Character stuck after a race change refound

“You cannot log in until the character update process you recently initiated is complete.”

This is the message I’m greeted with whenever I try to log my main for the past 4 days. It started when I requested a refund on a race change service.

All the response I get from the ticket is that they are looking for a solution, I looked for other cases and it’s not something that unusual, so how can it be taking so long to fix it, it’s the second week of the new season, and I can’t log in to my main character.

Uma rápida pesquisa no fórum, todos os problemas só foram solucionados por ticket.
Entendo sua frustração pela demora da resposta, mas parece ser algo que somente o suporte poderá ajudar.

First off this is a Portuguese forum.

Secondly, for this case you need to submit a ticket to Blizzard support, but if you did it already I guess you just have to wait for now.