This has happened three times now. It’s always when I start up WoW then my laptop just crashes. This doesn’t happen any other time, even when I’m on WoW for hours.
That error is usually related to drivers, flaky RAM, and/or software interfering with WoW.
First, run all Windows updates to make sure everything is up to date.
If it still crashes, check your drivers to see if there are any updated ones available. Most likely culprits will be graphics, sound, and chipset. If your laptop has both onboard and discrete graphics cards enabled, check and update drivers for both - even though WoW will likely not utilize the onboard graphics. It wouldn’t be a bad idea to use DDU to uninstall your current graphics drivers and then install the most recent version of your graphics drivers.
If it still crashes after that, try temporarily disabling any firewalls, anti-virus, and anti-malware software that’s on your computer.
If it still crashes, try running MemTest to make sure your RAM checks out.
Hi Mikazaki
We should take a look at a DXDiag system report:
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
(The green bold portion of the link: https://pastebin.com/**Qk28Ed1P**)
Here ya go. I can’t post the entire thing on the forums nor can I include links.
1GQ7i3P3
That’s the url at the end.
Good number of Bluescreens reported. Those would have nothing to do with Wow other than the game might trigger some hardware/software that is failing.
Let’s roll up our sleeves and see what we can do here:
First run some System File Checks:
Type cmd in the Windows search box. Right click on Command Prompt that appears - select “Run as Administrator”
At the Command Prompt cursor type or paste:
DISM /Online /Cleanup-Image /CheckHealth (takes a minute - then at C prompt run)
DISM /Online /Cleanup-Image /ScanHealth (this and the next command can take awhile)
DISM /Online /Cleanup-Image /RestoreHealth
*While running DISM using the /RestoreHealth or /ScanHealth, you could notice the process may seem stuck at 20% or 40%, normal behavior. After a few minutes the scan will finish.
Next run the System File Check command. It will take 10 minutes or so.
sfc /scannow (space between sfc and /scannow)
If sfc /scannow finds errors the tool will attempt to repair them. It will print that out. If it prints successful repairs - great. If it prints “could not repair all” - run it again.
Note - If you are typing those commands there is a space before each - /
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Okay, I did everything in order. The first one said no store corruption data was detected, the second said the component store is repairable, and the last said the restore operation was completed successfully. So should that have solve any problems I was having?
Did you run the sfc /scannow command Mikazaki?
The next step is to update the Intel graphics driver. Go here to HP notebook support. Download the most recent Intel graphics driver (The Intel driver not the Nvidia)
Install that driver.
Then I want to run a Clean uninstall/reinstall of the Nvidia driver.
You have the most recent Nvidia graphics driver installed. If you still have the download great - if not download again.
For the Clean uninstall we like to use a tool called DDU (Display Driver Uninstaller)
Official download for DDU is here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1788
Basically you extract the uninstaller from the download. (it will extract to a folder called DDU) *Then unplug the Ethernet or disable the Wifi to avoid Windows automatic driver installation.
I like to boot the computer into safe mode then run the DDU tool. (This isn’t essential and you will need to confirm you have the windows password before you do so. If you are using a PIN it will ask for the actual password after running safe mode.)
On the tool you select Graphics type then Nvidia. Run the recommended “Clean then restart”.
Now for the install. Start the driver download. Select Graphics only (no GeForce Experience). Select Custom install carry on to the next pane. There is a box to check for Clean Install select (check) that box. (Resets the Nvidia control panel and profiles to defaults)
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I’m off forum for a couple hours. I will check this thread a little later.
I did not run the sfc /scannow command earlier. I’m running it now. I’ll go through the other steps as well and keep you updated on them later. Thank you for going through this step by step with me.
EDIT: The sfc /scannow completed and said Windows Resource Protection found corrupt files and successfully repaired them. I’ll do the other steps later when I have the time.
EDIT: I just finished doing everything. I did the clean install and excluded GeForce Experience. I’m hoping all of this solves the issue. Is something wrong with using GeForce Experience though? I relied on it to tell me when the driver has a new update.
I’m back on forum will be around all evening. GeForce Experience doesn’t have a good reputation with us Forum techs. We often have folk uninstall it on account of errors it is causing.
If you update your Nvidia driver once every few months is fine. If the driver you have is working fine keep it - update if you have issues.
Alright, thank you so much for you help! I’ve started WoW multiple times since reinstalling Nvidia and have had no issues so far.
Give things a real good test now. Those Bluescreens can be tough to fix - hopefully we have it.