My laptop is running a i7 6700HQ with a gtx 1070 however WoW and bnet cause the laptop to blue/orange screen, we have tried other games such as sims 4 and final fantasy a realm reborn both have no issues we also ran heavens benchmark for over 3 hours and no crash the laptop just kept on trucking. we open wow bam crash!
this always happens the first time we open WoW since the laptop has booted, it will crash then we can open wow and play just fine 90% of the time with an occasional crash, we have the graphics settings tuned to 7 which for the specs as mentioned is very underwhelming and shouldn’t be putting the gpu under that much stress. i understand it is possible the gpu is overheating but surely one of the other more graphic intensive games or havens benchmark would be causing more stress on the gpu than wow does. after all the crash tends to happen on a fresh boot of wow so the gpu doesn’t even get time to heat up.
All drivers are up to date and we have tried reinstalling wow but nothing changes
wow is currently installed on the laptops ssd.
We have also tried running the game on both directx 11 and 12.
we have even had some crashes upon opening Bnet but nothing else is crashing it and i mean nothing!
below is a picture of the problem.
imgur. com/JipPyu6
Today wow and bnet caused it to crash 4 times before we could play yet again we tried the sims 4 and it was fine
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
The report shows bluescreens and kernel events associated to the graphics. Windows is running the Redstone 5 version. The most recent version is 19H1 (1903). The Nvidia driver is one that had issues so we will need to update that. Let’s get Windows up to date first.
Type Update in the windows search box. Click on Check for Updates. The next screen that opens will be the update pane. It will likely say “You’re up to date”. Ignore that untruth then click the button below labeled - Check for Updates
Now be warned that will start updating everything. It will take some time. Once it is done continue to click the button until you truly have no updates.
Note - The 19H1 (1903) update is on a staggered release. It is possible it may not be available to your machine as yet. If that is the case we will download then install.
When that is done test things - let me know and we will update the Nvidia using the Clean uninstall Barebones install method we like to use on the forum here.
ok so we have done everything as mentioned above and now the game crashes more frequently i would like to try the bare bones install method if you could talk us through it
I was looking this over again. I’m thinking this may be a possible heat issue that we should test for before we go after the clean uninstall. Wow is a great stress test for systems. It works both graphics and processor hard. Let’s take a look there.
Download HWMonitor here:
Free download is along the left side of page - called “Setup - English”
Open it on desktop - go play for a few minutes fight some mobs then tab out. Take a screenshot of the tool. Scroll down on tool to get the rest of the outputs then take another screenshot.
The HWmonitor looks good. No heat issue - processor and graphics performing as they should.
These crashes - do they ever throw Wow Errors? Check your main Wow folder - look for a folder called Errors. If it exists there will be crash reports inside. Open the most recent with notepad. Right click > Select All > Copy.
That will be a wall of text. Go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
Alright - lets run the clean uninstall then reinstall of the Nvidia.
Download this driver:
On the forum here we use a tool called DDU for the clean uninstall. (Display Driver Uninstaller) The free official download is at the bottom of this webpage:
Basically you extract the uninstaller from the download. (it will extract to a folder called DDU) *Then unplug the Ethernet or disable the Wifi to avoid Windows automatic driver installation.
I like to boot the computer into safe mode then run the DDU tool. (This isn’t essential and you will need to confirm you have the windows password before you do so. If you are using a PIN it will ask for the actual password after running safe mode.) The App will warn you that you aren’t in safe mode. Like I said it isn’t necessary.
On the tool you select Graphics type then Nvidia. Run the recommended “Clean then restart”.
Now for the install. Start the driver download. Select Graphics only (no GeForce Experience). Select Custom install carry on to the next pane. There is a box to check for Clean Install select (check) that box. (Resets the Nvidia control panel and profiles to defaults)
Always good practice to create a system restore point before you run these types of updates. Type Create a Restore Point in Windows search box.
Ok so we just did all that waited for it to reset played wow for about an hour no problem, turned the laptop off for 10 mins turned it back on to log in to wow and it crashed same error.
Hmm - I’m thinking we may try rolling back to a little older Nvidia driver. Before that I want to run some Windows System file checks.
Type cmd in the Windows search box. Right click on Command Prompt that appears - select “Run as Administrator”
At the Command Prompt cursor type or paste:
DISM /Online /Cleanup-Image /CheckHealth (takes a minute - then at C prompt run)
DISM /Online /Cleanup-Image /ScanHealth (this and the next command can take awhile)
DISM /Online /Cleanup-Image /RestoreHealth
*While running DISM using the /RestoreHealth or /ScanHealth, you could notice the process may seem stuck at 20% or 40%, normal behavior. After a few minutes the scan will finish.
Next run the System File Check command. It will take 10 minutes or so.
sfc /scannow (space between sfc and /scannow)
If sfc /scannow finds errors the tool will attempt to repair them. It will print that out. If it prints successful repairs - great. If it prints “could not repair all” - run it again.
Note - If you are typing the commands there is a space before each slash symbol - /
Can you give me the Make and Model number of your notebook. Should be on a sticker somewhere.
