WOW stops responding for 1-5 seconds

Tratt, i hate to report back bad news but unfortunately this did not solve my issue. Also its worth noting i only have the option for DirectX11 or DirectX11 Legacy, there is no 12.

However when i check my CPU dxdiag, i see that i have directx12 installed

I have a suspicion that for whatever reason DirectX12 is not available on my Menu > system > advanced pane, is also the reason or is somehow connected to my freezing every time I press C or M in a graphically intense area

see attached https://imgur.com/a/3NUQ4jY

Also worth noting the problem seems to be less often on DirectX11 Legacy, but the graphics are choppier and it still doesn’t guarantee no lock-ups.

Let’s take a look at things with the HWMonitor tool.

Download HWMonitor here:

Free download is along the left side of page - called “Setup - English”

Open it on desktop - go play for a few minutes fight some mobs then tab out. Take a screenshot of the tool. Scroll down on tool to get the rest of the outputs then take another screenshot.

Upload those to Imgur or a similar site. I use http://postimages.org/

(Remove the beginning of the URL link to post on the forum - the http portion should work - or paste the link in chatbox then highlight it - click the preformatted text button along top of chat box - looks like this </>)

Shaftz,

As I mentioned in the other thread, let’s do what Tratt mentioned and upload screenshots. Once we have those we can get a better idea of what your PC is actually doing.

I was able to sucesfully recreate the lock upwhile i had HW monitor running, the first pic is what HWMonitor looked like before i started playing

https://postimg.cc/XrwzVNDF

The second image here, is directly following a 3 second lockup.

https://postimg.cc/hXFYWQMc

I think whatever the reason why i do not have DirectX12 as an option, is the same reason this lockup occurs, although im not a techy and could very well be wrong. My friend with a much older Nvidia Gpu / pc in general has the option available to him…

Shaftz,

That’s bizarre - your CPU’s max clock speed numbers are entirely too high - or you’re a record breaking overclock master. One of the two. :stuck_out_tongue:

Are you overclocking anything at all? (If you don’t know that term, the answer is probably no unless someone else messed with your PC before you started playing with it.) That said, I see you have EVGA precision X, and game booster appears to be throwing some errors as well. I’d disable any overclocking you’re doing on the GPU/CPU/RAM (Including XMP on your motherboard) and close any other background apps.

I am not overclocking at all, game booster is the only program im currently using. Can you explain how to shut off XMP on the motherboard? and i downloaded Precision X to make my GPU fan speeds higher when i thought that was the issue… but i am not currently using and can uninstall

How to set my CPU clock speeds back to normal?

Shaftz,

Since overclocking can mess up your hardware if done incorrectly, we at Blizzard can’t walk you through that on our end. You’d want to look up your motherboard’s documentation on that - assuming it has XMP settings. The floor’s open if any other forum goers want to give you some insight.

Strange because i just had my PC wiped and everything taken care of at a local PC tech store… im not currently nor have ever overclocked this CPU

Here are my motherboard settings… untouched

https://postimg.cc/gallery/3gtjt0lyg/

I don’t think your CPU somehow became overclocked I’ve personally found HWMonitor to be woefully inaccurate at reporting CPU clock speeds. The fact that it shows your CPU maxing out at 30.5 GHz only furthers that point. The one thing it can be used for is temps and it shows you maxing out at 71C (70.555… rounded up) which is the max temp for that chip.

The rest of your components are cool but your CPU is baking. I’d look at the CPU cooler and make sure it and the fan on it aren’t caked in dust.

I never overclocked the CPU. I did however have an issue a while back with the cpu fan failing so I replaced it myself with an aftermarket fan. Could the temps be getting high and forcing it to be running at a higher rate? I’m not a techy and trying to figure this out myself is rather hard so I appreciate any assistance

Why do i not have Directx12 as an option on my WoW interface but my friend with an older cpu/gpu has the ability…

Anyways, im going to get a new processor, and a new cooling system within a week or two and see if that helps, for now running DirectX11 Legacy seems to keep my processor temps lower. Still unsure if this is an issue caused by my side or wows side, everyone on the forums here has been saying “graphics related issue” now with the HW monitor were finding out it may be my CPU temps? Im not sure if i buy it… i play league of legends and other games on ultra settings and dont have any issues.

That may well help given everything we see here. To clarify, I don’t think you’re actually hitting the high clock speeds we see in the HWmonitor test. That would be impossible with current generation hardware. You’d fry your motherboard and CPU in seconds. What I actually think happened is that the sensor on your motherboard may be reporting the information inaccurately to your PC - potentially due to heat issues as clottibby mentioned. I’m replying back for now, can you let us know if you still have issues after swapping out the hardware.

Also - regarding differences in other games and WoW, please keep in mind that different games code their engines wildly differently. We tend to be CPU intense, but League, for instance is not a very machine intensive game by today’s standards.

We also use more and more demanding effects each expansion, so our system requirements creep up over time. (Which is why you can no longer play WoW on the toasters you used to be able to play it on.)

I have found a fix to the problem from a user on Reddit.

Source https://www.reddit.com/r/wow/comments/ezo05u/a_possible_bandaid_fix_for_directx11_freezes/

Step 1) Download addon “BeQuiet” to prevent pop up chat frames
Step 2) Create two macros

/run CharacterModelFrame:Hide();
/run CharacterModelFrame:Show();

Step 3) Run the HIDE macro/script when you log into game each time

I have played for 12-15 hours straight with no lockups whatsoever. I can recreate the lockups within 3-5 minutes of disabling the “BeQuiet” addon, and the hide script.

Interesting. Making a note of this and going to forward this to another thread to see if we can have others reproduce this. Appreciate the follow up, and let us know if things change.

Edited - quoting Shaftz for visibility.

Just wanted to chime in here and mention that the fix above by Shaftz works for me as well. I had constant Nvidia driver crashes after 8.3. Turning off 3D unitframe pictures, installing Bequiet and running this macro has eliminated my crashes while on regular DX11 (could only run legacy before.)

I’m also able to pretty reliably replicate the crashes if I re-log and open my character pane without running the macro, or inspect someone else. This seems pretty indicative the problem is 3D models.

I have followed everything in this thread. Disabled every add-ons too. It seems that I freeze up ONLY when I open my map.

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I can reliably make the game freeze/crash in two locations specifically:

– Flying south from the Boralus inn towards the mission ship.
– In the first 10 seconds of Heroic Darkshore, right after you get off the landing boat.

In each case the Nvidia driver reports that it crashed. I am using BeQuiet but I have not yet tried it with the reddit macro.

My lockups are back too, although less frequent… also ive noticed mainly when opening my map.

Can confirm opening the map sometimes will also cause a crash :frowning:

I don’t understand how this hasn’t been fixed yet. I saw someone say Blizzard can’t replicate it. I don’t believe that for a second. If they’re actually playing the game, they’d see it. It happens to me several times each session. Whenever I bring up the transmog stuff, menu, character pane, collection journal, there’s a chance it’ll happen. It’s like when the game renders 3d models through a menu, it’s more likely to happen. It has never happened to me outside of these menus.

I’ve never had it happen to me. I get no crashes, have had no significant lag at all in BfA. That’s why this stuff is hard to fix. Your experience and mine can be completely different.