The people pushing the top layers at the start weren’t the ones complaining.
It was the enormous numbers of players who, frankly, struggle with everything in the game, and complain that everything is too hard. The same sorts of people complaining they should get max level gear for doing trivial content in this thread.
Which is why we got the huge across-the-board nerfs to Torghast in mid-December, a few weeks after Shadowlands launched. The forums were flooded with complaints that Torghast was too hard.