Zeth'Gor Must Burn! Quest Item Causes Crash

Support Bug Report
1

On the quest “Zeth’Gor Must Burn!” in the BC timewalking campaign. Using the quest item “Smoke Beacon” either from your bags or on the quest helper sidebar causes your game to crash. The report ID my client reported is below.

Report ID: 172B70BD-0456-4EB4-B211-7D997797AC0E

6 Likes
2

Yup same here. I opened a ticket on this as well.

3

I’m getting the same crash, as well.

1 Like
4

hilarious. they didn’t read the ticket at all and just copy and pasted trouble shooting tips for graphic drivers. then suggested i hire a local tech to continue diagnosing my pc.

This has NOTHING to do with a local hardware issue.

Rainmithwen
Howdy
We’re sorry you’re experiencing crashing, freezing, or performance issues in Battle.net game/app. We understand how frustrating this can be, but we’re here to help you resolve these issues. Please follow the steps below, and if the problem persists, consider contacting the game forums or consulting with a local tech expert for further assistance.
NOTE: For console issues please use this link:
NOTE: For none install issues with MW products please contact Activision:

  1. Update Graphics Drivers and Windows: Ensure your graphics drivers and Operating System are up-to-date. https://support.blizzard.com/article/000031024

  2. Verify Game Files: For Blizzard's Battle.net launcher, select Battle.net App, click on the Options menu, and choose Scan and Repair.

  3. Disable Background Applications: Close unnecessary background applications, as they might interfere with Battle.net App. Check for any resource-intensive programs running in the background and close them before launching the game. 

  4. Run as Administrator: Right-click the Battle.net App shortcut or executable and select "Run as Administrator." This ensures that the game has the necessary permissions to run smoothly.

  5. Adjust In-Game Settings: Lower in-game graphics settings to reduce the strain on your system. Experiment with different settings to find a balance between performance and visual quality.

  6. Check for Overheating: Monitor your system's temperature while playing. Overheating can cause crashes. Ensure that your CPU and GPU temperatures are within acceptable ranges. Clean any dust from your computer components and ensure proper ventilation.  

  7. Reinstall the game/app: Uninstall the game, restart your computer, and then reinstall the game. Corrupted installation files can lead to various issues, and a fresh installation might resolve the problem.

If, after following these steps, you are still experiencing issues, we recommend visiting the Battle.net game forums on the official Blizzard website. There, you can find a community of players and developers who can provide additional insights or solutions based on their experiences.
If all else fails, consider contacting a local tech expert who can perform a more in-depth analysis of your system to identify and resolve any hardware or software issues.

1 Like
5

I made a ticket for this yesterday. What a weird crash, too. This one barrel is meant to help blow up a wooden tower, not the game.

1 Like
6

Getting the crash too.

1 Like
7

i thought it was my pc, been trouble shooting all day good to know im not insane

1 Like
8

also when i picked up a random weapon my game crashed as well same error

9

still messing up as of now. when will bliz every get it through their head that these errors are their problem and not to pass it off as " its your system, not our game"

2 Likes
10

Bugged for me too, glad it wasn’t just my install going wrong. There’s another, the quest from the Dwarf next to the Zeth’Gor quest giver which crashes as well if you click the quest item.

I wondered if it was the entire outlands area or just during timewalking but outside of timewalking it still does it and other quest items work perfectly fine (like one of the goblin ones “outland sucks” or something on the otherside of hellfire peninsula which also had a quest items iirc but worked fine).

11

aaaaaaaaaaaaand another one without reading the ticket. The support “staff” is just a bunch of bots. I linked this forum on the second ticket for reference and i explained exactly what was going on.
Bliz dont read tickets.

Iakhoomece
Greetings Ronnie,
Thank you for reaching out to Blizzard Entertainment. Game Master Iakhomeece here, and I will be checking your request today.
What I came to understand from reading your ticket is that you’re facing an issue related to crashing, freezing, or performance issues in Battle.net game/app. And I will be more than happy to check that out for you!
Please follow the steps below, and if the problem persists, consider contacting the game forums or consulting with a local tech expert for further assistance.
NOTE: For console issues, please use this link:
NOTE: For none installation issues with MW products, please contact Activision:

  1. Update Graphics Drivers and Windows: Ensure your graphics drivers and Operating System are up-to-date. https://support.blizzard.com/article/000031024

  2. Verify Game Files: For Blizzard's Battle.net launcher, select Battle.net App, click on the Options menu, and choose Scan and Repair.

  3. Disable Background Applications: Close unnecessary background applications, as they might interfere with Battle.net App. Check for any resource-intensive programs running in the background and close them before launching the game. 

  4. Run as Administrator: Right-click the Battle.net App shortcut or executable and select "Run as Administrator." This ensures that the game has the necessary permissions to run smoothly.

  5. Adjust In-Game Settings: Lower in-game graphics settings to reduce the strain on your system. Experiment with different settings to find a balance between performance and visual quality.

  6. Check for Overheating: Monitor your system's temperature while playing. Overheating can cause crashes. Ensure that your CPU and GPU temperatures are within acceptable ranges. Clean any dust from your computer components and ensure proper ventilation.  

  7. Reinstall the game/app: Uninstall the game, restart your computer, and then reinstall the game. Corrupted installation files can lead to various issues, and a fresh installation might resolve the problem.

If, after following these steps, you are still experiencing issues, we recommend visiting the Battle.net game forums on the official Blizzard website. There, you can find a community of players and developers who can provide additional insights or solutions based on their experiences.
I hope that you have a great rest of your day
Thank you again for reaching out. Sincerely,
GM…Iakho

12

Same bug here also on a horde char the one in with the feathers in raptor den

13

Bump, happening to me too.

14

Same here! There have been several quest items crashing my game the past few days

15

Followed all instructions, completed a full new re-install, and nothing. Still crashes

16

Still happening.
Report ID: 3431D70F-D1BA-403B-8A8F-9BE7F0B9D01A

17

Yep, just had it happen to me, too, twice in a row.

18

Good news! I just tested the quest, and it seems to have been fixed…No CTDs at all!

1 Like