Its been a week or more that I’ve been having problems with world MS lag to the point it gets unplayable.
When I am in Valdraken its all fine but if I get in an instance like a raid, dungeon, areas or bgs it becomes unplayable.
Is there a way to fix this? It was all good a week ago and I don’t think it is my internet since all other games work just fine
We would need more information to answer any of your questions. What server are you playing on and in what region? Where are you connecting from? What ISP are you using and what type of connection is it (fiber, cable, DSL, 5G)?
You can post your data if you want to but so far every single thread has ended up with Elo giving the same exact solution (which isn’t necessarily wrong)
All you can do is call to complain to your isp. The entry level CSR you talk to will make a note on the account and then that’s it.
It’s frustrating because this lag is impacting a huge portion of us and everyone we can talk to is pointing the finger to the next guy
Sometimes it’s something between your isp and blizzard servers. People here aint gonna do much but tell you the standard answer with problems and call your ISP… it’s probably a node that is getting ddos or heavy traffic during certain hours and it’s causing another bunch of issues that your isp nor blizzard is gonna fix…
The “answer” is wait it out and the lag eventually will go away… it sucks and it shouldnt happen but it’s better than being frustrated over lag that you can’t control sometimes…
The answer I give depends on the data I see. If it’s the same as other cases, then it might be the same answer. But sometimes it’s just bad WiFi or a deteriorating neighborhood node.
I have been having the same issue for 2 weeks now and I have talked to my isp about it and they said they can see no issues or problems from their end. They really gave it their all to get to the bottom of it and couldn’t see the problem. They were way more helpful than blizz tech support lol.
So if the issue isn’t from the isp it must be from blizzards end. But they seem to be more interested in blaming others than fixing the issue. I have already unsubbed snd refunded TWW due to the game being unplayable and many others will probably follow until they stop the blame game and fix it.
Did you have any information, such as trace routes? We could probably point out where a potential issue is with that information. Network drops are hard to track, can happen anywhere in the route.
Yes I can run one when I get home from work and reply it to this thread.
I have sent them to my ISP when I contacted them for help and they couldn’t find out the issue from their end.
This also only happens with blizzard not other games with servers hosted out of the same regions. Makes little to no sense at this point tbh.
But not in the same datacenters, and that matters.
That sounds like a blizzard issue then.
As I said, I talked to my ISP and have been told it is nothing on their end and they look for a while at it. They said it must be on blizzards end and I have see others in other threads about this issue say the same. I trust their analysis and blizzard has done nothing but deny accountability.
Blizzard has been no help at all and keeps giving automated responses in their tickets that cause no progress when finding out the problem.
I’ve never seen a company have problems like this to this many players and stay absolutely silent about it with no explanations or investigations.
It’s insulting to the player base of this game.
That is a common response ISPs give. Even my ISP (Charter) has told me this when I had data proving the problem was definitely in their network.
Blizzard recently changed their connection troubleshooting processes to be more in line with other companies in the gaming industry. I do think they shouldered the burden that belongs to ISPs for a very long time, so this change makes sense.
I don’t see evidence of any gaming company reaching out to ISPs anymore. But I’m happy to be proven wrong if you have some examples.
I never said being silent meant talking to the ISPs but to make a statement about the issue and actually addressing it. They say nothing about it.
About their troubleshooting process, it’s all automated messaging, none of the responses I’m getting feel like they are being read and responded to by a real individual. It is a very unprofessional way to handle business with players.
As for the ISP themselves, the person I talked to and who investigated it put in a lot of time and work to look at the issue so them just passing the blame would make no sense at all. On top of that, I have two friends who work in IT and deal with similar network problems look my problem and both of them said it looks like it’s coming from blizzards end.
So everything I’ve seen and heard should like blizzard is avoiding the issue at all cost.
I’d be interested to see any traces. I’m sure the it guys likely are aware that anything in the trace that shows unresponsive are configured to not respond to ping requests.
Yea, my ISP kept telling me for 6 months it was not on their end. I forced them to come out to my house once a week and wasted their time for wasting my time. I pay them more for service then I pay Blizzard so I will make them work for it. It was an issue with my ISP which they finally fixed 6 months down the road because they don’t care about gaming issues.
Trust me I get the frustration. I was able to use a VPN and my mobile hotspot on my phone to get around the troubled hop in my path to Blizzards servers. While not ideal I was able to play the game.
I think you’re missing the point: If they aren’t talking to ISPs, there isn’t going to be anything to share from their side.
Troubleshooting is a courtesy service, not something you’re paying for.
Thank you. I think people often assume we don’t want them to get their issues fixed because we have green text. Quite the opposite. I just think it should be the company you pay for internet that you talk to about internet problems.
I play on Zul’Jin. Do you know the IP I’d use for that server? I just want to make sure I’m using the correct one.
When I try running one with the IP: 24.105.62.129 it gives a ms of 30-40 (normal ms) but in game I’ll be at 1000+ ms.
Sorry for not responding sooner.
My lag stopped last Friday and I still have no idea what the problem was…
I contacted my ISP and there was nothing wrong with my connection according to them, two days later the lag stopped…
That is the correct IP.
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