WIFI device disconnecting when playing WOW

Support Technical Support
1

I have played WOW for three weeks now, on the first two weeks i have not having this issue until recently. my Laptops WiFi is crashing when i start to play the game.

i have an Intel® Wireless-AC 9560 and its getting me The device cannot start. (Code 10) - disabling and enabling the device will get my wifi back on

I can say that its wow causing the issue through elimination process.
i have tried to play other games and it seems fine.

Connecting to LAN Cable - no issue encountered but i often play wireless

as of recently I constantly get this issue

Solutions Taken / Triage (from previous issues)
Update WIFI driver
Reset BIOS to default
Un-check - allow computer to turn of this device to save power

2

If you mouse-over your original post, there will be a little pencil/edit icon. If you click that, it should also give you a drop-down to switch the forum for your post so that you can move it to Tech Support so that the people there can lend a hand :wink:

3

Thanks, Moved to technical support

4

Hey Lightcraft,

These issues often point to some kind of power issue or a hardware problem. Here are a few other steps you can try:

  1. Press the Windows key and type power
  2. Select Power and Sleep settings
  3. Click Additional Power settings
  4. Set the option to High Performance (if you don’t see this option click the arrow at the bottom or choose Create a Plan on the left)
  5. Click Change advanced power settings
  6. Find the Wireless Adapter Settings
  7. Click the + sign and open Power Saving Mode
  8. Choose Maximum Performance by clicking on the Setting.
  9. Find the USB settings in the window
  10. Click the + sign and open USB selective suspend setting
  11. Set this to Disabled to prevent USB devices from being turned off and click Apply

If this persists, try configuring your wireless settings:

  1. Press the Windows key + R
  2. Type control /name Microsoft.NetworkAndSharingCenter
  3. Click ‘Change adapter Settings’ on the left
  4. Right-click on your Wireless Network and click ‘Properties’
  5. Disable IPv6 by unchecking the box for Internet Protocol Version (TCP/IPv6)
  6. Go to the Sharing Tab
  7. Uncheck both boxes
  8. Click ‘Configure’.
  9. When the next menu opens, click the “Advanced Tab” and make sure the 802.11 Channel for 2.4 and 5.2 are set to AUTO.
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5

It seems working for me ATM, ill test and confirm if this resolves the issue - please tag this as resolved

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