Desde que instalé el parche de Julio, el juego no arranca.
Ya verifiqué las versiones de DirectX, Actualicé los controladores gráficos,
Re-instalé el juego, Re-instalé Battle.net, Hasta traté cambiando de idioma, y el juego sigue mandando el mensaje de “La aplicación ha detectado un error inesperado” con el siguiente código: 5CC1CBDE-BF44-433D-BDBB-4498E3E9BDFA
Por favor, les pido poder revisar el parche o poder brindarme una solución.
Muchas gracias, quedo a la espera de su respuesta.
Asegura que tienes los controladores actualizados. Algunos cambios se hicieron en los parches previos y ayudaron con varios problemas técnicos. Si aun tienes el problema deja un DxDiag porfa.
System Information
------------------
Time of this report: 8/7/2020, 08:31:42
Machine name: DESKTOP-DTE6JB2
Machine Id: {6C3598D0-CEC5-41AF-99AF-D1B60765E597}
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion g4 Notebook PC
BIOS: F.27 (type: UEFI)
Processor: AMD A10-4600M APU with Radeon(tm) HD Graphics (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 7650MB RAM
Page File: 4154MB used, 4711MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7660G
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9900)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9900&SUBSYS_1848103C&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6091 MB
Dedicated Memory: 2507 MB
Shared Memory: 3584 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.587891,0.345703), Green(0.341797,0.555664), Blue(0.156250,0.123047), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0385
Native Mode: 1366 x 768(p) (60.068Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.200.1065.0
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: GPU_PV_HIGH_SECURITY
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 20/7/2015 20:00:00, 1468840 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DA40-11CF-F076-4238BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9900
SubSys ID: 0x1848103C
Revision ID: 0x0000
Driver Strong Name: oem55.inf:cb0ae414b366890a:ati2mtag_Trinity_Mobile:15.200.1065.0:pci\ven_1002&dev_9900&subsys_1848103c
Card name: spacedesk Graphics Adapter
Manufacturer: datronicsoft
Chip type: Unknown
DAC type: Unknown
Device Type: Display-Only Device
Device Key: Enum\ROOT\SPACEDESK_GRAPHICS_ADAPTER
Device Status: 0180200B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 3825 MB
Dedicated Memory: 0 MB
Shared Memory: 3825 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: c:\windows\system32\drivers\umdf\spacedeskdisplayumode1_2.dll,c:\windows\system32\spacedeskktm.dll,c:\windows\system32\spacedesksrvlibconnectorusb.dll,c:\windows\system32\drivers\wudfrd.sys
Driver File Version: 1.01.0255.0103 (English)
Driver Version: 1.1.255.103
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 16/7/2020 20:00:00, 123824 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: oem65.inf:c14ce8840c48fa1f:v3DDKIndirect_1.2_Install:1.1.255.103:root\vid_datronicsoft_pid_spacedesk_virtual_display_0003
Rank Of Driver: 00FF0000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
-------------
Sound Devices
-------------
Description: Altavoces / Auriculares (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C1848&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6425.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 19/8/2012 00:00:00, 542208 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Comunicaciones auriculares (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C1848&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6425.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 19/8/2012 00:00:00, 542208 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Micrófono interno (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6425.0000 (English)
Driver Attributes: Final Retail
Date and Size: 8/19/2012 21:45:20, 542208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Micrófono de los auriculares (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6425.0000 (English)
Driver Attributes: Final Retail
Date and Size: 8/19/2012 21:45:20, 542208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Truevision HD
Category: Camera
SymbolicLink: \\?\usb#vid_04f2&pid_b34f&mi_00#6&2026bacf&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_04F2&PID_B34F&REV_6047&MI_00,USB\VID_04F2&PID_B34F&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.17763.1192
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/6/2006 00:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Truevision HD
Parent: USB\VID_04F2&PID_B34F\0x0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
AnalogProviders: n/a
ProfileIDs: n/a
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a
Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a
Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a
Device Name: HP Wireless Button Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0001, 0x0001
FF Driver: n/a
Poll w/ Interrupt: No
-----------
Name: Puente PCI a PCI
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_12341022&REV_00\3&2411E6FE&0&20
Driver: C:\Windows\system32\DRIVERS\pci.sys, 10.00.17763.1007 (Spanish), 2/13/2020 13:07:21, 422712 bytes
Name: Controladora de host USB OpenHCD estándar
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1848103C&REV_11\3&2411E6FE&0&98
Driver: C:\Windows\system32\drivers\usbohci.sys, 10.00.17763.0001 (English), 9/15/2018 03:28:19, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 475960 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 535352 bytes
Name: Controladora de host USB OpenHCD estándar
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1848103C&REV_11\3&2411E6FE&0&90
Driver: C:\Windows\system32\drivers\usbohci.sys, 10.00.17763.0001 (English), 9/15/2018 03:28:19, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 475960 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 535352 bytes
Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&2411E6FE&0&C0
Driver: n/a
Name: Puente PCI a PCI
Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&0&A9
Driver: C:\Windows\system32\DRIVERS\pci.sys, 10.00.17763.1007 (Spanish), 2/13/2020 13:07:21, 422712 bytes
Name: Controlador de host eXtensible AMD USB 3.0 - 0.96 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1848103C&REV_03\3&2411E6FE&0&81
Driver: C:\Windows\system32\DRIVERS\USBXHCI.SYS, 10.00.17763.1075 (Spanish), 3/12/2020 00:31:50, 467984 bytes
Driver: C:\Windows\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.17763.1075 (English), 3/12/2020 00:31:50, 130936 bytes
Name: Controlador de host eXtensible AMD USB 3.0 - 0.96 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1848103C&REV_03\3&2411E6FE&0&80
Driver: C:\Windows\system32\DRIVERS\USBXHCI.SYS, 10.00.17763.1075 (Spanish), 3/12/2020 00:31:50, 467984 bytes
Driver: C:\Windows\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.17763.1075 (English), 3/12/2020 00:31:50, 130936 bytes
Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1848103C&REV_14\3&2411E6FE&0&A0
Driver: n/a
Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
Driver: n/a
Name: Puente PCI a PCI
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 10.00.17763.1007 (Spanish), 2/13/2020 13:07:21, 422712 bytes
Name: Controladora SATA AMD
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_1848103C&REV_00\3&2411E6FE&0&88
Driver: C:\Windows\system32\DRIVERS\amdsata.sys, 1.01.0003.0277 (Spanish), 9/15/2018 03:28:17, 83456 bytes
Driver: C:\Windows\system32\DRIVERS\amdxata.sys, 1.01.0003.0277 (Spanish), 9/15/2018 03:28:17, 27136 bytes
Name: Puente PCI ISA estándar
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1848103C&REV_11\3&2411E6FE&0&A3
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 10.00.17763.0771 (English), 10/3/2019 15:17:25, 18744 bytes
Name: Ralink Bluetooth PCIe Adapter
Device ID: PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00\4&2E3C5434&0&0120
Driver: C:\Windows\system32\DRIVERS\rtbth.sys, 2.09.0030.0000 (English), 6/3/2015 01:27:02, 1219200 bytes
Driver: C:\Windows\system32\DRIVERS\rt3298.bin, 6/3/2015 01:21:46, 40958 bytes
Name: Puente PCI a PCI
Device ID: PCI\VEN_1022&DEV_1412&SUBSYS_12341022&REV_00\3&2411E6FE&0&10
Driver: C:\Windows\system32\DRIVERS\pci.sys, 10.00.17763.1007 (Spanish), 2/13/2020 13:07:21, 422712 bytes
Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_1848103C&REV_01\4&3A4E893B&0&00A8
Driver: C:\Windows\system32\DRIVERS\RtsP2Stor.sys, 6.03.9600.29088 (English), 6/29/2015 07:01:34, 310528 bytes
Driver: C:\Windows\SysWOW64\sda\SDRTCPRM.dll, 1.22.9600.0000 (English), 6/29/2015 07:01:34, 141568 bytes
Driver: C:\Windows\SysWOW64\RsCRIcon.dll, 1.10.0000.0000 (English), 6/29/2015 07:01:36, 9898752 bytes
Driver: C:\Windows\system32\RtCRX64.dll, 1.11.9600.0000 (Chinese (Simplified)), 6/29/2015 07:01:34, 91904 bytes
Name: Controlador de host de PCI a USB mejorado
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1848103C&REV_11\3&2411E6FE&0&9A
Driver: C:\Windows\system32\drivers\usbehci.sys, 10.00.17763.0001 (English), 9/15/2018 03:28:19, 99128 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 475960 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 535352 bytes
Name: Controlador de host de PCI a USB mejorado
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1848103C&REV_11\3&2411E6FE&0&92
Driver: C:\Windows\system32\drivers\usbehci.sys, 10.00.17763.0001 (English), 9/15/2018 03:28:19, 99128 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 475960 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 10.00.17763.0001 (Spanish), 9/15/2018 03:28:19, 535352 bytes
Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_1848103C&REV_00\3&2411E6FE&0&00
Driver: n/a
Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_1848103C&REV_05\4&24DF40C8&0&00A9
Driver: C:\Windows\system32\DRIVERS\rt640x64.sys, 9.01.0410.2015 (Spanish), 6/4/2019 19:44:00, 711968 bytes
Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
Driver: n/aDisculpas por la demora en responder. Revisando los datos, veo que tienes una tarjeta de video de AMD Radeon HD 7660G. En este caso, parece que tienes un controlador que no es el más nuevo para esta placa de video. Ve aquí para obtener el ultimo controlador que se hizo para este modelo de tarjeta de video. Vas a querer obtener la que es Crismon Edition Beta.
Despues de eso, prueba para ver si te funciona. Si no funciona, revisa si abriendo el juego en modo de 32 bits ayuda. Para hacer esto, abre la aplicación de battle.net. Arriba en la izquierda, click en el icono de Blizzard. Selecciona configuración>configuración de juegos y después selecciona la opción de correr en 32-bit en lugar de 64-bit. Intenta de correr el juego.
Nos dices como te fue!
Hola¡ Agradezco la respuesta.
Lastimosamente, el problema persiste.
Actualicé el controlador a la versión que me sugirieron.
Probé en ambos modos: 64 y 32 bits. También lo intenté en ambos modos con la versión RPP y tampoco.
Dejo nuevamente el código del problema, en caso de que les sea útil para solucionar el problema
73A8A3EC-BB4B-40C1-A83D-D577824B628E
Hola Agumon. Gracias por la información. Revise el reporte nuevo y es similar al previo. En este caso creo que va a ser un bug del juego causando el error. En los foros de ingles hemos recibido varios reportes similares y el error que sale es parecido al que enviaste. Desafortunadamente no tenemos una solución a este problema específico. Los desarrolladores están trabajando en un arreglo y será esperar.
Gracias por la atención. Espero pueda solucionarse pronto.
Saludos.