Bug altar rites temp 28 dont open help please

Yesterday during the beginning of the season I already logged into my account that I play on ps4 right at the beginning of the season, but unfortunately when I click on the altar of rites the mission even changes the text “unlock the first seal” but the panel to select the seal does not appears, you interact with the altar but nothing happens I already tried to enter alone, with other people, lan, online, but nothing happens, what should I do please help me!