.dynamic.adsl.gvt.net.br 70.0% 10 185.4 185.4 185.3 185.4 0.0
16.|-- 177.17.82.69.static.host.gvt.net.br 0.0% 10 292.1 224.9 205.7 292.1 29.4

16/06/2019 00:45:17 UTC

MTR:
Start: Sun Jun 16 00:45:18 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.2 0.7 0.0
2.|-- 24.105.18.3 0.0% 10 0.5 0.7 0.5 0.9 0.0
3.|-- 137.221.105.16 0.0% 10 7.8 1.4 0.5 7.8 2.2
4.|-- 137.221.66.22 0.0% 10 0.6 0.7 0.6 0.8 0.0
5.|-- 137.221.83.68 0.0% 10 5.7 10.1 1.1 27.3 8.4
6.|-- 137.221.65.68 0.0% 10 5.6 10.9 5.6 50.4 14.0
7.|-- 137.221.68.32 0.0% 10 5.5 6.2 5.5 11.8 1.8
8.|-- xe-9-3-0.edge2.LosAngeles9.Level3 .net 0.0% 10 5.3 6.3 5.3 11.7 1.8
9.|-- ae-1-3.edge1.SanJose2.Level3 .net 0.0% 10 14.2 14.3 14.2 14.4 0.0
10.|-- 4.59.0.226 0.0% 10 40.3 40.7 40.3 42.3 0.5
11.|-- 94.142.125.90 0.0% 10 68.5 69.0 68.1 70.2 0.7
12.|-- 5.53.3.148 0.0% 10 167.4 167.8 167.4 168.3 0.0
13.|-- gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com 0.0% 10 173.1 174.5 172.6 176.5 1.1
14.|-- gvt-te-0-3-0-10.rc02.vta.gvt.net.br 0.0% 10 186.8 186.9 186.7 187.2 0.0
15.|-- 191.30.8.108.dynamic.adsl.gvt.net.br 80.0% 10 185.3 185.3 185.3 185.3 0.0
16.|-- 177.17.82.69.static.host.gvt.net.br 10.0% 10 282.8 221.6 206.6 282.8 23.2

16/06/2019 00:45:18 UTC

MTR:
Start: Sun Jun 16 00:45:18 2019 Blizzard 1.|-- Blizzard 0.0% 10 7.9 1.1 0.2 7.9 2.4
2.|-- 24.105.18.3 0.0% 10 1.0 1.4 0.6 7.3 2.1
3.|-- 137.221.105.16 0.0% 10 0.6 0.8 0.6 2.2 0.3
4.|-- 137.221.66.22 0.0% 10 0.6 1.5 0.6 9.0 2.6
5.|-- 137.221.83.68 0.0% 10 5.2 10.4 0.9 42.6 14.3
6.|-- 137.221.65.68 0.0% 10 5.6 5.7 5.5 5.9 0.0
7.|-- 137.221.68.32 0.0% 10 5.6 5.7 5.4 6.7 0.0
8.|-- xe-9-3-0.edge2.LosAngeles9.Level3 .net 0.0% 10 5.4 6.2 5.4 11.6 1.8
9.|-- ae-1-3.edge1.SanJose2.Level3 .net 0.0% 10 14.3 15.6 14.1 27.7 4.2
10.|-- 4.59.0.226 0.0% 10 40.5 40.5 40.4 40.6 0.0
11.|-- 94.142.125.90 0.0% 10 71.5 69.9 67.7 71.5 1.2
12.|-- 5.53.3.148 0.0% 10 168.0 167.8 167.5 168.0 0.0
13.|-- gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com 0.0% 10 175.7 174.9 173.0 176.6 1.1
14.|-- gvt-te-0-3-0-10.rc02.vta.gvt.net.br 0.0% 10 187.2 187.8 186.6 195.8 2.8
15.|-- 191.30.8.108.dynamic.adsl.gvt.net.br 70.0% 10 185.6 185.4 185.2 185.6 0.0
16.|-- 177.17.82.69.static.host.gvt.net.br 0.0% 10 214.6 219.2 206.6 287.8 24.3

16/06/2019 00:45:18 UTC

MTR:
Start: Sun Jun 16 00:45:20 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 4.1 0.6 26.4 8.3
3.|-- 137.221.105.16 0.0% 10 0.7 0.6 0.5 0.8 0.0
4.|-- 137.221.66.22 0.0% 10 0.6 0.7 0.6 0.8 0.0
5.|-- 137.221.83.68 0.0% 10 7.3 5.1 0.9 8.2 2.6
6.|-- 137.221.65.68 0.0% 10 5.9 12.8 5.7 70.7 20.4
7.|-- 137.221.68.32 0.0% 10 5.6 5.7 5.5 6.0 0.0
8.|-- xe-9-3-0.edge2.LosAngeles9.Level3 .net 0.0% 10 5.5 5.6 5.4 6.1 0.0
9.|-- ae-1-3.edge1.SanJose2.Level3 .net 0.0% 10 14.2 16.0 14.2 23.6 3.1
10.|-- 4.59.0.226 0.0% 10 40.5 40.4 40.4 40.5 0.0
11.|-- 94.142.125.90 0.0% 10 71.3 70.0 68.0 71.8 1.2
12.|-- 5.53.3.148 0.0% 10 167.6 167.6 167.4 167.9 0.0
13.|-- gvt-xe-7-1-4-4-grtriotw2.priv.net.telefonicaglobalsolutions .com 0.0% 10 173.6 174.6 173.6 176.2 0.8
14.|-- gvt-te-0-3-0-10.rc02.vta.gvt.net.br 0.0% 10 186.8 186.8 186.6 187.0 0.0
15.|-- 191.30.8.108.dynamic.adsl.gvt.net.br 70.0% 10 185.3 185.3 185.2 185.3 0.0
16.|-- 177.17.82.69.static.host.gvt.net.br 0.0% 10 224.3 228.4 205.5 296.1 32.5

16/06/2019 00:45:20 UTC

4

Ratox,

Obrigada por postar o resultado. Pelo que posso ver, em cada um dos testes, há uma queda de 70% dos pacotes enviados neste IP: 191.30.8.108.dynamic.adsl.gvt.net.br

Pode ser algum bloqueio mais restrito no sistema da GVT, então recomendaria entrar em contato com o suporte do provedor para verificar a causa desta queda neste local.