I’ll try to clear up what I can, but understand that I won’t be able to provide details.
We have a special team that investigates possible exploitation, botting, realm money trading, and a number of other activities that are prohibited within our games. Many of the investigations focus on groups of accounts who may have been violating specific policies at the time and the penalties for the detected activities tend to go out in a wave.
Our teams do what they can to make sure to rule out false positives and to ensure that the actions taken are 100% accurate. We are still human and mistakes happen from time to time, which is why there is an appeal process. During an appeal the action is examined and double-checked to confirm the original findings, and to check if the account may have been compromised at the time of the violation. If compromised and/or evidence indicates a false positive/error the penalty is overturned.
During your appeal the original finding was upheld because the evidence was verified. However, looking at the various criteria involved in this investigation, it was decided that the activity was minor enough for the harsher penalty to be lifted. It sounds like the template you received was a general one, which I can imagine was confusing. Sorry about that.
The current penalty appears to be for a different violation that was found, one that has very little room for error. Based on what I can see, I don’t know if this one would be overturned for any reason.
I’m afraid posts here won’t result in additional review or a different outcome. The only means of appealing is to submit an appeal ticket as you have before.