WoW Retail crashes on launch - Error #134

Support Mac Technical Support
1

Hi All,

After update, my WoW Retail kept on crashing with the below error,

D51FDA53-509D-4AC1-97A6-FF2B36E38566

My laptop is 13-inch Macbook Pro 2012 Retina with Intel Core i5 and 8GB RAM. The OS is 10.15.7 Catalina.

I have yet purchased DF.

6 Likes
2

every x86_64 mac user is probably crashing, because blizzard decided people with smaller brains (ARM mac users) are important than people with bigger brains (people who use real computers and don’t get swayed by inaccurate marketing)

3 Likes
3

Hi Sir,

Oh I see. I tried to log on WoW Retail again and got a different error upon crashing,

5C3D0456-E64F-4EC9-9375-BB0F56870BBB

I am going to play WoW on my Windows computer now.

4

it will change every time it crashes.

that string you’re posting is just a unique identifier that will get sent to them with the log, it won’t tell us what the actual problem is.

to do that, you need to share what is in retail/Errors

but i suspect it’s going to be something very similar to what i have. there is some problem with the game’s new video settings.

2 Likes
5

Hi Sir, below is my error log,

Crashed Thread

Exception.Assertion:
Thread 0x00000307 [Stack Base: 0x00007FFEE93D9000 Used Space: 4736/67104768 bytes]
0 0x00000001068423C2 “com.blizzard.worldofwarcraft”
1 0x0000000106845AC6 “com.blizzard.worldofwarcraft”
2 0x0000000106846DC0 “com.blizzard.worldofwarcraft”
3 0x0000000107EDD333 “com.blizzard.worldofwarcraft”
4 0x000000010716D35A “com.blizzard.worldofwarcraft”
5 0x0000000107140C48 “com.blizzard.worldofwarcraft”
6 0x000000010715D6D9 “com.blizzard.worldofwarcraft”
7 0x0000000109FB0719 “com.blizzard.worldofwarcraft”
8 0x0000000109F991D5 “com.blizzard.worldofwarcraft”
9 0x00000001069A8C35 “com.blizzard.worldofwarcraft”
10 0x00007FFF6E5A7CC9 “libdyld.dylib” start + 1
<:Exception.Assertion>

Assertion

Exception Raised!
App: /Applications/World of Warcraft/retail/World of Warcraft.app/Contents/MacOS/World of Warcraft
Error Code: 0x85100086
Exception: EXC_BAD_INSTRUCTION
Description: EXC_I386_INVOP

Registers

   rax : 0x00007FB16ECCACB0       rbx : 0x00007FB16ED86A10       rcx : 0x0000000000000307       rdx : 0x00007FFF6E7AC7A4       rsi : 0x0000000000000307
   rdi : 0x00007FFEE93D7C90       rbp : 0x00007FFEE93D7DA0       rsp : 0x00007FFEE93D7D80        r8 : 0x0000000000000307        r9 : 0x0000000000000012
   r10 : 0x00007FFEE93D8BF8       r11 : 0x0000000106864558       r12 : 0x0000000000000002       r13 : 0x00007FB17005ABA0       r14 : 0x00000000000000E8
   r15 : 0x00000000000000E8       rip : 0x00000001068423C2    rflags : 0x0000000000010206        cs : 0x000000000000002B        fs : 0x0000000000000000
    gs : 0x0000000000000000

 mxcsr : 0x00001FA3 mxcsrmask : 0x0000FFFF

  xmm0 : 0x00000000 0x00000000 0x00000000 0x00000000      xmm1 : 0x672A0000 0xB9F4FE1F 0x34C20BD4 0x5429572A
  xmm2 : 0x2B154CA5 0xA652AA94 0x55EA950A 0x4A055329      xmm3 : 0xA9942AF5 0x957AA582 0x52C1544A 0xFE1F67A0
  xmm4 : 0x0BD4B9F4 0x54CA3AC2 0x4AA952C1 0xC154CA95      xmm5 : 0x4A055329 0xA9942AF5 0x957AA582 0x52C1544A
  xmm6 : 0xFE1F67A0 0x0BD4B9F4 0x54CA3AC2 0x4AA952C1      xmm7 : 0xC154CA95 0x954AA952 0x52C154EA 0xEA954AA9
  xmm8 : 0xA952C154 0x54EA954A 0x4AA952C1 0xA054EA95      xmm9 : 0x01010101 0x00000000 0x00000000 0x00000000
 xmm10 : 0x00000000 0x40718289 0x00000000 0x00000000     xmm11 : 0x00000000 0x00000000 0x3F622205 0x00000000
 xmm12 : 0xBF000000 0x00000000 0x00000000 0x00000000     xmm13 : 0xC0400000 0x00000000 0x00000000 0x00000000
 xmm14 : 0x7FFFFFFF 0x7FFFFFFF 0x7FFFFFFF 0x7FFFFFFF     xmm15 : 0x00800000 0x00000000 0x00000000 0x00000000

================================================================================

<Exception.IssueType> Exception
Crash
<Exception.PrimaryAssignment> .Mac Team
Exception.Summary:
ERROR #134 (0x85100086) EXC_I386_INVOP
EXC_BAD_INSTRUCTION
<:Exception.Summary>

2 Likes
6

exact same error as mine:

<Exception.IssueType> Exception
<ExceptionType> Crash
<Exception.PrimaryAssignment> .Mac Team
<Exception.Summary:>
ERROR #134 (0x85100086) EXC_I386_INVOP
EXC_BAD_INSTRUCTION
<:Exception.Summary>

these fookin guys man. tim cook is a goof.

1 Like
7

Same. Crashes before opening. Basically locked out until they patch it or I buy a new Mac.

3 Likes
8

Yeah, not going to buy a new computer just to play an already underwhelming new expansion.

Was willing to give it a try, but not if I can’t get in.

7 Likes
9

WoW Retail has fewer than 2 million players now, don’t think WoW will survive past DF.

5 Likes
10

the funniest thing about these POS m1 macs is they’re already for sale quicker than people think.

a lot of buyer’s remorse out there when people realise just how crippled ‘rosetta’ is. of course there’s a bunch of bagholders on macrumors/appleinsider forums raving about how these things are jesus in microchip form.

i will never touch an M1 mac. i am in the same boat as others here: if i really want to play games i’ll use a windows machine or console (i only say the latter because today lazy developers have 150GB installs for FPSes which is crazy!).

this is outrageous. blizzard has known about this problem for some time and just pretended they fixed it:

https://eu.forums.blizzard.com/en/wow/t/known-issue-causing-crashes/386955

unreal. the europeans have been up in arms for this for a bit.

3 Likes
11

Hi. My computer is also crashing. Mac 5,1 Running 12.6.1 Monterey 32GB ram, RX580

2 Likes
12

Game crashing for me too. Intel iMac. Catalina. 10.15.7 – 32GB. NVIDIA GTX 660M.

13

Add another to the list. Really disappointed.

2 Likes
14

Crashing on startup. Worked yesterday with SL 9.2.7
Mac 10.15.7, early 2013 2.4 GHz Quad-Core Intel Core i7

<Exception.IssueType> Exception
Crash
<Exception.PrimaryAssignment> .Mac Team
Exception.Summary:
ERROR #134 (0x85100086) EXC_I386_INVOP
EXC_BAD_INSTRUCTION
<:Exception.Summary>

2 Likes
15

Same here. Mid 2012 16” intel retina MBP. No problems running SL yesterday. As soon as I updated to 10.0, I can’t get the game to load. Crashes as soon as I hit “play” in the launcher.

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They’ve known about lock-ups and crashes on Mac computers for months but nothing has really improved (that I’ve seen). I have an iMac and a Mac mini, both machines repeatedly crashed on beta - today’s live update is no different.

https://us.forums.blizzard.com/en/wow/t/repeated-game-lock-ups-mac/1325528

17

So much misinformation here. It has nothing to do with intel versus arm. Intel works just fine on newer macOS versions.

It’s fact that you’re all on 10.15. I doubt they even tested 10.15 internally. Support policy has always been latest plus two previous

Latest is 13, two previous are 12 and 11.

That said, they’ll probably fix 10.15 compatibility cause I don’t think they intended to break that one on purpose, they only fully dropped 10.13 and 10.14

However, if you are on a mac that can upgrade to a newer macOS, you probably should…

3 Likes
18

That isn’t what the dialog box presented says, regardless. So better communication would seem a necessity.

2 Likes
19

I’m sure they’ll fix 10.15, but anything older is probably a long shot. they said 4 months ago nothing older than 10.15 would be supported. But because they did say 10.15 would be supported 4 months ago (because at the tie 12 was latest and previous 2 would be 11 and 10.15), they’ll likely want to honor it even though that changes with macOS 13 being released.

I wouldn’t expect a fix tonight though, i imagine it’ll be looked at tomorrow.

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I’m having the same problem running 12.6.1 on a 2013 Mac Pro. The game does not appear to load at all before crashing. Considering that 13 was only released 2 days ago, I don’t think this is due to having an out of date OS. I was able to play the pre-patch beta without any issues.

6 Likes