This would be done to the decision of the hacks team. Sadly, only way to get it sorted out is by submitting an appeal. Now, sometimes, during banwaves, innocent players do get caught in the crossfire of the banwaves, though this is quite rare that people do. But we can’t tell that here, and only way to know is by submitting an appeal. As Vrakthris would say:
There is no automated bot detection that triggers accounts actions. The Warden sends logs to Blizzard. Those logs are manually reviewed by Blizzard, where then the team responsible will take appropiate action if those logs do say something. We can’t exactly tell you what it really is, or what the logs actually say, and neither is Blizzard due to actual botters who want to find a way round Blizzard’s Warden.
There is no GM’s on the forums. The Blizzard Blues that do frequent these forums are Support Forum Agents, and they have no involvement with the appeal process.
- Reddit is a bad source for a lot of things. It is one of those places where people are bad at spreading mis/disinformation in-regards to Blizzard and the policies.
- All tickets reviewed are all human responses. Blizzard just uses templates.
Now, the chances that it is something else in regards to the game license closure and not being one of those caught in the recent banwave, you’ll need to look through on your computer. Because there is a lot that could’ve triggered for the Warden to send logs to the hack team for action to be taken too.
- It may be another program related for work or another game.
- Could be using outside maro’s tied to a mouse or keyboard.
- Someone could’ve used your computer and installed something for a different game even…
Like, these are just some examples, out of a whole lot. But we can’t tell you what it is, and this is not something Blizzard would share also for reasons mentioned. But as mentioned, only thing you can do, is appeal, and see if Blizzard did make an error on their end.
Please note: You can keep submitting appeals until Blizzard says to stop. If you refuse to stop after being told to stop, further account action can be taken on the entire Battle.net account.