You have been disconnected from the server. (WOW51900319)

Support Technical Support
1

I keep getting randomly disconnected from the server.

Listed below are all the troubleshooting measures I have taken to try to resolve this issue.

  1. Changed the background FPS to 30fps

  2. Lowered the foreground FPS

  3. Fix Network in World of Warcraft (unchecked Optimize Network for Speed)

  4. Purchased a new ethernet cable

  5. Verified I’m logged out of battle.net once in the game

  6. Reset the User Interface (renamed Cache folder to CacheOld etc)

  7. Reset Router

  8. Updated all drivers for graphics card and operating system (Windows 10)

  9. Flushed DNS

  10. Closed all other applications in the background

  11. Disabled anti-virus software & firewall

  12. Updated firmware for router.

-MSInfo-
Available for attachment if needed:

System Information report written at: 08/28/19 09:33:53
System Name: DESKTOP-D7EL120
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-D7EL120
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core™ i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.17, 10/9/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = “10.0.18362.267”
User Name DESKTOP-D7EL120\Deb
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 9.89 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 9.52 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

-DxDiag-
Availble for attachment if needed:

Time of this report: 8/28/2019, 09:34:59
Machine name: DESKTOP-D7EL120
Machine Id: {3C3DAAA6-F876-4662-8E49-E3B561E116FA}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware Aurora R7
BIOS: 1.0.17 (type: UEFI)
Processor: Intel(R) Core™ i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16192MB RAM
Page File: 8820MB used, 9802MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0267 64bit Unicode

-WinMTR-

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
FIOS_Quantum_Gateway.fios-router.home - 1 119 118 0 0 1 0
47.199.32.1 - 1 119 118 3 6 34 6
172.99.43.132 - 1 119 118 5 8 12 8
ae8—0.scr02.mias.fl.frontiernet.net - 1 116 115 11 37 985 13
ae1---0.cbr01.mias.fl.frontiernet.net - 1 119 118 11 13 47 15
lag-101.ear3.Miami2.Level3.net - 83 28 5 0 671 2319 14
No response from host - 100 25 0 0 0 0 0
BLIZZARD-EN.ear2.Miami1.Level3.net - 1 119 118 12 18 116 14
137.221.76.35 - 1 119 118 70 72 90 72
xe-0-0-1-1-br01-eqda6.as57976.net - 1 119 118 70 73 111 72
et-0-0-2-br02-swlv10.as57976.net - 1 119 118 70 72 97 70
137.221.65.122 - 1 119 118 70 73 120 70
et-0-0-2-br01-eqla1.as57976.net - 1 119 118 70 100 273 73
be1-pe02-eqla1.as57976.net - 1 119 118 70 72 75 72
24.105.30.129 - 1 119 118 71 72 75 73
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

-SpeedTest Results-

Ping - 18ms
Download - 101.12 mbps
Upload - 118.53 mbps

I’ve also uninstalled/reinstalled both Battlenet & Wow Classic.

Suggestions?

2

I’m having the same issues. Flushed DNS, released/renewed IP, reinstalled, changed MTU. Nothing is working on my desktop but my laptop runs it fine

3

I’ve been getting this problem a LOT!!! the last couple of weeks and have done most of the steps you mentioned to no avail. It’s pretty much unplayable at this point

4

What is even more frustrating is a lack of response. I see that other threads have had updates to their issues. Is this potentially linked to the IPV 6 issue stated in this thread:

Some type of clarification would be much appreciated.

5

What’s so frustrating to me right now is that classic was working perfectly fine on my laptop last night… but I went to log in after work today and I’m just getting booted every 15 seconds.

6

It looks like there’s a small bit of packet loss between the computer and the home router noted in the winMTR test. Overall it does look like you’ve done a great deal to resolve the issue.

My advice would be to test the game on a different network temporarily, such as a friend/family member’s house, internet cafe, or mobile hotspot (disable wifi on the phone to do this to ensure all data goes through the cellular network). If the problem does not happen on the other network, this does suggest the issue is related to the network device.

Let us know how the test goes or if the test is not possible.

7

There is no way I’m taking a desktop computer the size of an Alienware Aurora to another network location to troubleshoot this. I have zero connection issues in other games ranging from STOR, BDO, and ESO.

8

The Dell Alienware has the troublesome Killer network adapters. Start there with updates:

https://www.dell.com/support/home/ca/en/cadhs1/product-support/product/alienware-aurora-r7-desktop/drivers

Open the Categories dropdown then select Network - download the Killer Wifi adapter driver - Killer control center and the Killer Ethernet adapter drivers

Create a System Restore point < type that in Windows search box. Then install.

When the installation is all finished open Killer control center then disable “Advanced Stream Detect”

1 Like
9

Super helpful Tratt! I’ll start there and report back with details.

10

Hard to say if that will be the solution. That Killer stuff is trouble like I mentioned. Good place to start.

11

I think that might have done the trick. Been playing for a bit over an hour and I haven’t been punted out yet. Thanks for your advice!! :grinning:

12

Keep testing - I’m sure some disconnects are server issues. Nothing you can do about those.

1 Like
13

clearly, alot of people are having this issue, as its all over the forums.,… its absolutly insane to say that all these people instantly have issues with their home network, something was changed on blizzards end and its conflicting.

14

Killstheweak,

This is a generic error code. People will always have this error as long as it exists in our coding, as it’s the primary one for “We noticed you disconnected, but we don’t have enough information to tell why you disconnected.”

In most cases when we see these problems we can do individual troubleshooting to find the cause. Are you having this error as well?