I am not sure what you think you heard, but chances are high that it is pure internet speculation.
Blizzard does not allow GMs to violate policy.
You got the item. The item said no refunds if you equip or change it. You equipped it. It became non-refundable. You had the chance to check on purchase, and check before you equipped. You were warned that equipping it meant it was permanent. This is ultimately on you.
You can get more tokens so this is an issue a player can resolve on their own, eventually.
You were even told why GMs have been hands off tokens for many many years now. Since the refund system went into the game. This policy is something like 10 years old, or more.
This is not some new âchangeâ that can be chalked up to whatever rumor you recently heard.
You really need to read the article I linked on what GMs can, and canât, do. Your expectations simply donât match reality of what GMs are there for. Many of the things you mentioned earlier are things they never ever have done (civil disputes, Auction house, game hints, etc.)
They have their policies and the Gmâs have to follow them. Would rather have this where a player has to be very mindful of their choices and own up to their mistakes. The only other choice is to go back to ticket times that had at one point been up to 7 days or more.
Sorry but if you had been paying attention to YOUR choice right away you could have fixed this yourself. But you did not notice until it was too late. I glad to see they made a policy and decided to stick with it. This is not bad Customer service, They do not always have to say yes and bend over for you.
Blizzard has a policy about tokens. They followed the policy. They treated you the same as every other player. Itâs not a lack of customer care. It about treating all players the same. How many years youâve played the game doesnât give you any privileges. Itâs not a lack of customer care. Itâs just that YOU didnât get what you wanted.
You want Blizzard to fix a problem of your own making. You knew that once you equipped it you could not swap it. You didnât double check BEFORE you equipped it.
Your analogy doesnât work because there is a difference between physical and digital items.
You claim you take responsibility for the error, but you are still blaming Blizzard because you made the mistake.
I ended up reading it, and I wanted to highlight something. That same post links to a Classic version (as the OPâs post pertains to Classic), as well, as (according to that thread) thereâs some differences between the Standard game and Classic.
Please note: Policies around Classic World of Warcraft support will differ slightly. Details can be found in the post: WoW Classic Customer Support and You
Nonetheless, everyone here (except the OP) is saying the correct things. Highlighting the Classic version of what Customer Support cannot do, as my prior quote already links to the Classic Version:
Customer Support will be unable to:
Restore quest items lost through deletion or quest abandonment. Youâll need to reacquire the quest and obtain the item again.
I can 100% verify at least two instances of something similar happening two friends of mine, one of which Iâve played with for ages; Put in a ticket and got their token refunded and exchanged. I even went back and double-checked just to be certain (Only minor difference was they were tier boots and bracers from Sunwell but same problem.)
I would provide transcripts or screenshots but to be truthfully bunt; I donât want to put what âfewâ GMâs there are out there providing A-1 customer service âon blastâ or even get them in trouble. But I can assure you, these rules are being âpicken and chosenâ to be followed in a case-by-case scenario. (Or some GMâs just donât care for one reason or another.)
I digress. I feel as though my mission was accomplished, even if it is juvenile though in all honesty I was attempted to channel my frustration in the most respectful and constructive way possible. If I wasnât specifically preparing to go play WOTLK, I probably wouldâve unsubbed from how my ticket was handled. I truly didnât feel I was treated like a valued customer.
And with all due respect⌠Youâre simply wrong. Iâve seen GMâs help with ninja-looting or posted loot rules being disobeyed⌠Iâve seen GMâs handle people saying off-color things to one and other or flaming or harassing each other⌠Iâve also seen GMâs link helpful articles and even youtube videos⌠Shoot even one of my guildies accidentally bought some dumb item on the AH for an insane amount of gold, and they got him the gold back. (Iâm actually pretty certain that thereâs a youtube series out there about it, but some of it may also include footage about âgood GMâsâ from private servers - so thatâs neither-here-nor-there. Hard to validate those kinds of claims.
I digress, Iâve spoken my peace. I wish you and everyone else in this thread all the luck in the world, and hope you have a fantastic day.
Some how I doubt that or it was from years ago before this became policy. Gmâs are not allowed and do not have the ability to do what you want them to do for you. Once the exchange and return window is closed by time or your equiping or enchanting the item there is nothing they can do.
I hope this will teach you to be much more mindful of your actions and not expect someone else to fix your problem.
Blizzard has never ever gotten involved in the AH. You buy something it is yours. They will not reverse a purchase or sale. That simply did not happen on the actual Blizzard servers.
If a scam has taken place Blizzard used to remove the item from the scammer. They did not re-distribute that loot though. Blizzard is hands off loot disputes as a general rule.
Of course. That is what the ticket system is for and what right click report is for. People will get Silenced, suspended, or their account closed for breaking the game rules.
Video, not likely. Sending someone to Wowhead because the GM is not allowed to give game hints, yes.
Yeah - illegal private servers are where you would find things very different.
But had they already equipped/used the item? That seems to be the sticking point.
Also, âThey did this for my friend so they should do it for meâ is exactly why itâs strictly against their policy, otherwise theyâd be flooded with requests and have to take the time to do the same for everyone.
Some exceptions can be made, depending on what happened.
According to the Classic Version of what GMs can do, yes, they deal with this. This is (also) part of their disclaimer:
Duh. This is across both the Standard and Classic version, of the game. Donât even need to read the rules, to know this.
This isnât the same as asking for a refund.
By âseenâ, do you mean your experience? Or, a video that can be edited?
In BC Classic or âback in the dayâ?
Videos that can be editedâŚand (according to you) can be from private servers which is not Blizzard.
I think youâre conflating âgood customer serviceâ by mixing up âback in the dayâ, edited videos or even private servers.
Blizzard has evolved, over the years. What may have been acceptable then is no longer acceptable, now. Thatâs why we have to accept the ToS, again and again 'cause of new and updated policies.