My issue with the Worgen is that they were advertised as bringing a darker, more savage side to the Alliance back during Cataclysm’s beta. But by the time the expansion released and over the subsequent years, their savagery has pretty much been non-existent and instead the story is all about suppressing or taming the savage beast within them rather than embracing it.
They also have the same problem I have with Tauren - 90% of the headgear in the game looks awful on them. And don’t get me started on their Heritage Armor. That gaudy look is something I’d expect for Goblins, not a werewolf.
They actually decoupled the Worgen fur color from the Human skin tone in Shadowlands. You can customize the Worgen and Human forms separately.
I totally agree on Two Forms, though. In my opinion, it defeats the purpose of playing a werewolf to begin with. Why would I choose to play a big, scary werewolf to only then run around as a boring human? I have the same opinion on the Drac’thyr Visage Form.
But to each their own, I guess. If some people want to pick the monster race and then pretend to be a normal human, they can go do that. For myself, I just won’t even put the Two/Visage Form on my action bars and never touch it.